1. 1 © copyright OpenTRIM AB Reference Model for an easier way to IT Service Management

2. 2 © copyright OpenTRIM AB Background Hard to get to ITIL® in practice Introduction of processes, not Service Management Organizations equally adapts ITIL to 80% Goal with TRIM: A whole stuck together Linked to a "normal" organization Complete documentation to start from Still ITIL® ITIL® is a registered trade mark of the AXELOS Limited

3. 3 © copyright OpenTRIM AB Get your organization to work as a team The challenge of Service Management

4. 4 © copyright OpenTRIM AB TRIM – The Modell A governance model for IT service delivery A service structure that connects the business and technology 7 Functions 16 Processes 18 Roles Scalable by the size of the IT organization All documentation is available Method for adopting

5. 5 © copyright OpenTRIM AB TRIM building blocks Governance ServicesProcesses Organisation Governance model KPI´s Service structure Accountability Documentation Operation Measurement Improvements

6. 6 © copyright OpenTRIM AB Governance

7. 7 © copyright OpenTRIM AB Governance

8. 8 © copyright OpenTRIM AB Governance

9. 9 © copyright OpenTRIM AB SERVICES

10. 10 © copyright OpenTRIM AB Service structure Service Portfolio Service structure IT-service Supporting service A Supporting service B Supporting service C Product 2 Product 2 Product 3 Product 3 Product 1 Product 1 Product 4 Product 4 IT-service

11. 11 © copyright OpenTRIM AB Tjänstestruktur

12. 12 © copyright OpenTRIM AB PROCESSES

13. 13 © copyright OpenTRIM AB Ärendehantering Incident Management Change Management Continual Service Improvements Problem Management Known errors Request fulfilment Errors Orders Questions Suggestions Errors Improvements Incident Improvements

14. 14 © copyright OpenTRIM AB Coordination

15. 15 © copyright OpenTRIM AB Continual Service Improvement All functions is accountable for CSI Every part of the delivery of services is appointed to a specific function and therefore every improvement initiative have an owner

16. 16 © copyright OpenTRIM AB TRIM Community Continual development through community member knowledge and experience

17. 17 © copyright OpenTRIM AB Using TRIM as a reference model Start where you are Iterations Simplicity Evolution, not revolution. Connects to your current situation One step at a time Don´t complicate things more than necessary

18. 18 © copyright OpenTRIM AB Community portal The documentation you need Dashboard to monitor progress Information on all parts of the model Uploaded material from other members More time for organizational change

19. 19 © copyright OpenTRIM AB Community - support The book "Delivering IT services” TRIM workshops Each module has an associated training and workshops TRIM education At your company delivered by a local partner E-learning Consultants Buy the help of consulting firms that are members Tool Many tool suppliers are members and supports the model in there tool

20. 20 © copyright OpenTRIM AB Thank you!