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TENANT PARTICIPATION IN MANAGING VOIDS. Sally-Anne Underhill – Empty Homes Manager Deanna von Anrep – Senior Empty Homes Officer Lois Bodle – Consumer.

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Presentation on theme: "TENANT PARTICIPATION IN MANAGING VOIDS. Sally-Anne Underhill – Empty Homes Manager Deanna von Anrep – Senior Empty Homes Officer Lois Bodle – Consumer."— Presentation transcript:

1 TENANT PARTICIPATION IN MANAGING VOIDS

2 Sally-Anne Underhill – Empty Homes Manager Deanna von Anrep – Senior Empty Homes Officer Lois Bodle – Consumer Advisory Panel Member Philip Banks – Consumer Advisory Panel Member Sally-anne.underhill@lha-asra.org.uk Deanna.vonanrep@lha-asra.org.uk

3 What this session will cover…. How we did it What we did Why we did it Tips What went wrong

4 Why is this important to you? TSA Housing Inspection Key Lines of Enquiries And most important…….. Providing your tenants with excellent customer service

5 The Tender What did we want? Pre-Qualifying Questionnaire The Tender Interview panel Reality Visits Evaluation

6 Performance & Monitoring Monthly meetings – tenant led Void Tenant Inspectors Reporting Committees

7 Reality Check… Higher satisfaction levels? Improved tenant participation? Continued improvement of services? Achieving those stars……

8 Thank you for listening – any comments for questions?

9

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