1. CULTURE DRAMA

2. Screened communication

3. Screen for: Harmony Face The occasion People present

4. Establish a two-way dialogue. Invite others to accept or provide more info. Read between the lines (interpret the context). Avoid negative connotations.

5. Avoid showing up someone in publi.c Phrase questions to avoid negative answers. Use oblique comments to suggest a neutral interpretation.

7. “You have been working so hard today.” “Her son practices harder than any other member of his soccer team.” “People are very eager to talk about our new department head.”

9. “Are you working on an important job?” “Were the instructions for using that software difficult to follow?” “Why do people mind working overtime, especially for our most important client?”