1. PowerPoint Presentation to Accompany Chapter 2 of Management Canadian Edition Schermerhorn  Wright Prepared by:Michael K. McCuddy Adapted by: Lynda Anstett & Lorie Guest Published by: John Wiley & Sons Canada, Ltd.

2. Management - Chapter 22 Planning Ahead — Chapter 2 Study Questions  What can be learned from classical management thinking?  What ideas were introduced by the human resource approaches?  What is the role of quantitative analysis in management?  What is unique about the systems view and contingency thinking?  What are the continuing management themes of the 21st century?

3. Management - Chapter 23 Study Question 1: What can be learned from classical management thinking?  Classical approaches to management include: –Scientific management –Administrative principles –Bureaucratic organization

4. Management - Chapter 24 Figure 2.1 Major branches in the classical approach to management.

5. Management - Chapter 25 Study Question 1: What can be learned from classical management thinking?  Scientific management (Frederick Taylor) –Develop rules of motion, standardized work implements, and proper working conditions for every job. –Carefully select workers with the right abilities for the job. –Carefully train workers and provide proper incentives. –Support workers by carefully planning their work and removing obstacles.

6. Management - Chapter 26 Study Question 1: What can be learned from classical management thinking?  Scientific management (the Gilbreths) –Motion study Science of reducing a job or task to its basic physical motions. –Eliminating wasted motions improves performance.

7. Management - Chapter 27 Study Question 1: What can be learned from classical management thinking?  Administrative principles (Henri Fayol) — rules of management: – Foresight — to complete a plan of action for the future. –Organization — to provide and mobilize resources to implement the plan. –Command — to lead, select, and evaluate workers to get the best work toward the plan. –Coordination — to fit diverse efforts together and ensure information is shared and problems solved. –Control — to make sure things happen according to plan and to take necessary corrective action.

8. Management - Chapter 28 Study Question 1: What can be learned from classical management thinking?  Administrative principles (Henri Fayol) — key principles of management: – Scalar chain — there should be a clear and unbroken line of communication from the top to the bottom of the organization. –Unity of command — each person should receive orders from only one boss. –Unity of direction — one person should be in charge of all activities with the same performance objective.

9. Management - Chapter 29 Study Question 1: What can be learned from classical management thinking?  Administrative principles (Mary Parker Follett) – Groups and human cooperation: Groups are mechanisms through which individuals can combine their talents for a greater good. Organizations are cooperating “communities” of managers and workers. Manager’s job is to help people in the organization cooperate and achieve an integration of interests.

10. Management - Chapter 210 Study Question 1: What can be learned from classical management thinking?  Administrative principles (Mary Parker Follett) – Forward-looking management insights: Making every employee an owner creates a sense of collective responsibility (precursor of employee ownership, profit sharing, and gain-sharing) Business problems involve a variety of inter-related factors (precursor of systems thinking) Private profits relative to public good (precursor of managerial ethics and social responsibility)

11. Management - Chapter 211 Study Question 1: What can be learned from classical management thinking?  Bureaucratic organization (Max Weber) –Bureaucracy: An ideal, intentionally rational, and very efficient form of organization. Based on principles of logic, order, and legitimate authority.

12. Management - Chapter 212 Study Question 1: What can be learned from classical management thinking?  Characteristics of bureaucratic organizations: –Clear division of labor –Clear hierarchy of authority –Formal rules and procedures –Impersonality –Careers based on merit  Possible disadvantages of bureaucracy: –Excessive paperwork or “red tape” –Slowness in handling problems –Rigidity in the face of shifting needs –Resistance to change –Employee apathy

13. Management - Chapter 213 Study Question 2: What ideas were introduced by the human resource approaches?  Human resource approaches include: Hawthorne studies Maslow’s theory of human needs McGregor’s Theory X and Theory Y Argyris’s theory of adult personality

14. Management - Chapter 214 Figure 2.2 Foundations in the behavioral or human resource approaches to management.

15. Management - Chapter 215 Study Question 2: What ideas were introduced by the human resource approaches?  Hawthorne studies –Initial study examined how economic incentives and physical conditions affected worker output. –No consistent relationship found. –“Psychological factors” influenced results.

16. Management - Chapter 216 Study Question 2: What ideas were introduced by the human resource approaches?  Hawthorne studies (cont.) –Relay assembly test-room studies Manipulated physical work conditions to assess impact on output. Designed to minimize the “psychological factors” of previous experiment. Factors that accounted for increased productivity: –Group atmosphere –Participative supervision

17. Management - Chapter 217 Study Question 2: What ideas were introduced by the human resource approaches?  Hawthorne studies (cont.) –Employee attitudes, interpersonal relations, and group processes. Some things satisfied some workers but not others. People restricted output to adhere to group norms. –Lessons from the Hawthorne Studies: Social and human concerns are keys to productivity. Hawthorne effect — people who are singled out for special attention perform as expected.

18. Management - Chapter 218 Study Question 2: What ideas were introduced by the human resource approaches?  Maslow’s theory of human needs –A need is a physiological or psychological deficiency a person feels compelled to satisfy. –Need levels: Physiological Safety Social Esteem Self-actualization

19. Management - Chapter 219 Study Question 2: What ideas were introduced by the human resource approaches?  Maslow’s theory of human needs –Deficit principle A satisfied need is not a motivator of behavior. –Progression principle A need becomes a motivator once the preceding lower-level need is satisfied. –Both principles cease to operate at self-actualization level.

20. Management - Chapter 220 Study Question 2: What ideas were introduced by the human resource approaches?  McGregor’s Theory X assumes that workers: –Dislike work –Lack ambition –Are irresponsible –Resist change –Prefer to be led  McGregor’s Theory Y assumes that workers are: –Willing to work –Capable of self control –Willing to accept responsibility –Imaginative and creative –Capable of self- direction

21. Management - Chapter 221 Study Question 2: What ideas were introduced by the human resource approaches?  Implications of Theory X and Theory Y: –Managers create self-fulfilling prophecies. –Theory X managers create situations where workers become dependent and reluctant. –Theory Y managers create situations where workers respond with initiative and high performance. Central to notions of empowerment and self- management.

22. Management - Chapter 222 Study Question 2: What ideas were introduced by the human resource approaches?  Argyris’s theory of adult personality –Classical management principles and practices inhibit worker maturation and are inconsistent with the mature adult personality. –Management practices should accommodate the mature personality by: Increasing task responsibility Increasing task variety Using participative decision making

23. Management - Chapter 223 Figure 2.3 Maslow’s hierarchy of human needs.

24. Management - Chapter 224 Study Question 3: What is the role of quantitative analysis in management?  Management science (operations research) foundations –Scientific application of mathematical techniques to management problems –Techniques and applications include: Mathematical forecasting Inventory modeling Linear programming Queuing theory Network models Simulations

25. Management - Chapter 225 Study Question 4: What is unique about the systems view and contingency thinking?  Systems thinking –System Collection of interrelated parts that function together to achieve a common purpose. –Subsystem A smaller component of a larger system. –Open systems Organizations that interact with their environments in the continual process of transforming resource inputs into outputs.

26. Management - Chapter 226 Figure 2.4 Organizations as complex networks of interacting subsystems.

27. Management - Chapter 227 Study Question 4: What is unique about the systems view and contingency thinking?  Contingency thinking Tries to match managerial responses with problems and opportunities unique to different situations. Especially individual or environmental differences. No “one best way” to manage. Appropriate way to manage depends on the situation.

28. Management - Chapter 228 Study Question 5: What are continuing management themes of the 21st century?  Quality and performance excellence –Managers and workers in progressive organizations are quality conscious. Quality and competitive advantage are linked. –Total quality management (TQM) Comprehensive approach to continuous quality improvement for a total organization. Creates context for the value chain.

29. Management - Chapter 229 Study Question 5: What are continuing management themes of the 21st century?  Eight attributes of performance excellence: –A bias toward action –Closeness to the customer –Autonomy and entrepreneurship –Productivity through people –Hands-on and value-driven –Sticking to the knitting –Simple form and lean staff –Simultaneous loose-tight properties

30. Management - Chapter 230 Figure 2.5 The organizational value chain.

31. Management - Chapter 231 Study Question 5: What are continuing management themes of the 21st century?  Global awareness –Pressure for quality and performance excellence is created by a highly competitive global economy. –Has promoted increasing interest in new management concepts. Process engineering Virtual organizations Agile factories Network firms –Adoption of Theory Z management practices.

32. Management - Chapter 232 Study Question 3: What is the role of quantitative analysis in management?  Quantitative analysis today – Use of staff specialists to help managers apply techniques. – Software and hardware developments have expanded potential quantitative applications to managerial problems. – Good judgment and appreciation for human factors must accompany use of quantitative analysis.

33. Management - Chapter 233 Study Question 5: What are continuing management themes of the 21st century?  Contemporary businesses must learn to become learning organizations.  Core ingredients of learning organizations: –Mental models –Personal mastery –Systems thinking –Shared vision –Team learning

34. Management - Chapter 234 Study Question 5: What are continuing management themes of the 21st century?  In the 21 st century, managers must be: –Global strategists –Masters of technology –Inspiring leaders –Models of ethical behavior

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