1. UNIT 4 PRODUCT PLANNING AND PRODUCTION MANAGEMENT __________are definitely a company’s greatest asset. It doesn't make any difference whether the product is cars or cosmetics. A company is only as good as the people it keeps. ---- Mary Kay Ash

2. STEPS FOR PRODUCT DEVELOPMENT 1.__________________into a workable product design. 2. _____________to find out what consumers want. 3. Turn the idea into a___________________________. Use ________________________to test ideas. (_________________may determine ability to produce product.) 4. Be able to ___________________& make it __________for consumer at a _________ the consumer is_______________________. OTHER CONSIDERATIONS: DO YOU HAVE THE____________________________? ARE_________________________________________? DO YOU HAVE________________________________?

3. PRODUCT DEVELOPMENT __________________________________ WHERE DO PRODUCT IDEAS COME FROM? “Real design is done during the unstructured, informal, noodling around that occurs before the structured and formal `design' methods are employed ”

4. 155 years young!!! How many years have they been around?___________

5. TWO TYPES OF RESEARCH IN DEVELOPMENT OF NEW PRODUCT PURE RESEARCH ______________________________________ APPLIED RESEARCH __________________________________

6. Wayne Gretsky was once asked if there was a secret to his success as a hockey player. He simply said: ``I skate to where the puck is going to be, not where its been.'' DESIGNING NEW PRODUCTS FOUR UNITS OF BUSINESS INVOLVED IN PLANNING A NEW PRODUCT: 1) _______________3)_____________________ 2) _______________4)_____________________ The first question a company should ask when developing a new product or service is, ______________________________ Unfortunately, the first question many companies ask is, "What's in it for me?" Believe it or not, entire product lines are sometimes based on that second question without ever answering the first.

7. WHAT CAN HAPPEN WHEN A PRODUCT IS DEVELOPED BEFORE A MARKET IS FOUND Think DivX

8. FACTORS THAT HELP A PRODUCT SUCCEED ONCE ON THE MARKET : 1.___________________________________ 2.___________________________________ 3.___________________________________ 4.___________________________________ ___________________________________ 5. ___________________________________ ___________________________________

9. PRODUCTION ______________________________________ MANUFACTURING --a form of production in which____________ ____________________________________________ Only a very small percentage of new product ideas are actually produced and successful on the market. ____________of all new products are_________________. Even worse, an estimated _______________of all new products simply____________________________

10. TYPES OF MANUFACTURING 1.MASS PRODUCTION – Assembly process to produce a ________________________________(automobiles) 2.CONTINUOUS PROCESSING – Raw materials need processing so production _____________________(grain) 3.REPETITIVE PRODUCTION - Same thing _____________________________________________ use of preassembled parts or units (modules) mobile homes 4.INTERMITTENT PROCESSING – (printing) __________________________________________________ 5.CUSTOM MANUFACTURING – one or limited number of units (buildings.)__________________________________ _________________________________________________

11. PLANNING A MANUFACTURING BUSINESS? 1._____________________________________ --abatements—reduction or exemption of taxes for period 2._____________________________________ 3._________________________ METHODS 4._____________________________________ 5._____________________________________ 6._____________________________________ 7._____________________________________ 8.______________________________________

12. Three steps in the PRODUCTION PLANNING: 1.Inventory management—____________________ --materials and supplies needed for production - -finished products to meet customer orders 2. Human resource planning—___________________ --types of jobs required for production --people/skills needed for each job 3. Production Planning —_____________________ --identifying steps required in manufacturing process --time required to complete each step --sequence of step.

13. BUILDING LAYOUT _____________ ________ When a new area is to be laid out and built, be sure to address not only the immediate need but also the future as well as it can be anticipated, to keep the layout effective for some time. If the budget allows, build in extra space to provide options for future actions. Be sure to plan where a major expansion will be even if it is not built until later. Then in the layout do not block later access to the expansion route with permanent facilities such as docks, rest rooms, steam generators, water treatment equipment.

14. DEMING PRIZE – 1950 ___________________ --QUALITY CONTROL AND QUALITY MANAGEMENT IF JAPAN CAN WHY CAN’T WE? MALCOLM BALDRIGE NATIONAL QUALITY AWARD – 1987________________ --QUALITY MANAGEMENT W. Edwards Deming 1900 - 1993

15. QUALITY MANAGEMENT --_________________________________ Key is __________ _________________________ for identifying and correcting problems along way--No defects. DEMING AWARD MALCOLM BALDRIGE AWARD ISO

16. SERVICE BUSINESSES_______________________________________ 1.Employs ______of US labor force 2.__________ of our consumer power CHARACTERISTICS OF SERVICES THAT MAKE THEM DIFFERENT FROM PRODUCTS: 1.___________________ 2.___________________ 3.___________________ 4.___________________

17. PRODUCTS TANGIBLE Available _______ ________________ Quality ____________ _________________ __________________ SERVICES INTANGIBLE Available __________ __________________ Quality ___________ __________________ FORM AVAILABILITY QUALITY TIMING

18. ``If a major project is truly innovative, you cannot possibly know its exact cost and its exact schedule at the beginning. And if in fact you do know the exact cost and the exact schedule, chances are that the technology is obsolete.''