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WAPA09 “Any Device…” NENA CIF Tampa, FL October 1, 2007
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What is “Telematics?” NENA Master Glossary of 9-1-1 Terminology (NENA-00-001, Updated: October 2006) Telematics: “The system of components that supports two- way communications with a motor vehicle for the collection or transmission of information and commands.“ NENA Technical Information Document (TID) “Automatic Collision Notification and Vehicle Telematics”
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OnStar Monthly Interactions Avg. May-Jul 2007 OnStar Vehicle Diagnostics More than 2.9 Million Participants Enrolled (July ’07) RoadsideAssistance31,000/Month Stolen Vehicle Location Assistance 700/Month Remote Unlock 62,000/Month RouteSupport338,000/Month Remote Diagnostics (on demand) 60,000/Month OnStar Hands-Free Calls Placed Over 13.4 Million/Month Good Samaritan 6,100/Month AirbagNotification800/MonthEmergencyServices11,000/Month Advanced Automatic Crash Notification 900/Month
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Current Interaction Methods with PSAPs for Emergency Calls Establish 3-way call between the vehicle and a 10-digit number designated by the PSAP (this TN does not always receive priority attention) Utilize the VoIP/9-1-1 connectivity to connect the OnStar call center to the local 9-1-1 Selective Router and PSAP 9-1-1 trunks Establish 3-way call between the vehicle and a 10-digit number designated by the PSAP (this TN does not always receive priority attention) Utilize the VoIP/9-1-1 connectivity to connect the OnStar call center to the local 9-1-1 Selective Router and PSAP 9-1-1 trunks
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OnStar’s Priority PSAP Access Connectivity
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Priority PSAP Access Sample ALI Screen (for PSAPs capable of receiving the data)
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Public Safety Interaction – Long Term NG Vision Today Future Voice Data PSAP Voice PSAP Voice Data Voice/data
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Automatic Crash Notification Airbag Deployment (ACN) Advanced Automatic Crash Notification (AACN) Advisor receives and will relay Location Direction of impact force (new) Air bag deployment Delta Velocity (new) Multiple severe impacts (new) Rollover Airbag Deployment (ACN) Advanced Automatic Crash Notification (AACN) Advisor receives and will relay Location Direction of impact force (new) Air bag deployment Delta Velocity (new) Multiple severe impacts (new) Rollover
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How AACN works…
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Contacting OnStar OnStar has a dedicated callback number for PSAPs 1-866-866-5006 (24X7) emergencyservices@onstar.com (routine inquiries) emergencyservices@onstar.com Other contacts at OnStar: Cathy McCormick 313-667-6757 (cathy.mccormick@onstar.com) John Hunt 313-665-8125 (john.hunt@onstar.com) OnStar has a dedicated callback number for PSAPs 1-866-866-5006 (24X7) emergencyservices@onstar.com (routine inquiries) emergencyservices@onstar.com Other contacts at OnStar: Cathy McCormick 313-667-6757 (cathy.mccormick@onstar.com) John Hunt 313-665-8125 (john.hunt@onstar.com)
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