1. MEMBER SERVICES MEMBER PROFILES 2011 CITY OF PELHAM Municipal Gas Authority of Georgia

2. Member Evaluations General Information Member: Pelham Main Contact: Doug Westberry, City Manager Pipeline: Southern Natural Region: Southern Service Area: Mitchell County

3. Member Evaluations Vital Signs - Customers Total Customers: (2009)334 - Residential278 - Commercial 50 - Industrial 6 Total Gas Services: - Total Inactive Services: - Inactive Services / Total Services - Gas Customers / Water Customers - Gas Customers / Energy Customers -

4. Member Evaluations Vital Signs – Annual Throughput & Sales 2009 Annual Throughput: 30,098 Mcf / Yr. 2009 Annual Sales: (By Sector) - Residential 10,817 Mcf / Yr. - Commercial 13,466 Mcf / Yr. - Industrial 5,815 Mcf / Yr. Residential (use per customer) – 39 Mcf Commercial (use per customer) – 269 Mcf

5. Member Evaluations Vital Signs – Financials 0607080910 Annual margin (000’s) Return check (000’s) $9$14$16 $27 $25 Transfers (GF) (000’s) (% of Margin) 2010 Return / G&A:4.9

6. Member Evaluations

7. Vital Signs – Rate of Lost and Unaccounted For Gas No Data

8. Member Evaluations Standard Services Delivery Budget Forecast:No Retail Tracker:Yes Industrial Billing Rate Notices (#):Yes (1) Rate Study:No Marketing Program:Yes Communication Services:No SRCSNo

9. Member Evaluations Current Projects Southern Gin – Key Customer

10. Member Evaluations Future Opportunities Municipal Telecom Service ?

11. Member Evaluations Issues / Concerns Collection Issues – 5 months behind (establishing a payment plan) Small system issues - little opportunity

12. Member Evaluations Engagement Level Measurement Gas Authority Engagement Level - SRCS- PACE - Hedge Program- Regional Meetings - AMM- Budget Forecast - Rate Trackers - Communications - Send Out Data Provided Marketing & Sales Engagement Level - Financing Program (MS)- Rebate Program - Appliance Sales/Installation- Print Ads - Small Project Financing - TV / Radio Advertising - Website Advertising- Sales Champion - Flexible Rate Design

13. Member Evaluations Gas Authority Engagement Level SRCSBudget Forecast PACERate Trackers (Retail / Industrial) Hedge ProgramCommunications Regional MeetingsSend Out Data Provided AMM

14. Member Evaluations Marketing & Sales Engagement Level Main Street Financing ProgramTV / Radio Advertising Rebate / Incentive ProgramWebsite Advertising Appliance Sales / InstallationSales Champion Small Project FinancingFlexible Rate Design Print Ads – Brochures, Etc.