1. V19092007 User pays change scenarios 8 th October 2007

2. User pays scenarios A least 4 possible dynamics / dimensions, that drive a number of scenarios; 1. Scope 2. Scale 3. Benefit recipient 4. Cost mix

3. Scope Will the services that are “touched” by a change proposal affect how it is progressed? – User pays service lines only – User pays service lines plus other activities – Non user pays service lines Would any of the above scenarios be treated differently?

4. Scale Changes may be different in magnitude, in terms of their impact upon industry processes, systems and therefore cost. Would we handle change in the same way irrespective of scale? Would we want to build in some safeguards so that certain scenarios required special care?

5. User pays change scenarios Change Requirement 1.Change required by transporters 2.Change necessitated by a change in legislation 3.Change required by shippers and transporters 4.Change required by shippers 5.Change required by a group of shippers 6.Change required by one shipper

6. Cost mix Will the make up of costs influence the way that a change proposal is progressed; – One off implementation cost – Enduring operational costs – Both

7. Summary matrix Benefit recipient User pays Service lines Non User pays service lines Mixed Scale Large Medium Small Cost mix Change required by transporters Change necessitated by a change in legislation Change required by suppliers and transporters Change required by suppliers Change required by a group of suppliers Change required by one supplier