1. COMMUNICATION What is communication Broadly speaking, communication may be defined as “interchange of information, facts,view points,ideas,by,means,of,spoken or written words or by action”. “COMMUNICATION ability is also an important factor but it should be effective communication “ A successful person has to keep on sharpening his skills to remain in the successful position. For that COMMITMENT is essential. FIRM BELIEF in oneself is motivating force to success and this is the GREATEST POWER. ASHWATHAMA HATHAHA KUNJARAHA

2. VERBAL COMMUNICATION WHY COMMUNICATE?

3. Exercise Touch communication Paper tearing COMMUNICATION EXERCISE Headmaster called students and told them on Sunday 14th may there is a full solar eclipse, this happens once in ones lifetime. So let us not miss it. So all of you put on the best dress and assemble in front of open air auditorium, some scientist and engineers from S.I.Tinstitute will also be coming.I will be explaining you the solar eclipse, incase of rain assemble inside the dinning hall and I will explain solar eclipse with the help of O.H.P and slides.

4. WHY TO COMMUNICATE We communicate with people ; To give or seek information To influence people to appreciate our views and get jobs done To build up relations To express our feelings To avoid misunderstanding

5. GUIDELINES FOR EFFECTIVE VERBAL COMMUNICATION Be clear about the objective of communication: If we communicate without being clear about the objective, it will be like bowling without wickets. Therefore before we start communicating, we should spend a few minutes asking ourselves what we really want to accomplish by communicating.If we are clear about the goal of communication, we will be more effective and successful in our communication.

6. PLAN AND ORGANISE FACTS: Once we are clear about the purpose of communication, the next step is to organise the facts, figures and the sequence of communication. This needs careful planning. Clarity in goal, proper planningand organising the facts gives us the confidence to communicate effectively. THINK OF 5W’S AND 1 H: We should be clear of the following before communicating. Makes our communication Result-oriented, empathetic, clear, timely and at proper location. It also helps to adopt proper means to communicate.

7. VERBAL COMMUNICATION communication Objective Why ? Receiver Whom? Place Where? Means/Method How? Time When? Subject/Topic What?

8. CATCH THE ATTENTION OF LISTENER BEFORE COMMUNICATING Before commencing to communicate, we should ensure that the listener is physically,mentally and emontionally prepared to listen. There is no point in communicating when his attention is elsewhere.

9. BE ENTHUSIASTIC AND POSITIVE WHILE COMMUNICATING: Speaking enthusiastically with good facial expression creates interest in the listener. A dull face with a frown or sarcasm repels the listener and creates in him a negative opinion on the communicator.

10. BE CLEAR AND BRIEF Communication should be clear and to the point. Repetitions should be avoided. Unnecessary details and information should not be communicated.

11. ESTABLISH EYE CONTACT APPROXIMATELY 80% OF THE INPUT to the Brain of the listener is fed through the eyes. If we communicate without looking at listener, the communication will not be effective. As a general rule it is advisable to establish eye contact with the listener for 40% - 60% of the total time for which we communicate. While delivering a talk we should not read from a full text. We should keep looking at the audience as frequently as possible. We should also look at the entire audience. Otherwise those whom we do not look at feel that they are ignored.

12. USE SIMPLE LANGUAGE TO SUIT THE LISTENER Use words to express; not to impress. The language should be simple and should suit the listener.

13. ASK FOR FEEDBACK FROM THE LISTENER The best way to minimise the gap is to ask for feedback from the listener. COMMUNICATOR MESSAGE MEANS RECEIVER FEEDBACK

14. BE A GOOD LISTENER SEE GANESH JI’S EARS.

15. USE APPROPRIATE VOICE, TONE AND BODY GESTURES: Body gestures are vital in communication. Practical eg.-

16. AS FAR AS POSSIBLE, SPEAK DIRECTLY TO THE CONCERNED PERSON : Show the action

17. SEQUENCE YOUR COMMUNICATION A GOOD GUIDING RULE TO SEQUENCE COMMUNICATION IS: SAY WHAT YOU WANT TO SAY SAY SAY WHAT YOU HAVE SAID P R E L U D E / I N T R O D U C T I O N TEXT SUMMARY/CONCLUSION 1.IT IS BETTER TO INFORM THE LISTENER THE SUBJECT ON WHICH WE ARE GOING TO SPEAK OR DISCUSS 2.EXPLAIN THE DETAILS OF THE SUBJECT 3.FINALLY SUMMARISE OR CONCLUDE

18. SL NO DESCRIPTIONTRU E FALSEINFORMATION NOT GIVEN 1A MAN KNOCKED ON THE FRONT DOOR 2THE MAN WHO KNOCKED ON THE DOOR PUSHED HIS WAY IN. 3THE HOUSEHOLDER OPENED THE DOOR. 4THE MAN WHO KNOCKED AT THE DOOR DEMANDED MONEY. 5THE MAN WHO SCOOPED UP THE CONTENT OF THE CASH BOX SPED AWAY. 6THE CASH BOX CONTAINED MONEY. 7DID THE HOUSE OWNER OPEN THE CASH BOX? 8THE ROBBER WAS A MAN. 9THE HOUSEHOLDER NOTIFIED THE POLICE. 10THE POLICE WERE PHONED. 11THE MAN WHO PUSHED HIS WAY IN DID NOT ASK FOR MONEY. 12THE POLICE CAME IMMEDIATELY. ASSESMENT BASED ON PARAGRAPH CONTENTS

19. BARRIERS OF COMMUNICATION LISTENING FEAR,SUSPICION,JEALOUSY. INSTRUMENT PROBLEM. LANGUAGE INABILITY TO TRANSMIT INFORMATION PERCEPTION PROBLEM IN APPROPRIATE CHOICE OF MEDIA AND PERSON