1. Air Resources Board Compliance Assistance Program 1 People, Paper, and Pixels A Tour of CARB’s Compliance Assistance Program Resources Mark Tavianini, Manager Compliance Assistance Section Enforcement Division

2. Air Resources Board Compliance Assistance Program 2 The Problem Air Districts - Inadequate technical information contributed to unequal enforcement practices Industry - Rules not clearly understood

3. Air Resources Board Compliance Assistance Program 3 The Response Uniformity Create standardized curriculum of training courses Develop compliance assistance materials

4. Air Resources Board Compliance Assistance Program 4 Flagship CAP Resources Handbooks Technical Manuals Pamphlets

5. Air Resources Board Compliance Assistance Program 5 Did it make a difference? Gasoline retailer with history of violations Vapor Recovery Handbooks used to train operators NOVs dropped 73% and 90% in two marketing districts

6. Air Resources Board Compliance Assistance Program 6 Did it make a difference? “Chrome Plating Facilities Multi-media Inspections Project” Compliance assistance, training, and inspections 2000 - 18% full compliance 2003 - 68% full compliance

7. Air Resources Board Compliance Assistance Program 7 Evolution of CAP Technical Manuals Technical Manuals on CD (pdf) Interactive Technical Manuals on the Web Hard Copy Manuals Interactive Technical Manuals on CD

8. Air Resources Board Compliance Assistance Program 8 Evolution of CAP Hardcopy Resources All materials posted on website: http://www.arb.ca.gov/cap/cap.htm Posters Flip book Calendar Handbooks

9. Air Resources Board Compliance Assistance Program 9 Marketing of CAP Resources District enforcement staff and mgmt Permit centers Conferences Training courses Web posting Targeted emails

10. Air Resources Board Compliance Assistance Program 10 Paper? Pixels? Both? ‘87-’10 ‘09-’10 Hardcopy Webpage views

11. Air Resources Board Compliance Assistance Program 11

12. Air Resources Board Compliance Assistance Program 12 scooper@4cleanair.org

13. Air Resources Board Compliance Assistance Program 13 Future Plans Separate sections of tech manuals available on-line Mini-on-line lessons Topics-based webpage Mobile device design Re-assess effectiveness of resources Improve needs assessment and marketing

14. Air Resources Board Compliance Assistance Program 14 Thank You! mtaviani@arb.ca.gov 916-327-0632 www.arb.ca.gov/cap/cap.htm www.arb.ca.gov/training/training.htm