2. Professional Development Webinar: Emotional Intelligence Facilitator: John Sciarrino MBA, MHRM

3. Emotional Intelligence 2.0
                                                                                                                                                      

4. Emotional Intelligence 2.0
The neuroscience of EI
Spinal cord (entry) to limbic system (I feel) to prefrontal lobe (I think).
The physical pathway for emotional intelligence.
The connection between the rational and emotional centers of the brain.

5. Emotional Intelligence 2.0
Who are the most successful employees?
Those with a high IQ?
Those with high EI?
Or is it a combination?

6. Emotional Intelligence 2.0
Approximately 1/3 (36%) of people can accurately identify their emotions as they happen.
Or more to the point 2/3 of people can’t identify emotions as they happen.
To be part of the 1/3 is to be a better person, employee, and ultimately a better leader.

7. Emotional Intelligence 2.0
The emotional hijack.
Road rage
Bad weather driving
We can’t stop these emotions.
The key is to recognize and control them.

8. Emotional Intelligence 2.0
The book indicates our success in life and at work are based on three factors: IQ EQ
Personality
EQ is the only factor that is flexible and able to change

9. Emotional Intelligence 2.0
To improve your ability in the four EI domains you need to better understand each skill and what it looks like.

10. Emotional Intelligence 2.0
Personal Competencies Self Awareness Self Management

11. Emotional Intelligence 2.0
Self Awareness
The ability to accurately perceive your emotions in the moment and understand your tendencies across situations.

12. Emotional Intelligence 2.0
Self Management The ability to use your self awareness of your emotions to stay flexible and direct your behavior positively.

13. Emotional Intelligence 2.0
Social Competencies Social Awareness Relationship Management

14. Emotional Intelligence 2.0
Social Awareness The ability to accurately pick up on emotions in other people and understand what is really going on with them.

15. Emotional Intelligence 2.0
Relationship Management The ability to use your awareness of your own emotions and those of others to manage interactions successfully.

16. Emotional Intelligence 2.0
Self Awareness Strategies
Quit Treating Your Feelings as Good or Bad
Observe the Ripple Effect from Your Emotions
Lean into Your Discomfort
Feel Your Emotions Physically

17. Emotional Intelligence 2.0
Self Awareness Strategies
Know Who and What Pushes Your Buttons
Watch Yourself Like a Hawk
Keep a Journal about Your Emotions
Don’t Be Fooled by a Bad Mood

18. Emotional Intelligence 2.0
Self Awareness Strategies
Don’t Be Fooled by a Good Mood, Either
Stop and Ask Yourself Why You Do the Things You Do
Visit Your Values
Check Yourself

19. Emotional Intelligence 2.0
Self Awareness Strategies
Spot Your Emotions in Books, Movies, and Music
Seek Feedback
Get to Know Yourself under Stress

20. Emotional Intelligence 2.0
Self Management Strategies
Breath Right
Create an Emotion vs. Reason List
Make Your Goals Public
Count to Ten
Sleep On It

21. Emotional Intelligence 2.0
Self Management Strategies
Talk To a Skilled Self-Manager
Smile and Laugh More
Set Aside Some Time in Your Day for Problem Solving
Take Control of Your Self-Talk
Visualize Yourself Succeeding

22. Emotional Intelligence 2.0
Self Management Strategies
Clean Up Your Sleep Hygiene
Focus Your Attention on Your Freedoms, Rather than Your Limitations
Stay Synchronized
Speak to Someone Who is Not Emotionally Invested in Your Problem

23. Emotional Intelligence 2.0
Self Management Strategies
Learn a Valuable Lesson from Everyone You Encounter
Put a Mental Recharge into Your Schedule
Accept That Change is Just around the Corner

24. Emotional Intelligence 2.0
Social Competencies
Social Awareness
Relationship Management

25. Emotional Intelligence 2.0
Social Awareness Strategies
Greet People by Name
Watch Body Language
Make Timing Everything
Develop a Back-pocket Question

26. Emotional Intelligence 2.0
Social Awareness Strategies
Don’t Take Notes at Meetings
Plan Ahead for Social Gatherings
Clear Away the Clutter
Live in the Moment

27. Emotional Intelligence 2.0
Social Awareness Strategies
Go on a 15-minute tour
Watch EQ at the movies
Practice the Art of Listening
Go People Watching
Understand the Rules of the Culture Game

28. Emotional Intelligence 2.0
Social Awareness Strategies
Test for Accuracy
Step into Their Shoes
Seek the Whole Picture
Catch the Mood of the Room

29. Emotional Intelligence 2.0
Relationship Management Strategies
Be Open and Be Curious
Enhance Your Natural Communication Style
Avoid Giving Mixed Signals
Remember the Little Things That Pack a Punch

30. Emotional Intelligence 2.0
Relationship Management Strategies
Take Feedback Well
Build Trust
Have an “Open-door” Policy
Only Get Mad on Purpose

31. Emotional Intelligence 2.0
Relationship Management Strategies
Don’t Avoid the Inevitable
Acknowledge the Other Person’s Feelings
Complement the Person’s Emotions or Situation

32. Emotional Intelligence 2.0
Relationship Management Strategies
When You Care, Show It
Explain Your Decisions, Don’t Just Make Them
Make Your Feedback Direct and Constructive

33. Emotional Intelligence 2.0
Relationship Management Strategies
Align Your Intention with Your Impact
Offer a “Fix-It” Statement during a Broken Conversation
Tackle a Tough Conversation

34. Conclusion

35. Emotional Intelligence 2.0
Ability to strengthen relationships
Make better decisions
Be stronger leaders
Ultimately more successful organizations

36. Emotional Intelligence 2.0
From million person increase in EI understanding
Same period a 25 million person decrease in those oblivious to EI
The point is that EI is contagious

37. Emotional Intelligence 2.0
EQ then and now
The recent reversal in 2008 is based on current economic woes
Hard times of any kind for extended periods lead to stress
Under stress… when we need EI the most

38. Emotional Intelligence 2.0
EQ and gender
It’s lonely at the top
EQ and age
EQ and culture
EQ and the future

39. Questions