1. 1 HIKLG: GSTS Key Driver Action Planning- Q4, Year 2010 - Condition of furniture, carpet, etc (Score 89.8) Key Priorities Root CausesActions Action By Target Completion Date Actual Completion Date StatusRemarks Condition of furniture, carpet, etc. Sofa requires upholstery Carpet shampoo and cleaning of curtains Problem Log – Condition of furniture, carpet, etc. We had 50 sofa upholstered. Another 100 sofas will be upholstered segregately in 2011 (under Capex). A log will be maintained for shampooing of carpets and cleaning of curtains, which will be done together with the PMM rooms. Review of Problem Log daily and fix the condition of items frequently highlighted pertaining to this. Exec Hskper Chief Eng/ QCI 2011 Ongoing

2. 2 HIKLG: GSTS Key Driver Action Planning- Q4, Year 2010 - Condition of furniture, carpet, etc (Score 89.8) Key Priorities Root CausesActions Action By Target Completion Date Actual Completion Date StatusRemarks Condition of furniture, carpet, etc. Rooms CleanlinessReiterate I Clean Refresher training to all Housekeeping staff & the IClean audit to measure the IClean and improvement actions from there on. Monitoring of IClean scores through the IClean Audit and Trigger Value. On Job training to the housekeeping maid on the Top Issues highlighted from the IClean report. Exec Hskper April 2011Ongoing

3. 3 HIKLG: GSTS Key Driver Action Planning- Q4, Year 2010 - Condition of furniture, carpet, etc (Score 89.8)