1. ESNA OFFICELINX: NEXT-GENERATION MESSAGING
Material compiled and/or created by Roger Brassard / Sr. Product Manager – Customer Engagement Solutions & Cloud / –
ESNA OFFICELINX: NEXT-GENERATION MESSAGING
<presenter name>
© 2016 Avaya Inc. All right reserved

2. Esna Officelinx Simplifies Communication
Integrates voice applications and services with cloud based solutions including:
Google
Microsoft
IBM
Zimbra
Delivers rich, unified messaging within any environment
Telephone, web-browser, , client, and other applications (i.e. Salesforce, Office 365, Google Apps)
Provides speech enabled presence and mobility applications for Fixed/Mobile Convergence and intelligent call routing
Enables desktop phone replacement with PC and mobile phone
Collaboration starts with the applications used.
Officelinx integrates to those applications to augment user experience.

3. Esna Officelinx Simplifies Messaging
Unified messaging, auto-attendant, IVR, call trees, and fax within a single solution
Easily integrates with traditional and IP-based systems, individually or concurrently
Reduces capital expenditure, replacing aging hardware with 100% software-based, virtual-capable solution
Enables legacy voic migration and consolidation without having to upgrade installed systems
Minimal disruption; all-at-once or in phases
Data migration simplifies commissioning effort and delivers regulatory compliance
Preserves Telephone User Interfaces (TUIs) for “familiar” experience
Configurable system-wide, by organizational unit, or user
Ensures higher adoption/acceptance with minimal re-training required
Problems solved: Full-featured UM, auto-attendant, and more in a single software-only solution.

4. Esna Officelinx: Communication and Collaboration
Feature rich: Unified voice/fax messaging, Presence-integration, IM integration, Video-capable
Integrates easily with your environments (including Exchange 365, Google Mail) for calendar and Unified Messaging
Works with existing applications ( , Google Apps, SalesForce) for one-click collaboration

5. Esna Officelinx: Next-Generation Messaging Solution
Voice Messaging
Unified Messaging
Contextual Messaging
Better voice messaging
Send/Receive voic s via TUI
Distribution lists
Multi-lingual
Web-portal
Self-service password reset
Unified Messaging in environments, including cloud (Office 365 and Gmail)
Visual voic via web or thick client
Sophisticated caller menus
Extensive notification options
Advanced system-level capabilities
Any media (voice, fax, video)
Preservation of user experience
Calendar/Presence awareness
Active/Active Redundancy and resiliency
Virtualization
Flexible access from integrated and next-generation clients

6. Architecture Diagrams
Physical and Virtual Servers
Avaya - Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy

7. Esna Officelinx Architecture Notes
Voice Server(s) [Up to 20 per instance]
Provides integration to switch; stores greetings, messages, distribution lists, etc.
Consolidated Database/File Server
One per system in multi-server configurations, delivering redundancy of Voice Servers
Key considerations (Subscriber scale and resiliency requirements)
OS/Virtual environments
Windows 2008 (32-bit), 2008R2 (64-bit), 2012 or 2012 R2 (Standard Edition)
VMware vSphere 4.x, 5.0, or 5.1; Microsoft HyperV 2012
Disk/Storage recommendations
RAID 10: Two hard-disk drives, mirrored, spanned to two other drives, mirrored
10K rpm or 15K rpm

8. Physical (Customer-Provided) Server Scenario
Salesforce Open CTI
IMAP/Exchange Web Services - Google Calendar API, Contact API + Google API
Officelinx
(Physical Server)
IMAP/Exchange Web Services - Google API (Calendar + Contact)
Esna Client Web Services
IMAP
Calendar/Contact API
SIP (VoIP)
iLink Pro (Browser, Desktop or Mobile)
CTI
MS Exchange/
On-premise platform
Desktop Phone Voice/Video
PBX(s)
(Single or Multiple)
User
Mobile Voice
Avaya - Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy

9. Virtual Server Scenario
Officelinx Virtual Server
VMware vSphere or Microsoft Hyper-V 2012 Environment
Salesforce Open CTI
IMAP/Exchange Web Services - Google Calendar API, Contact API + Google API
IMAP/Exchange Web Services - Google API (Calendar + Contact)
Esna Client Web Services
IMAP
Calendar/Contact API
Same as customer-provided physical, but now in their ‘virtual’ environments: VMware vSphere or Microsoft HyperV 2012
SIP (VoIP)
iLink Pro (Browser, Desktop or Mobile)
CTI
MS Exchange/
On-premise platform
Desktop Phone Voice/Video
PBX(s)
(Single or Multiple)
User
Mobile Voice
Avaya - Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy

10. Officelinx Multi-Instance Diagrams
High Availability and Geo-Redundancy
Avaya - Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy

11. Redundancy - Physical Server(s)
Supports up to 20 instances, which each requiring its own set of servers
Salesforce Open CTI
IMAP/Exchange Web Services - Google Calendar API, Contact API + Google API
Double-take Administrative Computer
Officelinx Application Software
(Master - Physical Server)
IMAP/Exchange Web Services - Google API (Calendar + Contact)
Esna Client Web Services
Double-take Backup Image of Master Server
SIP (VoIP)
CTI
IMAP
Calendar/Contact API
iLink Pro (Browser, Desktop or Mobile)
Desktop Phone Voice/Video
User
MS Exchange/
On-premise platform
Mobile Voice
PBX(s)
(Single or Multiple)
Avaya - Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy

12. Redundancy - Virtual Server(s)
Supports up to 20 instances, which each requiring its own set of servers
Salesforce Open CTI
IMAP/Exchange Web Services - Google Calendar API, Contact API + Google API
Double-take Administrative Computer
IMAP/Exchange Web Services - Google API (Calendar + Contact)
Esna Client Web Services
Officelinx Application Software
(Master - Virtual Environment)
Double-take Backup Image of Master Server
Same as customer-provided physical, but now in their ‘virtual’ environments: VMware vSphere or Microsoft HyperV 2012
SIP (VoIP)
CTI
IMAP
Calendar/Contact API
iLink Pro (Browser, Desktop or Mobile)
Desktop Phone Voice/Video
User
MS Exchange/
On-premise platform
Mobile Voice
PBX(s)
(Single or Multiple)
Avaya - Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy

13. High Availability via Double-Take® DR (Disaster Recovery)
Replicates the ‘Consolidated’ server to a secondary ‘backup’ server
Consolidated server and the Double-Take ® backup server must be using the same operating system with identical hardware
Servers must meet minimum requirements needed to run Officelinx
Eliminates any single point of failure
Can be applied to an existing installation, or to a new installation
Double-Take ® client application runs on auxiliary computer, anywhere on same network, and controls behavior of servers
Requirements
Operating System
Windows Server 2012 (64-bit)
Network Cards
2 NICs are required in both the Officelinx server and backup server
Avaya - Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy

14. High Availability Example #1
SIP
Secondary SIP ports
SIP Trunks/
Extension
SIP
Real-time Sync
Secondary SIP ports
Officelinx
Consolidated Server
Distribute calls over multiple voice servers
Scale up to 2,000 ports
SIP pooling allows calls to occur on any port for maximum port utilization
SIP
Primary Server 100 SIP ports
Avaya - Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy

15. High Availability Example #2: Multiple, Different PBXs
T1/SMDI
SIP
SIP
SIP
WAN
Primary Server 100 SIP ports
T1-SIP Gateway
Site 1
SIP
Real-time Sync
Secondary SIP ports
Site 2
Officelinx Consolidated Server
T1/SMDI
SIP
SIP
Secondary SIP ports
Site 3
T1-SIP Gateway
SIP
Site 4
Disaster Recovery Site
DR Site - Secondary SIP ports
Avaya - Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy

16. High Availability with Multiple PBXs
T1/SMDI
SIP
Officelinx Distributed Architecture
PBX 1
T1-SIP Gateway
SIP
Secondary SIP ports
SIP
PBX 2
SIP
Real-time Sync
Officelinx Consolidated Server
Secondary SIP ports
T1/SMDI
SIP
SIP
T1-SIP Gateway
PBX 3
Primary Server 100 SIP ports
SIP
PBX 4
Avaya - Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy

17. Officelinx Real-Life Scenario
‘Power Company’ Customer Example
Avaya - Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy

18. ‘Power Company’ WAN Officelinx Voicemail System Design VMware Servers
Microsoft Exchange
Officelinx IMAP TSE
Officelinx Consolidated Server
Gigabit Ethernet
Gigabit Ethernet
Each Officelinx server handles 100 SIP connections
Officelinx
Server 3
Officelinx
Server 5
Officelinx
Server 2
Officelinx
Server 4
Officelinx
Server 6
Officelinx
Server 1
‘Power Company’ WAN
SIP
SIP
TIMG
TIMG
PIMG-D
PIMG-D
PIMG-D
E&M 400SF
Asterisk
Cisco Call
Manager (x2)
Intecom (x1)
Avaya (x3)
Rolm (x45)
Omni (x21)
Avaya - Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy

19. Integration/Resiliency Summary
Switch agnostic design supporting TDM and IP-based switches concurrently
Integration to over 250 systems
SIP (No Session Manager required)
T1/E1
In-Band (DTMF, Dual-Tone Multi-Frequency)
Out-of-Band (SMDI, Simple Messaging Desk Interface)
Dialogic Media Gateways for TDM systems (with a plethora of integration notes)
Supports mix of physical and virtual environments concurrently
Distributed architecture ensures true ‘Active/Active’ resiliency between nodes
High Availability option for a ‘No Single Point Of Failure’ architecture

20. Integration Compatibility
SIP Support
CTI Support
All prior to Officelinx 8.X require SIP direct and media gateways (Aastra, Iwatsu, Toshiba, etc.)
Asterisk
Avaya IP Office Server Edition 9.1
Avaya Session Manager (SM)
Avaya SIP Enablement Services (SES)
Avaya IP Office , 7.0, 8.0
Broadsoft Broadworks Release 17
Cisco Unified Communication Manager 8.x, 9.x
Mitel MCD 4.2
Nortel BCM R6
Nortel CS1000 (v7.5, NRS and SM)
Nortel CS2100
ShoreTel ShoreGear platform 11.1
Siemens OpenScape Voice
Avaya CM 5.2, 6.1 (AES TSAPI)
Avaya IP Office , 7.0, 8.0 (TAPI)
Avaya IP Office Server Edition 9.1(TAPI)
Cisco Unified Communication Manager 8.x, 9.0 (TAPI)
Iwatsu ECS
Toshiba Strata CIX (CSTA)

21. Scalability Summary
Up to 100 voice channels per Officelinx voice node (server)
1-16 Fax Channels or 2-60 ports per Officelinx voice node (via Dialogic SR140)
64 channels of TTS/ASR per server (optional add-on) - extra license
Up to 20 voice servers can be deployed per solution (or up to 2,000 SIP ports)
Each solution supports up to 20K UM or 60K VM subscribers

22. Security Summary
SIP/CTI connectivity performed over secure network connections
Server side OAuth 2.0 authentication to Google Apps
Encrypted session ports are supported when initializing synchronization sessions with Microsoft Exchange servers
Synchronization via secure IMAP or encrypted/authorized WebLinks (HTTPS with application authentication)
Built-in password security
Web services can be secured over HTTPS connections
Voic and faxes can be configured to send an HTTP (or HTTPS) link to the message instead of file attachments
Encrypted message store options using Windows file access security prevent unauthorized access
Network security considerations can be applied (i.e. firewalls)
JITC (Department of Defense) certification in 10.5 (forecast Aug-2016)

23. Licensing and Packaging
Choice of feature/value-set on per-user basis
Messaging, Collaboration, or Messaging+Collaboration
Choice of Subscription (OpEx) or Perpetual (CapEx)
Choice of resiliency
High Availability default inclusion on systems exceeding 400 subscribers
Avaya Solution Design roadmap:
Subscription licenses:
ASD/SaaS Configurator – target Mar-2016
Perpetual licenses:
ASD/Messaging configurator – target (TBD)
Available today via “EASE” tool

24. What’s Included with Officelinx Voicemail and Unified Messaging
Officelinx Unified Messaging
Online web based password reset
Multiple telephone user interfaces (TUI)
Multi-tenant or multi-attendant interface
99 personal greetings, schedule enabled
Location based routing
Calls and availability can follow enterprise calendar (Exchange or Google)
Multi-lingual interface
Unlimited auto-attendant trees
Multiple recordings and greetings per language
Read, unread and saved message sorting
Urgent messages
Private message designation
Message notification
Multiple message waiting indicator
Group and distribution list messaging
Automatic message forwarding
SMS message notification
SMTP message notification
Future delivery messages
Fast forward, pause and rewind
Call back to sender
Undelete message
Record conversations
Multimedia and multi-destination distribution lists
Fax tone detection
Call screening
Call queuing (basic)
Default language selection by user
Default language selection by caller
Shared extension support
Multiple time zone support
Custom display name format
Bi-directional message synchronization between the PBX and applications (Exchange/Office 365, Lotus Notes, GroupWise, Zimbra, Google)
Voic retrieved from or smartphone extinguishes the Message Waiting Indicator (MWI) on the desk phone
Voic delivered as MP3 audio file
Visual voic
SMTP message forward with smart links
Resolve messages to contacts and identify callers by name (Exchange and Google)
Share and socialize voice messages
Call history integration with (requires CTI enabled on PBX)
Inbound fax

25. Messaging & Collaboration
Package Comparison
Messaging
Collaboration
Messaging & Collaboration
Google Apps
Presence ✓
Instant Messaging
Click-to-Call
Voice Communication
Geo-Location Sharing
Screen Pops/Call Logging
Call control
Unified Messaging with Voic
Voic
Auto-attendant
IVR trees
Unified messaging
Messaging Synchronization (MWI)
Call history
Voic to contact resolution
Contact Card integration
Fax
Receive fax into inbox
E-Fax (Outbound)
Optional

26. Package Comparison (Cont’d)
Messaging
Collaboration
Messaging & Collaboration
Google Apps
Application Integration ✓
Salesforce CRM
WebEx
Avaya Scopia
Microsoft Office 365
Zimbra
IBM Notes
Novell GroupWise
Custom Portals
Clients
Web Portal
iLink Pro Web
iLink Pro Mobile
iLink Pro Desktop
Administration and Deployment
Web admin
Reports
High Availability

27. Package Comparison (Cont’d)
Messaging
Collaboration
Messaging & Collaboration
Google Apps
Add-On Applications
WebEx Meeting Scheduling ✓
Scopia Meeting Scheduling
Audio conferencing
Optional
IVR connector
Voice biometrics
Speech-to-Text (Transcription)
Text-to-Speech
Automatic Speech recognition

28. Administration Web-based Simplicity
Avaya - Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy

29. Web Portal Single-URL simplicity
Access to Administration, Reporting, Password Reset, and other key functions

30. System Administration
Web-based for ‘anywhere’ accessibility
Easy navigation to Users, Companies, Servers, Protocols, System Health and other settings
‘Hardened’ password capable
Avaya Aura® System Manager integration for “one-interface” experience (coming 10.5, May ‘16)

31. Feature Groups (or Class of Service)
Quick/Easy way to configure ‘alike’ parameters or options
Storage
Notification
Transfer
Mailbox
Message
Synchronization
DID
Speech

32. Reporting Numerous tunable reports Customizable templates
User Activity
Call Activity
Mailbox Administration
Locked Mailboxes
Mailboxes w/ Unread messages
Sites
Port utilization
…and more
Customizable templates
Download as CSV

33. Software Downloads One-click location for latest versions:
iLink client
Java software (used within web-portal for visual voic and greetings)

34. Self-Service Password Reset
Fully “self-service” enablement
Hosted from Officelinx server
Corporate authentication
Reset options for both:
Voic (mailbox)
UC Application (web UI)
‘Human Interface’ protected

35. User Experience Browser, Email, TUI
Avaya - Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy

36. Single Sign-On Administrator controllable options
Simplifies logon experience
Secure operation
‘Hardened’ password capable
User name or Mailbox number

37. Introductory Tutorial for Subscriber Setup
User configuration for:
Time zone
Working hours
Mobile, Home, Office numbers
Call answering treatment:
Route to alternate number
Take a message
After-hours treatment

38. Web Portal - Home Page
Easy to use entry-point for key features

39. Web Portal - Visual Voicemail
Easily identify voice/fax, who called, when, length of message
One-click access to play/view messages on PC
Uses Sounds Applet plug-in
Streams audio to PC (No WAV files)
One-click action to reply, forward, delete, etc.

40. Web Portal - Greetings Default (Internal/External) Location-based
Personal, Busy, Unavailable
Location-based
In office, At Home, Temporary Location, Remote Office
Meeting
Away on Business
Vacation
Extended Absence
Mobile
Record from phone or from web-page
Play/Record, Volume, Speed controls within browser

41. Message Forwarding Configure forwarding options: Unlimited addresses
Automatic Deletion
Enable or Disable for each address
Send to specified destination ( )
Print to fax or server’s default printer
Forward type (Forward or Relay)
Message type: , Fax, Voice, or Missed Calls
Audio format: MP3, G.726, A-law; Mu-law; WAV PCM
Fax Format: TIFF or PDF
Delay timeframe: Hours/Minutes
Include attachment option

42. Notification Options
Filtering options for voice, fax, and test messages
All messages
Specific criteria
Paging options
Before transferring
After transferring

43. Speech Support Speech Auto Attendant Speech Access
Works with Exchange, Gmail, Notes, GroupWise
Contacts
Calendar
English, French and Spanish language support
Speech Verification
Access to user’s mailbox

44. Transcribed Voice Messages inside of Gmail
Receive transcribed voice messages in Gmail that are resolved to your contacts - when it’s opened, the message waiting indicator gets extinguished on your phone.

45. Send + Receive Fax Messages from Gmail
Send and receive fax messages from within Gmail with the ability to save and organize them on Google Drive.

46. Transcribed Voice Messages inside of Office 365
Receive transcribed voice messages in your Outlook Web App - when it’s opened the message waiting indicator gets extinguished on your phone.

47. Send + Receive Fax Messages
Send + receive fax messages from within the Outlook Web App.

48. IBM Notes/Smart Cloud Integration
Cloud hosted or on-premise support
Secure Message Synchronization
Secure Streaming
Transcription (Optional)

49. GroupWise Integration
Hosted or on-premise support
Secure Message Synchronization
Secure Streaming
Transcription (Optional)

50. Zimbra Integration Cloud hosted or on-premise support
Secure Message Synchronization
Secure Streaming
Transcription (Optional)

51. Route and Answer Calls Based on Google Calendar
Presence is automatically determined by Google Calendar events - in addition, your current availability will determine if calls come to you or go to voic .

52. Route and Answer Calls Based on Outlook Web App Calendar
Presence is automatically determined by your Outlook Calendar - in addition, your current availability will determine if calls come to you or go to voic .

53. See Everyone’s Presence in Your Organization
Ability to organize co-workers into custom groups and easily see their real-time presence and availability.

54. Integrated Dialer and Call Control Features
Dial extensions or phone numbers by entering the names of your contacts or their numbers, then handle calls with a full range of call control features.

55. Click-to-Call Across Any Web Page or Web App
iLink Pro is available anywhere in your browser; click-to-call numbers from any web page or web app.

56. Esna iLink Pro Clients iLink Pro Desktop iLink Pro Web Client (HTML5)
Desktop Call Controls
Click-to-call
Hold
Transfer
Retrieve caller from voic
Available for:
Windows and MAC OS environments
Mobile Application:
Blast Dial - Find me
‘Find me’ + ‘Follow me’
Fixed-to-mobile convergence - handoff
Presence aware routing - location based call control
Supports Android, iOS, Windows Phone, BlackBerry
Features:
Presence
Click-to-call
PBX-calling call setup
Mobile access to MP3 files
Message transcription

57. Caller ID is Matched to an Existing Salesforce Record
When you receive a call, the number is matched to a record in Salesforce and is displayed; the ability to control the call is presented and call/call notes are logged under the contact/lead’s activity history.

58. Telephone User Interface (TUI)
Configurable ‘system-wide’, ‘user group’, or ‘per-user’
Emulations offered:
ARIA (Octel and Modular Messaging)
Audix (Intuity Audix, IALX, IA770)
CallPilot (Meridian Mail and CallPilot)
Serenade
Customizable
And many more…

59. Migration from CallPilot
Avaya - Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy

60. CallPilot Migration to Esna Officelinx
Compatible with CallPilot 4.0, 5.0, and 5.1 systems
Data migrated includes:
Last name
First name
Mailbox number
Extension DNs (dialed-numbers; 1-8)
Message Waiting Indication (MWI) extensions
User-recorded greetings
Internal, External, Personal Verification, Temporary Absence (excludes expiry tag)
Personal distribution lists
Notifications
All mailbox messages and message state (read/unread) and flags (urgent, private, etc.)
As compared to CP>AAM migration, migration to OL:
Adds: MWI extensions and Internal greeting
Excludes: location name (suite), language, time-zone, mailbox class-of-service, operator revert DN, block incoming messages flag (on/off feature), hidden name in address book/name dialing flag (on/off feature), auto-login flag for extensions (on/off feature)

61. Case Studies
Avaya - Confidential & Proprietary. Use pursuant to your signed agreement or Avaya Policy

62. Customer Case Study The Solution
Selected Esna Officelinx because of its ability to work across multiple PBXs simultaneously while providing the same unified messaging services to all users
Esna Officelinx was the only solution that could integrate seamlessly with Google Apps regardless of the PBX
The Solution
Roche has 90,000 users on Google Apps
Needed to integrate multiple PBXs - Avaya, Cisco and legacy Nortel with Google Apps
Required massive scalability, high availability and geo- redundancy
The Challenge
Roll out to 40K+ users in the initial phase worldwide
Esna provides localized unified messaging services in 17 languages
The Result

63. Transition was seamless and transparent to end users
Customer Case Study
Selected Esna Officelinx to seamlessly connect Serena’s Avaya system to Google Apps and integrate across the wide array of mobile devices in use across the company’s global footprint
The Solution
Serena Software
It was good to know that, if we were to move again to another [ ] platform, we weren’t locked into a UC system that couldn’t integrate with other solutions. That concern just didn’t apply with Esna.
— Todd Stark, Senior Network Engineer
Needed a unified messaging solution that could support multiple PBX systems across 11 countries with High Availability and geo- redundancy
Unified messaging solution needed to integrate with Google Apps and later on Microsoft BPOS
The Challenge
Deployed robust solution to more than 800 users worldwide over one weekend
Unified messaging was kept intact when Serena migrated to Microsoft BPOS to Google Apps
Transition was seamless and transparent to end users
The Result

64. Esna Officelinx Roadmap
Avaya Solution Designer (Mar-2016)
ASD/SaaS configurator for subscription licenses
ASD/Messaging configurator for perpetual licenses
Coming soon to future ASD update
OL 10.5 (forecast May-2016)
CallPilot data migration utility
Security enhancements for government customers
Secure SIP (TLS/SRTP)
FIPS 140-2
IPv6
JITC certification (forecast for GA+8 weeks)
Avaya Aura® System Manager integration (with SMGR , Service Pack – August-2016)
OL 11.0 (forecast 4Q-2016/1Q-2017)
Contact Center Voice Services (CallPilot replacement)
GIVE IVR (Front-end and In-queue announcements)
ACCESS (play prompts, collect digits, play expected wait time)

65. Summary
Cloud and application integration (Office 365, Google, Salesforce)
Resiliency (live/live) without 3rd party servers
Higher scalability
Multi-tenancy capable
Concurrent, multiple-switch integration (DSE, T1/E1, SIP) without requiring Session Manager
Numerous and customizable TUIs
Embedded capabilities reducing server “footprint” as compared to AAM
Speech-to-text transcription (optional)
Speech messaging
Message networking (AMIS, VPIM)
Presence awareness/integration for call routing/greetings

66. Additional Product Information
documents.esna.com
Device Friendly Documents (HTML versions)
Esna Officelinx (PDF versions)
Client Applications Guide
Feature Descriptions Guide
Technical Operating Guidelines
Server Installation Guide
Server Configuration Guide
iLink Pro Installation and User Guide
enterprise.esna.com and callpilot.esna.com
Sales enablement materials, including videos

68. Avaya Aura® Messaging and Esna Officelinx Comparison
Scalability-ports
Up to 300 ports
Up to 4 App server nodes per cluster
Up to 2,000 ports on H/A system
Up to 20 Voice nodes
Scalability-users
6,200 UM users single-server
30K UM local users per cluster
100K remote users
5,000 UM/20K VM users single-server
20K UM/60K VM users distributed server
Resiliency
Local caching at App server (when message store unavailable)
3rd party redundancy for message store
Geographic disbursement of servers
High Availability via Master/Slave and Consolidated DB/File server
Store Flexibility
Per-User Store Flexibility
Avaya or Exchange 2007/2010/2013
Storage at “Voice” nodes
Consolidated Database server replication
OS / Security
Linux OS
Lower TCO from security updates
Windows 7, 2008 (32-bit) 2008R2 (64-bit), 2012
Higher TCO for ongoing security updates
Virtualization
VMware ESXi 5.0, 5.1, and 5.5
VMware ESXi 6.0 (coming in AAM 7)
VMware vSphere 4.x, 5.0, and 5.1
Microsoft Hyper-V Server 2012
Localization
Extensive (22) and growing
Substantial (17) and growing
Connectivity
SIP (Avaya); Others via GW
Concurrent multi-switch integration via Session Manager
SIP; T1/E1, QSIG, SMDI via gateways
Concurrent multiple switch integration without Session Manager
Speech-to-Text
Optional via 3rd party
Optional, embedded ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓

69. Avaya Aura® Messaging and Esna Officelinx Comparison (Cont’d)
Multi-tenant No
Yes
Hospitality
Yes (PMSI integration)
Message access
TUI-Aria, Audix, CallPilot (mimic legacy)
Voice commands (English, French)
(toolbar, clientless)
Browser
TUI-Extensive and customizable
Voice commands; multi-lingual
(client)
integration
Exchange 2007, 2010, 2013
Lotus Notes (via IMAP)
Exchange 2003, 2007, 2010, 2013, 365
Google Mail
Zimbra
IBM Lotus Notes 6.5, 7.0, 8.0, 8.5
GroupWise 6.5/SP2, 7.0, 8.0
Migration from Legacy
Avaya ProServices - Octel 250/350
ProVision – Audix, CMM, Intuity, MM
CP>AAM migration utility
CP to Officelinx coming (May-2016)
Administration
Web based
System Manager integration
Control Manager integration
System Manager integration (Aug-2016)
Support Network
Extensive (Direct and Partner)
Substantial (Direct and Partner)
Licensing
Voice mail (Basic, $46)
Unified Messaging (Mainstream, $65)
Suites (Core and Power) with up-lift
Perpetual or Subscription
Voice mail (Messaging)
Unified Messaging (Collaboration or Collaboration+Messaging) ✓ ✓ ✓ ✓ ✓ ✓

70. CallPilot/Avaya Aura® Messaging Functionality Gap Analysis
Feature title
Feature title (cont’d)
Contact Center “Voice Services” integration
Express Messaging service
High Availability (single server/auto-failover)
Speech Messaging (integrated)
Geographic Redundancy (server pair/auto-failover)
Broadcast messaging (all users) with timed delivery and MWI on/off options
Voice Forms
One number voice/fax call screening
Self-Service User Password Change/Reset
Outbound fax broadcast and mail merge
Active Directory integration (for moves, adds, and changes)
Read-receipt synch on forwarded voice/fax messages to
Message Networking (integrated) (AMIS, Enterprise, VPIM)
Distribution list admin Search Criteria (Shared and Personal)
Auto-populate; Add via name/number; Nesting
Network Message Service
Hacker-Tracker monitor for user mailbox/application logging
Scalability of Single Server
Auto-Attendant left-pad
Comprehensive reporting with schedule and export options (PDF, DOC, XLS, etc.)
Flight Recorder system monitor and simplified trace capture by partners/support
Remote activation via phone
Desktop UM plug-in for Lotus Notes, GroupWise
Record Caller App Prompts via phone
Restricted client operations (Outlook, GroupWise, and Notes)
Extended Absence Greeting expiry via phone
Shared Telephone / Dorm Room auto-assignment
Multiple MWIs per mailbox (CP=8; AAM=1)
Bulk Auto-Add (integrated)

71. CallPilot/Esna Officelinx Functionality Gap Analysis
Feature title
Feature title (cont’d)
Contact Center “Voice Services” integration
Express Messaging service
High Availability (single server/auto-failover)
Speech Messaging (integrated)
Geographic Redundancy (server pair/auto-failover)
Broadcast messaging (all users) with timed delivery and MWI on/off options
Voice Forms
One number voice/fax call screening
Self-Service User Password Change/Reset
Outbound fax broadcast and mail merge
Active Directory integration (for moves, adds, and changes)
Read-receipt synch on forwarded voice/fax messages to
Message Networking (integrated) (AMIS, Enterprise, VPIM)
Distribution list admin Search Criteria (Shared and Personal)
Auto-populate; Add via name/number; Nesting
Network Message Service
Hacker-Tracker monitor for user mailbox/application logging
Scalability of Single Server
Auto-Attendant left-pad
Comprehensive reporting with schedule and export options (PDF, DOC, XLS, etc.)
Flight Recorder system monitor and simplified trace capture by partners/support
Remote activation via phone
Desktop UM plug-in for Lotus Notes, GroupWise
Record Caller App Prompts via phone
Restricted client operations (Outlook, GroupWise, and Notes)
Extended Absence Greeting expiry via phone
Shared Telephone / Dorm Room auto-assignment
Multiple MWIs per mailbox (CP=8; OL=X)
Bulk Auto-Add (integrated)
Coming late-2016
Mitigate w/ Architecture
Mitigate w/ Virtualization