1. Environment * Safety * Health * Quality 1 Improving Work Planning Through Communication and Training Reed Kaldor/Sandi Gray ISMS Champions Workshop November 29, 2007

2. Environment * Safety * Health * Quality 22 Presentation Overview A little background – why improvement was needed It’s really about managing change What we did to build consensus on changes How we know if we have made a difference What made it work

3. Environment * Safety * Health * Quality 3 A Little Background Fluor Hanford (FH) work planning process viewed as effective and work performed safely Nonetheless, there were areas needing improvement Corrective Action Plan prepared Actions affected all FH Projects

4. Environment * Safety * Health * Quality 4 Example Actions Develop guidance on incorporating hazard controls in work instructions Develop criteria for determination of “skill- based” work Introduce human performance improvement concepts into work planning Clarify procedures Develop a work planner qualification program Develop work planning training courses

5. Environment * Safety * Health * Quality 5 The Challenge Develop consensus on the changes to be made and create and sustain commitment

6. Environment * Safety * Health * Quality 6 It’s Really About Managing Change Our approach –Address the people issues –Start at the top –Involve affected parties –Make case for change –Create ownership –Communicate the message (i.e., change)

7. Environment * Safety * Health * Quality 7 What We Did To Build Consensus and Commitment Conducted monthly work control managers meetings Formed interdisciplinary teams to address issues Conducted multiple pilot sessions Communicated often with affected parties Allowed adequate time for implementation Provided mentoring

8. Environment * Safety * Health * Quality 8 Have We Made A Difference? Determining improvement Customer feedback Assessment results Work Management metrics

9. Environment * Safety * Health * Quality 9 Work Management Metrics

10. Environment * Safety * Health * Quality 10 What Made It Work Person leading effort was knowledgeable and passionate about the work management process, personable, and well respected by peers Allowing time needed to reach solution consensus Allowing adequate implementation time frame Responding to specific issues that arise Communicating often

11. Environment * Safety * Health * Quality 11 Bottom Line It is all about: Communication