2. Service of Process

3. Presenters Kathy Fischer, El Dorado County Cheryl Pintar, El Dorado County Jim Crum, Los Angeles County Sandy Kilgore, Action Serv

4. TYPES OF SERVICE OF PROCESS PERSONAL SERVICE SUB-SERVICE SERVICE BY MAIL NOTICE OF RECEIPT

5. Early Intervention Pre-Service ■Case Opening ■Interview Process ■Early Intervention ■Locate

6. Considerations and Required Information ■Verified and valid service address ■Consider where service will occur? ✷ Residence, employer, public location ■Who will serve NCP? ■Complete Process of Service packet ■Delivering documents for Service ■Task LG004 ■Communication with vendor and completed Proof of Service

7. In-House Process Servers ■Challenges for In-House Process Servers ✷ Communications and Confidence ✷ Locate Instructions and Updates ✷ Prioritizing / Time Management ✷ Safety ✷ Weather ✷ Family members cooperation level ✷ Access

8. Benefits of Using In-House Process Servers ✷ Personal contact ✷ Local Representatives ✷ Knowledge of Child Support ✷ Cost Effectiveness Assessment

9. Benefits of Process Service Vendors ■Out of County Service ■Out of State Service ■Fees ■Challenges: Incomplete paperwork Communication

10. Managing Service ■Tracking Tools ■Communication ■Proper filing

11. Process Service Tracking Database

12. Questions?

13. Service Of Process ■Los Angeles County ■Jim Crum

14. Summons & Complaint ■S&C are E-Filed in court and CSE assigns the court case number ✷ S&C will not generate if the Non Custodial Parent (NCP) does not have valid address in CSE ■CSE automatically checks the Pre-Service notification box and initiates service 30 days after the S&C is generated ✷ If the box is un-checked service is sent to the vendor 15 days after the S&C is generated

15. Summons & Complaint ■CSE generates Action Needed Task LG035 to generate service instructions manually ■S&C’s requiring service are sent to EDP electronically via state website

16. EDP Legal Process EDP Legal Process Data Entry ■Opens file on TIFF and identify each document that is part of S&C packet ■Each document form is entered into the EDP Database ✷ Summons & Complaint or Supplemental Complaint Regarding Parental Obligation ✷ Judgment Regarding Parental Obligations ✷ Notice of Rights and Responsibilities ✷ Answer to Complaint or Supplemental Complaint Regarding Parental Obligations ✷ Income and Expense Declaration ✷ Medical Insurance Form This manual process is required, as the S&C packet received is not consistent

17. EDP Legal Process EDP Legal Process Preparing Service Documents ■Separate service packages into designated service areas ■Assign services in EDP database to assigned process servers ■Server signs transmittal acknowledging receipt of service of process ■Server completes service of process and returns packet to EDP ■Proof of service generated and sent back to assigned division

18. ■FS-DCSS-0203: Request for Service & Follow- up Instructions ■FS-EST-050: Personal Service Package for S&C ■FS-EST-052: Personal Service Package for Summons & Petition (UIFSA) Process Server Web-Based Solution Process Server Web-Based Solution Attachment A – Service Forms and Form Names No Form Changes Needed

19. Process Server Web-Based Solution Process Server Web-Based Solution Service Forms and Form Names Form Changes Needed ■FS-EST-057: Personal Service Package for Order to Show Cause Regarding Health Insurance ■FS-EST-058: Personal Service Package for Order to Show Cause Regarding Judgment or Modification ■FS-EST-059: Personal Service Package for Order to Show Cause to Compel for Genetic Test ■FS-EST-060: Personal Service Package for Order to Show Cause Regarding Case Consolidation

20. Cont.. ■FS-EST-061: Personal Service Package for Order to Show Cause ■FS-ENF-107: QDRO – Personal Service Package for Joinder of Employee Benefit Plan

21. LOW MODERATE HIGH Process Server Web-Based Solution Process Server Web-Based Solution Attachment C (Savings) Time in Minutes Service of Process Documents generated annually (estimated) Estimated Time for processing a single set of service documents manually Estimated Time for processing a single set of service documents via a web-based solution Estimated Time difference 228,000 264,000 300,000 101520 555 51015

22. LOW MODERATE HIGH Process Server Web-Based Solution Process Server Web-Based Solution Attachment C Time in Hours Estimated Time for processing service documents manually on an annual basis Estimated Time for processing a service documents via web- based solution on an annual basis Estimated Time Difference 38,00066,000 100,000 19,00022,000 25,000 19,000 44,000 75,000

23. Process Server Web-Based Solution Process Server Web-Based Solution Attachment C Cost in Dollars ■Cost of Worker Hour (based on estimates established by Project Management) ■Estimated Cost for processing service documents manually on an annual basis ■Estimated Cost for processing service documents via web-based solution on an annual basis ■Estimated Staffing Cost Savings for Processing service documents via “interface” ■Estimated printer toner costs annually ■Estimated paper cost annually ■Overall estimated savings LOW MODERATE HIGH $28.84$28.84$28.84 $1,095,920$1,903,440$2,884,000 $547,960$634,480$721,000 $547,960$1,268,960$2,163,000 $586,286$769,371$1,028,571 $820,800$1,077,120$1,440,000 $1,955,046$3,115,451$4,631,571

24. Troubleshooting Procedures for Process Servers

25. Troubleshooting Procedures for Process Servers Troubleshooting Procedures for Process Servers Page 2

26. E-Process Server Agreement E-Process Server Agreement DCSS 0646 Page 2 of 3

27. E-Process Server Agreement E-Process Server Agreement DCSS 0646 Page 1 of 3

28. E-Process Server Agreement E-Process Server Agreement DCSS 0646 Page 3 of 3

29. Confidentiality Statement Confidentiality Statement DCSS 0593

30. UNAX Certification UNAX Certification DCSS 0570

31. E-Process Server User Guide

33. LCSA Process Server Agreement Instructions

34. LCSA Process Server Agreement Instructions LCSA Process Server Agreement Instructions Page 2

35. Process Server Link https://central.dcss.ca.gov/Pages/svcpktdownload.aspx

36. Request for Process Server Access

37. Views of a Process Service Company Sandy Kilgore, Owner of Action Serv

38. Process Serving 101 Discussion Topics ■How to become a Process Server ■How to serve without a license ■Training to be a Process Server ■What is it like in the field (Pineapple Express?!?) ■How to become a process server for County Child Support ■Leaning the talk of child support ■Successes vs. challenges serving County Child Support

39. How to become a Process Server How to serve without a license Requirements to become a Registered Process Server: 1. File certificate of Registration 2. Fingerprinted 3. Post a $2000 bond Exemptions to the above requirements : 1. Serve less than 10 services a year 2. Sheriff, marshal, constable, governmental employee acting in the course of his/her employment. 3. Attorney or his/her employee 4. Licensed private investigator or his/her employee 5. Professional copier

40. Training to be a Process Server Attend seminars through CALSPRO Paralegal courses through a community college Books?!? Trial and error Collaboration with colleagues in the industry

41. What is it like in the field? ■Process serving for private, civil litigation ■Process serving for Child Support

42. How to become a process server for County Child Support Bidding Process from a Process Server Perspective ■Types of Process Service companies or individuals ■Pros and cons of RFPs and the resulting effect on the process service company ■Process Server penalized for county information

43. Learning the talk ■Child Support talk (CP, NCP) ■Insurance talk ■Contract talk ■In-state talk ■Out-of-state talk ■Field talk

44. ■Successes vs. challenges ■Serving Local Child Support Agencies

45. General Work Flow for Process Service Company ■Receiving Services ■Internal Paperwork ■Issuing Services to process servers ■Recovering Paperwork ■Returning paperwork to County ■Billing private clientele vs. government

46. Receiving Services ■Paper Delivery vs. Electronic Delivery ■Two paper copies or one? ■Cover pages (how many cover pages should it take to identify where the service should be sent?) ■Time lost moving from office to office, department to department

47. Internal Paperwork ■Feedback on the County service worksheet ■The labor intensive process of tracking hundreds of documents all going to different places and people (paper, paper, who has the paper?)

48. Issuing Services to Process Servers ■Local Services vs. Outside contractors ■Challenges with other States ✷ Email ✷ Fax ✷ Snail mail

49. Recovering Paperwork ■Local Servers vs. Outside contractors

50. Returning Paperwork ■Tracking returning paper ■One cover sheet listing CSE number, court case number, NCP’s name

51. Billing ■To Individually invoice or not to individually invoice ■Cycle Billing vs. Pre-payment

52. Statistics ■Incoming volume ■Service Results ✷ Local ✷ Out of Area ■Service Results by Process Server

53. Opportunities for Collaboration ■The process server is often the first point of contact to the NCP ■Supplementary Information ■Routing NCP’s to LCSAs ■Talk between County and Process Serving companies