2. CONFLICT MANAGEMENT Constructive vs. Destructive

3. Conflicts can be classified as constructive or destructive based on the process used in managing them and the outcomes of the conflict.

4. With regard to process… The management of conflict is constructive if it is defined as: “our” problem. a win-win situation in which both parties gain.

5. With regard to process… The management of conflict is destructive if it is defined as: “your” problem. a win-lose situation in which one person gains and the other loses.

6. With regard to outcomes… Conflicts are constructive when participants: feel understood and accepted. are committed to and satisfied with the solution.

7. With regard to outcomes… Conflicts are destructive when participants: feel misunderstood and rejected. are not committed to nor satisfied with the solution.

8. We can change the way we manage conflict when we are mindful. When we are mindful is to be unconditionally constructive.

9. Summary ConstructiveDestructive “our” problem“your” problem win-winwin-lose feel understood and accepted feel misunderstood and rejected are committed to and satisfied with the solution are not committed to nor satisfied with the solution