1. Question 5 By Amal Wali

2. Carrefour Website:http://www.carrefouruae.com/default. aspx?langauge=en&country=uaehttp://www.carrefouruae.com/default. aspx?langauge=en&country=uae Goods and services available:  Contact information  Items for sale: e.g. electronics, clothes  Location Different ways to find particular product: Clicking the link which is related to the product you are searching on the categories column.

3. Geant Website: http://www.geant-uae.com/http://www.geant-uae.com/ Goods and services available:  Contact information  Tips  Items sold  Special offers Different ways to find product: Clicking the categories link, picking the choice which is applicable.

4. Lulu Website: http://uae.luluhypermarket.com/http://uae.luluhypermarket.com/ Goods and services available:  Promotions  Customer care  Contact information Different ways to find products: By clicking on ‘own products’

5. Best website The geant website. It is attractive and gives good information which is actually helpful for the customer. It also shows special offers and contact details which are helpful.

6. Worst website The Carrefour website. It is very unappealing. It does not give much information about their products. It does not give much information about Carrefour itself, it seems uninteresting.