1. www.cambridge-leadership.com Leadership in a (Permanent) Crisis Ronald Heifetz

2. www.cambridge-leadership.com Crisis Leadership Two Phases: Emergency Phase Adaptive Phase

3. www.cambridge-leadership.com Emergency Phase Goals: a) Stabilize the Organizational Community b) Buy Time

4. www.cambridge-leadership.com Emergency Phase Tasks: 1.Presence 2.Speak to People’s Experience 3.Maintain Poise 4.Drive the Prepared Organizational Responses 5.Improvise as Needed to the Extent that is Possible

5. www.cambridge-leadership.com Adaptive Phase Goals: Short and Long-Term a)Tackle the Immediate Adaptive Challenge b)Build an Adaptive Culture Purpose: To Thrive in a Changing and Challenging World

6. www.cambridge-leadership.com Adaptive Phase Tasks: 1.Catalyze Adaptation 2.Embrace and Regulate Disequilibrium 3.Generate Distributed Leadership

7. www.cambridge-leadership.com PRODUCTIVE RANGE OF DISTRESS DISEQUILIBRIUM TIME LIMIT OF TOLERANCE THRESHOLD OF LEARNING ADAPTIVE CHALLENGE WORK AVOIDANCE TECHNICAL PROBLEM The Adaptive Context

8. www.cambridge-leadership.com Three Elements of Adaptive Work  What DNA do we keep?  What DNA do we discard?  What innovative DNA will enable us to thrive in the new and challenging environment?

9. www.cambridge-leadership.com The Classic Error Is Diagnostic Treating Adaptive Challenges as if they were Technical Problems

10. www.cambridge-leadership.com Catalyze Adaptation 1.Unbundle the Technical from the Adaptive Challenges 2.Engage the relevant publics 3.Distinguish the essential from the expendable 4.Develop stories that build from the past, name and sustain people through the transitional pain, help them comprehend the developments in their lives, and provide a hopeful future 5.Encourage experimentation

11. www.cambridge-leadership.com Embrace Disequilibrium 1.Keep your Hand on the Thermostat 2.Depersonalize Conflict 3.Create a Culture of Courageous Conversations

12. www.cambridge-leadership.com Generate Leadership 1.Acknowledge Interdependence 2.Distribute Leadership Responsibility 3.Protect voices of Leadership Without Authority 4.Leverage Diversity

13. www.cambridge-leadership.com The Politics of Leadership ADAPTIVE CHALLENGE