1. Running a high profile online charity auction with eBay for Charity James Hurst & Millie Chander-Abraham 1.30 – 2.30pm, February 2016 1

2. © 2016 PayPal Giving Fund. All rights reserved. Agenda About us PayPal Giving Fund and PayPal Partners we work with Running a High Profile Auction − Key Challenges − Timescales − Checklist for a successful auction − Why your buyers are important − Testimonials Group activity

3. © 2016 PayPal Giving Fund. All rights reserved. Team structure and facts Boards (US & UK) CEO (Global) CFO (Global) and finance team (5 FTE) US Ops, customer service, comms (3.5) UK Ops, customer service, comms (3) More than 3 million donations handled and paid out each year 38,000 non-profits enrolled to receive funds, with 4,000 more enrolling each year More than 15,000 inquiries from charities and donors answered each year 4 major partners supported PayPal eBay Humble Bundle StubHub 12 staff globally

4. © 2016 PayPal Giving Fund. All rights reserved. PayPal & PayPal Giving Fund 4

5. © 2016 PayPal Giving Fund. All rights reserved.

6. PayPal Giving Fund partners Branded customer giving programmes integrated into PayPal consumer and lifecycle marketing, along with disaster response initiatives. eBay for Charity customers can donate to their favourite charity as they buy or sell on the site, or purchase items from charities. Digital creations sold and distributed online at customer- determined price, including a proportion to a charity chosen by Humble Bundle or the customer. StubHub donates its fees from the resale of tickets to charitable events on the US and UK sites.

7. © 2016 PayPal Giving Fund. All rights reserved. PayPal product innovations: PayPal Here One off fee for the reader (£79.95) No contract or monthly fee Accept contactless transactions below £30 Pay a transaction fee only when you use it 2.75% + 20p PayPal support from time to time with exclusive charity offers Need a PayPal account and to receive offers PPGF registration Find out more - http://paypalherecharity.uk

8. © 2016 PayPal Giving Fund. All rights reserved. Running a High Profile Auction 8

9. © 2016 PayPal Giving Fund. All rights reserved. KEY CHALLENGES 9

10. © 2016 PayPal Giving Fund. All rights reserved. Key Challenges Be Prepared Understand eBay policies and laws around selling particular items / prohibited items Please review - http://sellercentre.ebay.co.uk/prohibited-and-restricted-items Ensure enough time is allowed to list items and proof read before going live Encouraging Donors to reach out to their fan base via social media Certificates of Authenticity International Shipping Second Chance Offers

11. © 2016 PayPal Giving Fund. All rights reserved. TIMESCALES INVOLVED 11

12. © 2016 PayPal Giving Fund. All rights reserved. Timescales Involved Planning Ahead One-two months before the auction go live date Plan ahead Allow enough time to approach donors and secure items for auction Once the item is secured, photograph the item Two weeks before the auction go live date Submit all print or online advertising banners for your campaign Calculate shipping costs for each item One week before the auction go live date Start listing and schedule your items in your eBay account for go live During the auction Special auctions typically last for 10 days to maximise exposure Monitor bidding and respond to customer enquiries promptly After auction end Ship items to the buyers as quickly as possible once payment is received. 1-3 days is an acceptable amount of time for dispatch. Any longer and buyers could potentially leave negative feedback. Always communicate any delays.

13. © 2016 PayPal Giving Fund. All rights reserved. CHECKLIST FOR A SUCCESSFUL AUCTION 13

14. © 2016 PayPal Giving Fund. All rights reserved. Checklist For A Successful Auction Marketing Is Key Inform eBay for Charity about your auction Charity is registered with PayPal Giving Fund Register a business charity eBay account Charity has a verified PayPal account linked to the eBay account Products/Experiences have good high resolution photographs and meet eBay’s minimum requirements Items have been listed with the charity option selected Be aware of any fees attached to the sale Review any items which may anticipate high traffic or fetch a high price and may require pre-approved bidder Monitor the auction daily and provide good customer service Thank you card/letter to go out to the buyer with their purchase Quick dispatch and delivery Most important - Promote the auction through all avenues possible

15. © 2016 PayPal Giving Fund. All rights reserved. eBay Photo Guide Minimum Size Requirements Download our photo guide to ensure your photos meet the minimum requirements: http://sellercentre.ebay.co.uk/sites/default/files/ebay_photo_guide_1.pdf

16. © 2016 PayPal Giving Fund. All rights reserved. Why your buyers are important 16

17. © 2016 PayPal Giving Fund. All rights reserved. The importance of feedback Your reputation Leaving honest comments Receiving positive feedback will help you to build a good reputation Detailed seller ratings (DSR) Anonymous detailed seller ratings don’t count towards the feedback score The scores you achieve can affect the prominence of your listings in search results and your rating as a seller Receiving negative feedback Don’t panic or retaliate with your own opinion of the buyer’s character You should contact the buyer to see if you can resolve their issue In certain circumstances, feedback may be withdrawn or amended You may wish to leave calm and clear follow-up feedback

18. © 2016 PayPal Giving Fund. All rights reserved. TESTIMONIALS Successful Charity Auction Campaigns 18

19. © 2016 PayPal Giving Fund. All rights reserved. The Prince’s Foundation for Children & the Arts Face Britain

20. © 2016 PayPal Giving Fund. All rights reserved. The Prince’s Foundation for Children & the Arts Face Britain 20

21. © 2016 PayPal Giving Fund. All rights reserved. St Wilfrid's Hospice (Eastbourne) Big Secret Art Auction

22. © 2016 PayPal Giving Fund. All rights reserved. Disasters Emergency Committee Nepal Appeal 22

23. © 2016 PayPal Giving Fund. All rights reserved. International Rescue Committee Star Boot Sale 23

24. © 2016 PayPal Giving Fund. All rights reserved. GROUP ACTIVITY 24

25. © 2016 PayPal Giving Fund. All rights reserved. Group Activity High Profile Auction Scenario Exclusive memorabilia that has been signed by a number of celebrities has been donated to your charity. You decide to run a high profile online charity auction with eBay for Charity. 1.What challenges do you anticipate that you may face when running a high profile online charity auction with eBay for Charity for these items? 2.What key considerations do you need to make when running a high profile online charity auction with eBay for Charity for these items? 3.How would you advertise/promote this high profile online charity auction?