1. REPORTED BY: VIRGILIO MORENO CHRISTIAN GONZALEZ DAN RAY ORTEGA JHUNNIE MAI MARIE DE GUZMAN MANAGEMENT OF CONFLICT

3. Understanding Conflict Whenever two individuals opine in different ways, a conflict arises. Conflict arises whenever individuals have different values, opinions, needs, interests and are unable to find a middle way.

4. Understanding Conflict difference in thought process, attitudes, understanding, interests, requirements and even sometimes perceptions. Misunderstandings as well as ego clashes also lead to conflicts.

5. Understanding Conflict A Conflict not only can arise between individuals but also among countries, political parties and states as well.

6. Phases of conflict Prelude to conflict - It involves all the factors which possibly arise a conflict among individuals. Lack of coordination, differences in interests, dissimilarity in cultural, religion, educational background all are instrumental in arising a conflict.

7. Phases of conflict Triggering Event - No conflict can arise on its own. There has to be an event which triggers the conflict.

8. Phases of conflict Initiation Phase - Initiation phase is actually the phase when the conflict has already begun. Heated arguments, abuses, verbal disagreements are all warning alarms which indicate that the fight is already on.

9. Phases of conflict Differentiation Phase - It is the phase when the individuals voice out their differences against each other. The reasons for the conflict are raised in the differentiation phase.

10. Phases of conflict Resolution Phase - A Conflict leads to nowhere. Individuals must try to compromise to some extent and resolve the conflict soon. The resolution phase explores the various options to resolve the conflict.

11. Importance of Conflict Management Conflict management goes a long way in strengthening the bond among the employees and half of the problems automatically disappear. Conflict management also plays an important role in our personal lives.

12. Importance of Conflict Management Conflict management helps to find a middle way, an alternative to any problem and successful implementation of the idea. Conflict Management is very important because it is always wise to prevent a fight at the first place rather than facing its negative consequences.

13. Preventing Conflict - How to avoid Conflict ? Before starting any conflict one should take some time out to think, “How will this fight benefit me?” “Is it going to provide me any solution ?”

14. Preventing Conflict - How to avoid Conflict ? First learn to keep a control on your emotions.

16. Preventing Conflict - How to avoid Conflict ? Be a good and a patient listener.

17. Preventing Conflict - How to avoid Conflict ? Never be rigid on any point, instead be flexible and try to find out an alternative.

18. Preventing Conflict - How to avoid Conflict ? Learn to keep a control on your tongue.

19. Preventing Conflict - How to avoid Conflict ? Misunderstandings also lead to conflicts. Effective communication goes a long way in preventing conflicts.

20. Preventing Conflict - How to avoid Conflict ? A small sorry can work wonders and prevent conflicts and unnecessary tensions. No one wins in a fight and you gain nothing out of it.

21. Conflict Management Skills Effective communication Skills – Effective communication skills are of utmost importance to prevent conflicts.

22. Conflict Management Skills Listening Skills – An individual must not give his expert comments unless and until he is very clear what the other person wants.

23. Conflict Management Skills Discussion – Don’t just follow the rumour mills blindly, do discuss with others as well. Patience – One needs to be very patient to avoid conflicts.

24. Conflict Management Skills Impartial – An individual has to be impartial to avoid conflicts. Never Criticize – Make the other person understand if he is wrong.

25. Conflict Management Skills Positive Attitude – Positive attitude is essential to avoid fights and conflicts. Ignore others – Individuals must try to adopt the middle path approach which considers the interests of one and all.

26. Strategies to avoid Conflicts at the Workplace Communication also plays a very important role in avoiding conflicts at work places. Develop the habit of using planners to avoid forgetting important dates and tasks.

27. Strategies to avoid Conflicts at the Workplace Never carry your problems to work as it never allows you to concentrate in your work.