1. Unit 7 Seminar – Effective Teams Dr. Wilkins

2. Today’s Agenda Check inCheck in Review Unit 6Review Unit 6 Overview of unit 7Overview of unit 7 Topic - TeamsTopic - Teams

3. Check In How Are We?How Are We? How Do We Feel So Far?How Do We Feel So Far?

4. Review: Unit 6: Control Control is the last of our Four Functions of Management (POLC).Control is the last of our Four Functions of Management (POLC). Control is one of the four primary functions of management.Control is one of the four primary functions of management. Control is any process that directs activities toward the achievement of organizational goals.Control is any process that directs activities toward the achievement of organizational goals. Formal Control Systems (also referred to as Bureaucratic Control Systems) measure progress toward organizational goals, making corrections and adjustments as needed.Formal Control Systems (also referred to as Bureaucratic Control Systems) measure progress toward organizational goals, making corrections and adjustments as needed.

5. Review: Unit 6: Control (Continued) Formal Control Systems (also referred to as Bureaucratic Control Systems) measure progress toward organizational goals, making corrections and adjustments as needed. Four steps:Formal Control Systems (also referred to as Bureaucratic Control Systems) measure progress toward organizational goals, making corrections and adjustments as needed. Four steps: 1. Setting Performance Standards 2.Measuring Performance 3.Comparing performance against the standards and determining deviations 4.Taking action to correct problems and reinforce successes

6. Review: Unit 6: Control (Continued) Market Controls – Use economic forces (such as budgets, inter-company transactions) to regulate performance.Market Controls – Use economic forces (such as budgets, inter-company transactions) to regulate performance. Clan Control – Features employment empowerment and focuses on the ability of motivated employees to be trusted to exercise self-control in their day-to-day activities. This represents a more current way of viewing control.Clan Control – Features employment empowerment and focuses on the ability of motivated employees to be trusted to exercise self-control in their day-to-day activities. This represents a more current way of viewing control.

7. Review: Unit 6: Control (Continued) Six Sigma is a quality management concept that has the goal of eliminating defects from a company’s product or service.Six Sigma is a quality management concept that has the goal of eliminating defects from a company’s product or service. It involves adjusting various aspects of and around the product or service until it is consistently what the customers want and need.It involves adjusting various aspects of and around the product or service until it is consistently what the customers want and need. The term “sigma” refers to how far a product or service is from being “perfect”, free of defects (relative to customers’ wants and needs).The term “sigma” refers to how far a product or service is from being “perfect”, free of defects (relative to customers’ wants and needs). This state of “perfection” or being as free of defects as possible is believed to be achieved at Six Sigma.This state of “perfection” or being as free of defects as possible is believed to be achieved at Six Sigma.

8. Review: Unit 6: Control (Continued) The higher the sigma number, the lower the level of variation or defects.The higher the sigma number, the lower the level of variation or defects. At six-sigma-level, a process is producing fewer than 3.4 defects per million (approximately 99.99966 accuracy)At six-sigma-level, a process is producing fewer than 3.4 defects per million (approximately 99.99966 accuracy)

9. Review: Unit 6: Control (Continued) External Audit - an evaluation conducted by one organization, such as a CPA firm, on anotherExternal Audit - an evaluation conducted by one organization, such as a CPA firm, on another Internal Audit - a periodic assessment of a company’s own planning, organizing, leading, and controlling processesInternal Audit - a periodic assessment of a company’s own planning, organizing, leading, and controlling processes

10. Any questions ?

11. Unit 7 Discussion- Looking at TeamsDiscussion- Looking at Teams Assignment- Self Managed Teams.Assignment- Self Managed Teams. Unit Review- More comprehensive than other weeks- Review reading BEFORE taking unit reviewUnit Review- More comprehensive than other weeks- Review reading BEFORE taking unit review Remember- Unit Ends Tuesday at 11:59 PMRemember- Unit Ends Tuesday at 11:59 PM

12. TEAMS Have you ever been in or lead a team?Have you ever been in or lead a team?

13. Introduction Sometimes Teams yield successful results & sometimes they do not.Sometimes Teams yield successful results & sometimes they do not. More teamwork in organizations todayMore teamwork in organizations today Different types of teamsDifferent types of teams

14. Why Teams Sometimes Fail: Ineffective communicationIneffective communication Lack of effective chartering, visioning, and goal settingLack of effective chartering, visioning, and goal setting Lack of clarity about rolesLack of clarity about roles Inability to keep morale and momentum highInability to keep morale and momentum high Decrease in productivityDecrease in productivity Lack of trustLack of trust

15. Team Success As a manager, what is your role in increasing the likelihood that your team will be successful?As a manager, what is your role in increasing the likelihood that your team will be successful?

16. The Contribution of Teams to an Organization Can the teamwork approach to work help the organization? In what ways?Can the teamwork approach to work help the organization? In what ways?

17. The Contributions of Teams Benefiting of the organization directly… Experience breakthroughs and develop fresh ideasExperience breakthroughs and develop fresh ideas Increase production, improve quality, and reduce costs.Increase production, improve quality, and reduce costs. Enhance speed and be powerful forces for innovation and change.Enhance speed and be powerful forces for innovation and change.

18. Contribution of Teams, (cont’d) For the benefit of the team members directly and organization indirectly…. Useful learning mechanism.Useful learning mechanism. Provide feedback; identify opportunities for growth and development; and train, coach, and mentor.Provide feedback; identify opportunities for growth and development; and train, coach, and mentor. –Source: Bateman and Snell text; page. 244

19. Types of Teams Can you name some types of teams that are commonly present in the workplace?Can you name some types of teams that are commonly present in the workplace?

20. Different Types of Organizational Teams Transitional Teams - work groups composed of multinational members whose activities span multiple countries Virtual Teams - teams that are physically dispersed and communicate electronically more than face-to-face Traditional Work Groups - groups that have no managerial responsibilities

21. Different Types of Organizational Teams, cont’d. Quality Circles - voluntary groups of people drawn from various production teams who make suggestions about quality Semiautonomous Work Groups - groups that make decisions about managing and carrying out major production activities but get outside support for quality control and maintenance Autonomous Work Groups - groups that control decisions about and execution of a complete range of tasks

22. Self-Designing Teams - Teams with the responsibilities of autonomous work groups, plus control over hiring, firing, and deciding what tasks members perform Self-Managed Teams - Autonomous work groups in which workers are trained to do all or most of the jobs in a unit, have no immediate supervisor, and make decisions previously made by first-line supervisors Different Types of Organizational Teams, cont’d.

23. The New Team Environment

24. Recap In this seminar, we’ve discussed:In this seminar, we’ve discussed: –Why some groups fail –How teams contribute to organizations –Various types of teams

25. Thank You for Joining Me This Evening! Good Night All!