5. The Staff Efficiency Snapshot TM We RECORD and LISTEN to every CALL

6. New Patient Opportunities 74.31% 107 25.69% 37 144

7. Staff NameTotalBookedNot BookedRatio Rachel1311384.62% Janis2371630.43% Paula73442.86% Krista30201066.67% Staff Efficiency Analytics

8. Missed Calls By The Day Day Of The WeekMissed Calls Monday0 Tuesday2 Wednesday1 Thursday2 Friday10 Saturday0

9. Missed Calls By The Hour Time RangeMissed Calls 7am - 8am4 8am - 9am0 9am - 10am0 10am - 12pm0 12pm - 1pm4 1pm - 2pm8 2pm - 3pm0 3pm - 4pm1 4pm - 5pm0 5pm - 6pm2 6pm - 7pm1 7pm - 8pm3

10. First Look Ad Source - Half TruthCalls Direct Mail33 Charlotte Living Magazine5 Website111 Ballantyne Magazine4 Panthers Radio2 Main Office Line2 Report First Look Ad Source: Half Truth

11. How Are Your New Patients Finding You? We'll uncover your TRUE AD SOURCE

12. Reported Ad Source - The Whole Truth Calls Direct Mail31 Charlotte Living Magazine11 Website19 Ballantyne Magazine1 Insurance Website5 Drive By9 Newspaper Insert10 Patient Referral30 Radio7 Sun City1 Dental Savings Plan2

13. Ad SourceCostPt RevenueROI:1 Website$4,000$38,0009.50 Direct Mail$8,000$62,0007.75 Magazine$4,000$22,0005.50 Pt Referral$11,000$60,0005.45 Radio$20,000$21,0001.05 Billboard$6,500$1,000-6.50 Marketing Return On Investment

14. Reasons Appointment Not Booked 1) Patient Asked if Office was in Network with Aetna. Staff member said No, Patient Hung Up 2) Patient asked if Office accepts Medicaid, Office does not. 3) Patient asked if Office ACCEPTS Metlife, Staff member told Patient “We are NOT IN Network”. Patient states: “Oh, so I need to find a Doc In Network, Thank You” Call ended 4) Patient asked if Office ACCEPTS Delta Dental. Staff member told Patient “We are NOT IN Network with Delta Dental”. Patient states: “Oh, so I need to find a Doc In Network, Thank You” Call ended. 5) Patient asked if Office TAKES Aetna Insurance. Staff member told Patient “We are NOT IN Network”. Patient states: “Oh, so I need to find a Doc IN Network, I guess I should call my Insurance company again and find out who around me is In Network”. Call ended. 6) Patient Broke her Front Tooth, Wanted to Get In Today, Staff told patient they could “Get Her In a Few Days From Today”. Patient will need to call around to find an office that can get her out of pain and fix her issue today. 7) Patient called requesting a new patient cleaning appointment, has just moved to the area. Staff told patient they could get her into the office in 4 weeks. Patient said they would check their schedule and get back to them. 8) Patient called looking for price on Implants. Staff member stated that patient should come into the office and see the Dentist as implants are expensive and patient my not need implants.

15. The Proof Is In The Pudding What Results Do Our Actual Clients Attain?

22. What Are Our Clients Saying? I was afraid I was going to lose my practice before I could sell it and I wasn’t sure if Call Tracker ROI could help. Over the last year I’ve been with them we’ve dramatically increased our new patient count and office revenue and I just sold my practice for a profit. I couldn’t have done it without them. Dr. Stephen M. Dr. Thomas G. Dr. Tori I I never realized that after 25 years in practice I could find a way to increase my New Patients numbers. The Call Tracker ROI System inspired my staff and increased my new patients by 400%. Clear evidence that their system works. My main competition down the street started growing and expanding and I always wondered why. Once I found out that they were using Call Tracker ROI Service I knew I had to have it so I didn’t get left behind. Since then, its lived up to its reputation and now my office is finally growing by leaps and bounds.