1. 1 Process Orientation at statistics Sweden – Implementation and Initial Experiences IAOS Conference, October 15, 2008 Mats Bergdahl, Deputy Director Process Dept Statistics Sweden

2. 2 Background I Decentralised processes Large degree of variation 70 % unique tools for data collection 30 % of mail questionnaires are scanned 40 % use recommended tool for estimation

3. 3 Background II Effects Expensive to develop, maintain and document Difficult to implement new advances Variable quality Improvements guided by local competence Goals of standardisation Reduce costs – maintenance and implementation Improve quality – broader application of best practice A visible quality management system

4. 4 Key changes Process department Process owners with responsibility in five process areas Centralisation of IT and methodology Common process definition Project management board R&D Department Architectural responsibility Quality management Project management

5. 5 The Statistical Process Support and Infrastructure Evaluate and Feed back 8 Establish needs 1 Design and Plan 2 Create and Test 3 Collect 4 Process 5 Analyse 6 Disseminate and Communicate 7 Note: Informal translation

6. 6 The Statistical Process identify clients 1.2 Establish Information need 1.4 Establish client contact 1.3 Negotiate and agree 1.5 Prepare dissemination 7.1 Produce final output 7.2 Disseminate final output to client 7.3 Classifu and code micro data 5.1 Edit Micro data 5.2 Impute for non-response 5.3 Complement micro data 5.4 Calculate weights 5.5 Carry out disclosure control 6.3 Produce frame and register population 4.1 Prepare Data collection 4.3 Carry out Data collection 4.4 Transfer and store data electronically 4.5 Design output 2.1 Design data collection 2.3 Design processing 2.4 Design analysis 2.5 Designa dissemination and communication 2.6 Design production flow 2.7 Create Measurement instrument 3.1 Create and adjust Prduction tools 3.2 Create production flow 3.3 Test measurement instrument 3.4 Test production tool and production flow 3.5 Carry out Pilot study 3.6 Produce statistical output 6.1 Edit macro data 6.2 Establish final observation register 6.4 Interpret and explain 6.5 Design frame, registerpopulation and sample 2.2 Identify information needs and availability 1.1 Communicate Final output 7.4 Draw sample 4.2 Plan production flow 2.8 Implement production flow 3.7 Establish contents for dissemination and communication 6.6 Establish needs 1 Design and Plan 2 Create and Test 3 Collect 4 Process 5 Analyse 6 Disseminate and Communicate 7 Select and archive 7.5 Note: Informal translation

7. 7 Current Status I Many standards have been established BOSS is launched Process documentation under way Many development projects initiated ISO20252 criteria analysed Limited implementation in current processes

8. 8 Current Status II Project management process implemented Quality management according to the EFQM model initiated at top-management level Service orientation pilot cases under way Process perspective established internally – spreading to other areas Many issues of change has been resolved

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10. 10 Future Direction Continued development of the BOSS Establish criteria for centralised services Start implementation into existing processes Meet the ISO20252 standard Prioritise resources for development efforts Complement the current toolbox Improve measurement capability

11. 11 Experiences Common point of view Background and analysis – problem situation Top-management/middle management/staff Different perspectives Communication Ambitious approach – key function Need to manage the communication process The process of change Change is threatening Long-term process Contagious Coodination is vital

12. 12 Thank you for listening! E-mail: mats.bergdahl@scb.se