1. General Electric Presentation By Ronnie Vilhauer

2. Background Information  Fortune Magazine named GE “Americas most Admired Company” in 1998, 1999, and 2000.  Internet Week Named GE e-business company of 2000  Headquartered in Fairfield, Connecticut  Jack Welch former CEO  2000 $155 billion in revenue  460,000 employees in 100 countries

3. Background Info. Continued  The company consists of 20 units including  Appliances  Broadcasting (NBC)  Capital  Medical Systems  Transportation Systems

4. Broad Internet Initiatives  Globalization of GE in the Late 1980’s  1995 Customer Service  1996 Mandated feedback from customers  1999 Meeting of 500 top GE executives

5. Application of Internet Initiative  Computer literate  Buy Side: Target 100% of transactions to be done electronically.  Sell Side: Automate as much as possible  Evaluate the competition

6. Results of the Internet  Reduce Administrative expenses  iCentes  Point of Sale

7. Questioned  Cost cutting