1. SueDon Ltd - Business Continuity Management BCM Overview ©1999 SueDon Ltd Business Continuity Management

2. SueDon Ltd - Business Continuity Management BCM Overview ©1999 SueDon Ltd Process Analysis and Control Analysis of the Processes within the Business Optimisation of Processes to fit current IS systems Specification of IS systems for new processes Production and Maintenance of Process/System Maps What are we doing and how can we do it better.

3. SueDon Ltd - Business Continuity Management BCM Overview ©1999 SueDon Ltd Risk and Impact Analysis Risk Analysis Business Impact Analysis Criticality Assessment What is the chance of failure and how much will it hurt?

4. SueDon Ltd - Business Continuity Management BCM Overview ©1999 SueDon Ltd Resilience Planning Design Resilience (redundancy) into Critical Systems Build in automatic switch over to backup systems where possible What can be done to reduce the chance of failure and its impact.

5. SueDon Ltd - Business Continuity Management BCM Overview ©1999 SueDon Ltd Event Management Command and Control within a Crisis Decision Making and Information Flow Escalation Procedures Loss Control Control the situation to minimise down time and loss.

6. SueDon Ltd - Business Continuity Management BCM Overview ©1999 SueDon Ltd Contingency Planning Define Failure Scenarios Determine Contingency Planning Needs (from Risk and Impact Analysis) Produce Contingency Plans Test, Review and Update Plans on a Regular Basis What can be done to keep the Business process(es) running?

7. SueDon Ltd - Business Continuity Management BCM Overview ©1999 SueDon Ltd Disaster Recovery Preparation and Testing of Recovery Procedures Standby Systems (Hot, Cold) Alternate Communications (permanently plumbed in, dial-up) Replacement ‘Workspace’ How to re-establish failed services.