1. Knowledge Management Systems Week 2 Schedule -Syllabus Updates -Web Site -Blogs Analysis -Groupware Analysis -Topic Review & Selection -Readings Discussion

2. Questions to Consider What is KM? What Does KM Provide? Best Approaches for KM? KM as a Process? Who Does KM?

3. Working Knowledge What Do We Talk About When We Talk About Knowledge? The Promise and Challenge of Knowledge Markets Knowledge Generation Knowledge Coordination and Codification “the only unlimited resource” – Paul Romer

4. Talking about Knowledge? Information Technology has enabled a promise that knowledge can be managed, captured, measured and transferred. -Speed of Transfer SIGs and User Groups Too Fast? -Measurement of Knowledge? Quantitative and Qualitative Decision Making -Economics of Knowledge Nobel Prize(s) Business Process Modeling

5. Knowledge Boom? Who are the Knowledge Wildcatters? What are the Knowledge Syndicates? Knowledge De-Regulation? What was going on before the boom? Knowledge Vacuum -Noticing lost knowledge because it is gone. -Working to improve organizational performance. Driven by Technology? -IT as a means? -IT as a workplace paradigm shifter?

6. Path to Knowledge Data Information – Added Value -Contextualized: purpose data is gathered -Categorized: key components recognized -Calculated: analyzed -Corrected: error free -Condensed: summarized -“the difference that makes a difference” – Bateson Knowledge -Action (decisions) -Experience (wisdom)

7. Types of Knowledge Experience -Individuals -Groups -Cultures Ground Truth -Situational -Active Complexity -Plastic -Sensemaking - Interpretation

8. Types of Knowledge 2 Rules of Thumb and Intuition -Heuristics -Proceedures -“Scripts” Values and Beliefs -Culture (again) -Perspectives -“Beliefs and Commitment” – Nonaka & Takeuchi

9. Seeking Knowledge Managers get 66% of their Knowledge from face-to-face meetings or phone conversations. P 12 People find most Web sites via recommendation. (Not much active searching.)

10. Information Seeking in Context

11. Modes of Scanning

12. Modes of Scanning for Information

13. Information Seeking Behaviors & Web Moves

14. Integrated Modes & Moves Model

15. Corporate Web Information Seeking The Web was the 3rd most frequently used source Participants spent about 20% of their work hours using the Web Majority looked for technical information on the Web Quality of Web information was perceived to be “very high” (reliable) Web was perceived as accessible as other “internal” sources however less accessible than mass media sources Few participants deliberately set out to search for new sites

16. Corp. Web Info Seek Attitudes Most useful work-related sites: 1.Resource sites by associations & user groups 2.News sites 3.Company sites 4.Search engines Most people do not avidly search for new Web sites Criteria to bookmark a site is largely based on a site’s ability to provide relevant & up-to-date information Methods for identifying new Web sites: 1.Search engines 2.Magazines & newsletters 3.Other people/colleagues

17. Knowledge Interpreted Is Knowledge a Product or a Service? What isn’t Knowledge once interpreted? That Difference that makes you more Competitive? Knowledge is the main difference, the principle advantage. -Technologies eventually evens out -The changes to culture and individuals don’t. Information Technology can enable changes that last beyond their influence. -Networked Knowledge -Networked Organization

18. Knowledge Markets Economists moving into KM? Markets Mean Measurement -KM Mutual Fund? -KM Index Fund? Political Economy of Knowledge Markets -Organizations -Individual Roles Buyers Sellers Brokers (Gatekeepers)

19. Knowledge Economy Pricing -Current Value -Future Value -Current Investment -Future Investment Reciprocity Repute Altruism Trust Signals

20. Knowledge Economy Efficiencies Is there ever a perfect market? What is the KM equivalent of “Irrational Exuberance”? (Greenspan, Shiller) Incompleteness -Where is the Knowledge? -Who sets the price? Asymmetry -One Department, One Person Localness -Neighbors -Peers -“Satisficing” (Simon and March)

21. Knowledge Market Pathologies Monopolies -Technological -Organizational (Artificial) Scarcity -Recency -Frequency Trade Barriers -IT -Personnel -Culture Building Marketplaces -Shopping Time -Cultural Shift -Technological Shift

22. Information as Product “The Age of Also” -Options are Golden Handcuffs -End in Itself Prosumption -The Age of User Groups (Teach & Learn at Once) -Society and Consumers (Precision & Repetition) Information Presentation -Medium is the Message -Varieties of Literacy The Internet Changes Everything? -Empowerment? (Value) -Speed?

23. Knowledge Generation Acquisition Rental Processes -R & D -Fusion -Adaptation -Innovation Resource Allocation

24. Knowledge Codification Goals for Codified Knowledge Identify Knowledge in Various Forms to Reach Goals Evaluate Knowledge for Utility and Codification Resolve Medium for Codification and Access

25. Types of Knowledge Tacit Knowledge -Internalized -“Not Known” -Serendipitous -Difficult to Capture Explicit Knowledge -Externalized -Easily Found -Permanent -Difficult to Process for Utility

26. Capturing Knowledge Maps Narratives Surveys Measurement as Capture Anthropology Technology

27. Coordinating Knowledge Communities (of Practice) Networks Knowledge Marketplace Evaluation IT R&D Knowledge Packet Tracing