1. Georgia Hospital Engagement Network Patient and Family Centered Safe Care Putting Patients First 1

2. Celebrating Our Success Continuing Our Positive Net Forward Energy Continuing our positive net forward energy

3. 2/7/2013 3 State of the GA HEN In Q2-2012 56% of 109 GA HEN Hospitals Met Readmissions Target

4. 328!

5. Our Foundation

6. 2/7/2013 6 6 Present State: HEN Hospital Engagement x Engaged: Number of hospitals enrolled116 Penetration: % of hospitals pursuing “systemic approach to harm across the board” Now Assessing Results: Number of hospitals showing results on 40%/20% in one or more HACS 116 x Number of IDEAL hospitals: showing improvement results in 6 or more HACs 46 x P&FE: number of hospitals with robust P&FE vehicles in place and driving safety. 2 Organization and Culture: number of hospitals able to show “organization & culture” driving safety 51

7. 2/7/2013 7 7 HEN Hospital Current Progress Toward AIM Event ( # hospitals applicable) Level 1 (no data)Level 2, 3, 4 (data)Level 3,4 (improvement) ADE ( 0 ) Starting 2013 2013 n/a CAUTI (59)011011 CLABSI (59) 310117 Falls (20) 01166 OB EED (35) 104716 OB (35) 0650 PU (9) 01165 Readmit (62) 011610 SSI (0) Starting 2013 2013 n/a VAP/VAE (0) Starting 2013 2013 n/a

8. 2/7/2013 8 8 Tracking Progress Across All Hospital Engagement Networks 5 Basic Indicators for Every Hospital on Each of the 9 HACs + Readmissions Z = Not Applicable 0 = Not Engaged 1 = Engaged and Committed to Progress 2 = Reporting Data 3 = Generating Improvement 4 = Benchmark Hospital

9. 2/7/2013 9 2013 Changes Simplifying Data Submission Standardizing Meetings Assessing Evaluations, acting on comments Utilizing All Teach, All Learn Using Executive Leadership Survey results to drive Developing the Executive Quality Action Council Refocusing on the Voice of the Patient: Patient and Family Centered Safe Care Advisory Action Group Revising recognition program based on feedback

10. 2/7/2013 10 Specific Changes to Eliminate “All Cause Harm” Doubling Down on Improvements – Challenge from CMS Implementation of Best Practices & Attestation Survey Actively Engaging in: – Hospital Visits and Coaching – Educational Opportunities – Patient & Family-Centered Safe Care Culture – Ownership & Accountability at All Staff Levels All Teach, All Learn Member Input Essential 10

11. 2/7/2013 11 Results to Date 11

12. 2/7/2013 12 Achieving 2013 HEN Targets Keep the Drum Beat Going.

13. Thank You! 13