1. National Quality Program Quality Standardization: Fixing Defects/Assist/Turnover

2. Process Overview Installs Trouble Calls Upgrades Downgrades QC Quality Assist DEFECT Quality Turnover Fix on site where possible FS Supervisors, QC Techs, And Cox Vendor Supervisors

3. Process Details Decision Criteria Review Supervisor or QC Tech * FS Supervisors, QC Techs and Cox Vendor Supervisors should contact the CommCenter to schedule Turnovers while on-site, as appropriate Quality Assist Fix Quality Turnover

4. Process Details Decision Criteria Supervisor or QC Tech Turnover or Assist Supervisor or QC Tech * FS Supervisors, QC Techs and Cox Vendor Supervisors should contact the CommCeter to schedule Turnovers while on-site, as appropriate Review Quality Assist Fix Quality Turnover Complete Contact Describe Provide

5. Process Details Decision Criteria Supervisor or QC Tech CommCenter Rep Turnover or Assist Create Work Order Supervisor or QC Tech * FS Supervisors, QC Techs and Cox Vendor Supervisors should contact the CommCenter to schedule Turnovers while on-site, as appropriate Quality Turnover = 11 pt SRO Quality Assist = 8 pt SRO Review Quality Assist Fix Quality Turnover Complete Contact Describe Provide Create Comments Schedule Identify

6. Now let’s check your understanding.