1. Introduction 1-1 Fast-growing occupation Generalist Someone trained in all departments of the facility Medical assistant Graduate of accredited institution Multitasking skills A multitasking professional is someone who is able to work in the administrative area, the clinical areas, and the financial areas.

2. WELCOME TO HS210 1-2 Course Documents Discussion Board Requirements Seminar (FLEX) Exams Unit 3 Unit 6 Unit 9 Assignments Unit 3– phone assignment Unit 5 Unit 7 Unit 9

3. Growth of the MA Profession 1-3 According to U.S. Department of Labor - Bureau of Statistics, medical assistants held 365,000 jobs in 2002. 60% in physicians’ offices 14 % in hospitals 10% in nursing homes and offices of other health-care practitioners Remainder in outpatient care centers, laboratories, and other health-care-related services

4. Knowledge Base Needed 1-4 Administrative and clinical skills Patient insurance product knowledge Compliance (OSHA, CLIA and HIPAA)OSHACLIAHIPAA

5. Knowledge Base Needed (cont.) 1-5 OSHA – Occupational Safety and Health Administration CLIA – Clinical Laboratory Improvements Act HIPAA – Health Insurance Portability and Accountability Act BACK

6. Knowledge Base Needed (cont.) 1-6 Providing exceptional customer service Practice management Current patient treatments and education

7. 1-7 American Association of Medical Assistants (AAMA) National Organization Purpose: To raise the standard of medical assisting to a more professional level AMERICAN ASSOCIATION OF MEDICAL ASSISTANTS 20 N. WACKER DR., Ste. 1575 CHICAGO, IL 60606 (312) 899-1500 http://www.aama-ntl.org/

8. AAMA 1-8 Publications Accreditation Certification Recertification Continuing education Legislative monitoring Member discounts Group insurance Annual national convention Networking opportunities Serves the needs of medical assistants by providing:

9. AAMA Code of Ethics 1-9 The Code of Ethics of AAMA sets forth principles of ethical and moral conduct as they relate to the medical profession and the particular practice of Medical Assisting. Members of AAMA are dedicated to the conscientious pursuit of their profession.

10. Importance of Credentialing 1-10 Malpractice Having credentialed personnel or staff will lessen the likelihood of legal challenges of the quality of care Managed Care Organizations (MCO) Place great importance in credentials for employees.

11. Certified Medical Assistant 1-11 CMA credential is awarded by the Certifying Board of the AAMA Certification examination evaluates mastery of medical assisting competencies Recertify every 5 years Continuing education

12. Registered Medical Assistant 1-12 Credential is given by American Medical Technologists (AMT) Certification exam Educational and experiential requirements High school graduate or acceptable equivalent Graduate from accredited program Pass the AMT exam

13. RMA/CMA Examinations General medical knowledge Terminology Anatomy and physiology Behavioral science Medical law Ethics 1-13

14. Medical Assistant Associations 1-14 Set standards for quality and performance in the profession Define tasks and functions for an occupation Provide opportunities for member networking Further the profession and assist members to achieve career goals

15. Member Benefits 1-15 AAMA (CMA) Professional publications Educational opportunities Group insurance Legal information Networking Legislative monitoring AMT (RMA) Professional publications AMT Institute for Education Educational opportunities Group insurance Legal representation Networking Student membership

16. RMA/CMA Examinations 1-16 Administrative knowledge Medical record management Collections Insurance processing HIPAA Clinical knowledge Exam room techniques Medication preparation and administration Pharmacology Specimen collections

17. Accreditation 1-17 The process by which programs are officially authorized Two recognized entities for accrediting MA programs CAAHEP ABHES Accreditation ensures that the program meets nationally accepted standards

18. Accredited Programs Greater career options Completion of a program that meets national standards Provides recognition of your education by professional peers Makes you eligible for registration 1-18

19. Externships 1-19 Obtain practical work experience Duties will be planned to meet your program’s requirements Offers you the opportunity to acquire a good reference

20. National Healthcare Association 1-20 Certification exams for other health-care occupations, such as phlebotomy and ECG technician Continuing education Program development Education, career advancement, and networking services for members Registry of certified professionals

21. Multiskill Training Reduces health care costs Personnel are cross-trained for more than one position Expands your career opportunities Office manager Certified Office Laboratory Technician Medical lab technician ECG technician Medical biller Hospital admission coordinator 1-21

22. Daily Duties of MAs – Entry Level 1-22 Administrative, laboratory, and clinical duties are all part of the duties of a medical assistant Administrative Greeting patients Handling correspondence Scheduling appointments Answering telephone Creating and maintaining patient medical records

23. Daily Duties of MAs: Entry Level 1-23 Laboratory Performing tests such as a urine pregnancy test on the premises Collecting, preparing, and transmitting laboratory specimens Teaching patients to collect specimens Clinical Assisting the doctor during examination Asepsis and infection control Giving medications Performing ECGs Explaining treatments to patients

24. Other Duties 1-24 Advanced Clinical Initiating an IV and administering medication Reporting test results Acting as a patient advocate Laboratory Performing as an OSHA compliance officer Performing more complex testing Specialization

25. Personal Qualifications 1-25 Critical thinking skills Attention to detail Empathy Willingness to learn Flexibility Self-motivation Professionalism

26. Appearance 1-26 Uniform clean and pressed Shoes comfortable, clean, and white Hairstyle clean and pulled back Nails short, pale color Avoid acrylic nails Minimal jewelry

27. Attitude Positive and caring Respond to criticism as a learning experience Take direction from authority without question Function as a vital member of a medical team 1-27

28. Change Your Attitude If you can answer “yes” to any of these questions Do I have repeated conflicts with people? Have I had a conflict at work that has resulted in termination? Do I have conflicts with authority figures? Do people make comments about my attitude? 1-28

29. Integrity and Honesty 1-29 Everything you do and every task you complete should be performed with a goal of excellence. Integrity and honesty are key in providing superior customer service to your patients. Your office staff and physician must be able to trust you and the decisions you make.

30. Other Attributes 1-30 Diplomacy Proper judgment Communication skills Remaining calm in a crisis Ethical behavior

31. Working As a Team Member 1-31 Team dynamics Assist each other with required duties Avoid interpersonal conflict with team members Perform extra responsibilities without questioning or complaining Be considerate of other team members’ duties and responsibilities

32. AAMA Role Delineation Study Areas of competence for entry-level medical assistants Includes Delineation Chart found in Appendix 1 Provides the basis for medical assisting education and evaluation Three areas Administrative Clinical General 1-32

33. Scope of Practice Regulated by Profession’s scope of practice (AAMA) Your training State of practice The policies of the organization or facility where you practice 1-33

34. 1-34 In Summary Medical Assistant Skills and duties according to AAMA Role Delineation Chart Stay abreast of changes in technology, procedures, and regulations Training on-the-job versus training programs

35. 1-35 Participating in any aspect of healing is an awe-inspiring experience. — Carol Jackson, The Healer’s Art