1. CRM 1204 CREW RESOURCE MANAGEMENT
Presentation 8: Crew Personality
Presented by Mohd Amirul for AMC

2. Presented by Mohd Amirul for AMC
Learning Outcomes
At the end of this lecture, student should be able to:
Realize the importance of having good personality as flight crews.
Aware of the bad impacts of hazardous attitudes in flight operation and how to overcame them.
Presented by Mohd Amirul for AMC

3. Outline for the Presentation
Introduction
Personality
Definition of Personality
Importance of Crew Personality
Aircrew Personality
Attitude
Definition of Attitude
Hazardous Attitudes
Antidote to Hazardous Attitudes
COMMUNICATION
The ability to clearly and accurately send and acknowledge timely information, instructions, or commands, and provide useful feedback
Presented by Mohd Amirul for AMC

4. Personality Trait Test
Everyone cannot build a successful career in aviation. To see how
suited you are for these jobs, please rate yourself on a scale of 1
to 5 in following personality traits. 1 means minimum presence
and 5 means maximum presence of a trait in your personality.
Ability to handle crisis/tough situations with commonsense
Friendliness and kind nature towards unknown people
Physical stamina
Proportionate figure with good body language
Communication skills and voice quality
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5. Presented by Mohd Amirul for AMC
Cont.
Score Inference: : Aviation is not your calling! : You are good. Get in to get better and above: This is what you are made for. Take off!
Presented by Mohd Amirul for AMC

6. Presented by Mohd Amirul for AMC
Introduction
People differ from each other in fundamental ways, including their thoughts and feelings, their wants and beliefs, their words, their values, and their talents.
People are born with different personalities, and that these differences are central to nearly every aspect of their lives
Presented by Mohd Amirul for AMC

7. Definition of Personality
Personality is the combination of personal traits and characteristics of individual that are set at a very early age and extremely resistant to change.
Personality distinguishes one person from the other.
Personality also determine what a person will do in a given situation.
In short word, personality is your unique personal style.
In aviation, bad personality can be one of the many factors in the chain of events which lead to accident.
Presented by Mohd Amirul for AMC

8. Cont. According to American Psychiatric Association,1980
Personality is defined as “the characteristic way in which a person thinks, feels and behaves; the fix pattern of behavior that each person evolves, both consciously and unconsciously, as the style of life or way of being in adapting to the environment”
Presented by Mohd Amirul for AMC

9. Importance of Crew Personality
The aviation scenario encompasses many demanding and challenging situations in the air and/or the ground.
The personality of the aircrew is likely to have its own impact on tackling or approaching those demanding situations.
Hence, knowledge about the aircrew’s personality and its influence on flying performance has an important bearing on flight safety.
Presented by Mohd Amirul for AMC

10. Presented by Mohd Amirul for AMC
Aircrew Personality
Assertive
An assertive aircrew is not afraid to ask questions
Always has initiative to get things done.
Extrovert
Extrovert means an outgoing and socially confident person.
Highly Focus
People with high focus can dominate situations, they feel able to influence the world and control events.
Presented by Mohd Amirul for AMC

11. Presented by Mohd Amirul for AMC
Cont.
Highly Motivated
Highly motivated people can accomplish much more
Managers usually try to improve morale and motivation to maximize company performances.
Anxiety
Feeling of being anxious.
Moderate levels improve performance, high levels lead to more errors  
Presented by Mohd Amirul for AMC

12. Presented by Mohd Amirul for AMC
Attitude
Presented by Mohd Amirul for AMC

13. Definition of Attitude
Attitude is a personal motivational tendency to respond to persons, situations or events.
Attitude: a settled way of thinking or feeling.
Presented by Mohd Amirul for AMC

14. Hazardous Attitudes Anti-Authority - No one tells me what to do!
Impulsiveness - Do something quickly
Invulnerability - It won’t happen to me
Macho - I can do it!
Resignation - What’s the use
attitudeis foundi n peoplew ho do not like anyone
Antiauthority (don’t tell me!). This
tellingt hemw hat to do. In a senseth ey ares aying
no one can tell me what to do. They may be
resentfuol f havings omeontee ll them whatt o do
silly or unnecessaryH. oweveri,t is alwaysy our
or may regardru les,r egulationsa,n dp rocedureass
prerogativteo questiona uthorityif you feeli t is in
err0r.
b. Impulsivity (do something quickly!) is the
attitudeo f peoplew ho frequentlyfe el the needt o
do something-anything-immediaTtehlye.y d o not
stop to think about what they are abouto do, they
do not select he besta lternativea, ndt hey do the
first thing that comesto mind.
Many peoplefe el that accidenthsa ppento others,
c. InvulnerabilQy (it won’t happen to me).
but nevert o them. They know accidentsc an
happen, and they know that anyone can be affected.
They never really feel or believe that they
way arem orel ikely to takec hancesa ndi ncrease
will be personalliyn volved.P ilotsw ho think this
risk.
d. Macho (I can do it). pilots who artz
always trying to prove that they are better than
anyonee lse are thinkingI can do it - I’ll show
them. Pilots with this type of attitude will try to
prove themselvesb y taking risks in order to
impresso thers.W hilet his patternis thought o be
a malec haracteristicw,o mena ree quallys uscep
e. Resignation (what’s the use?). Pilots
tible.
who think what’s the use? do not see themselves
asb einga blet o makea greatd ealo f differencein
whath appentso them. Whent hingsg o well, the
go badly,t he pilot may feelt hat someonies 6ut to
pilot is apt to think that’sg oodl-u ck. Whent hings
get me, or attribute it to bad luck. The pilot will
leave the action to others, for better or worse.
Sometimess, uchp ilots will even go along with
14. ANTIDOTES FOR HAZARDOUS ATTITUDES.
unreasonabrleeq uestjsu st to be a “niceg uy.”
a. Hazatious attitudes which contribute to
poorp ilotj udgmenct anb ee ffectivelyc ounteracted
by redirectintgh ath azardouast titudes o that appropriate
houghtsis the first stepi n neutralizingth em
actionc anb e taken. Recognitiono f hazardoust
in the ADM process.T his chapteris designedto
familiarizeth e pilot with a meanso f counteracting
hazardousa ttitudesw ith an appropriatea ntidote
thought.
b. When a pilot recognizes a thought as
hazardousth, e pilot shouldl abel that thoughta s
hazardousth, enc orrectt hat thoughtb y statingt he
correspondinagn tidote.A ntidotess houldb em emorizedf
theya utomaticallcyo met o mind whenn eeded
or eacho f the hazardouast titudess o that
Presented by Mohd Amirul for AMC

15. Presented by Mohd Amirul for AMC
Hazardous Attitudes
Anti-Authority - No one tells me what to do!
Found in people who do not like anyone telling them what to do.
Impulsiveness - Do something quickly
Found in people who frequently feel the need to do something immediately.
Do not stop to think about what to do, do not choose the best alternative.
attitudeis foundi n peoplew ho do not like anyone
Antiauthority (don’t tell me!). This
tellingt hemw hat to do. In a senseth ey ares aying
no one can tell me what to do. They may be
resentfuol f havings omeontee ll them whatt o do
silly or unnecessaryH. oweveri,t is alwaysy our
or may regardru les,r egulationsa,n dp rocedureass
prerogativteo questiona uthorityif you feeli t is in
err0r.
b. Impulsivity (do something quickly!) is the
attitudeo f peoplew ho frequentlyfe el the needt o
do something-anything-immediaTtehlye.y d o not
stop to think about what they are abouto do, they
do not select he besta lternativea, ndt hey do the
first thing that comesto mind.
Many peoplefe el that accidenthsa ppento others,
c. InvulnerabilQy (it won’t happen to me).
but nevert o them. They know accidentsc an
happen, and they know that anyone can be affected.
They never really feel or believe that they
way arem orel ikely to takec hancesa ndi ncrease
will be personalliyn volved.P ilotsw ho think this
risk.
d. Macho (I can do it). pilots who artz
always trying to prove that they are better than
anyonee lse are thinkingI can do it - I’ll show
them. Pilots with this type of attitude will try to
prove themselvesb y taking risks in order to
impresso thers.W hilet his patternis thought o be
a malec haracteristicw,o mena ree quallys uscep
e. Resignation (what’s the use?). Pilots
tible.
who think what’s the use? do not see themselves
asb einga blet o makea greatd ealo f differencein
whath appentso them. Whent hingsg o well, the
go badly,t he pilot may feelt hat someonies 6ut to
pilot is apt to think that’sg oodl-u ck. Whent hings
get me, or attribute it to bad luck. The pilot will
leave the action to others, for better or worse.
Sometimess, uchp ilots will even go along with
14. ANTIDOTES FOR HAZARDOUS ATTITUDES.
unreasonabrleeq uestjsu st to be a “niceg uy.”
a. Hazatious attitudes which contribute to
poorp ilotj udgmenct anb ee ffectivelyc ounteracted
by redirectintgh ath azardouast titudes o that appropriate
houghtsis the first stepi n neutralizingth em
actionc anb e taken. Recognitiono f hazardoust
in the ADM process.T his chapteris designedto
familiarizeth e pilot with a meanso f counteracting
hazardousa ttitudesw ith an appropriatea ntidote
thought.
b. When a pilot recognizes a thought as
hazardousth, e pilot shouldl abel that thoughta s
hazardousth, enc orrectt hat thoughtb y statingt he
correspondinagn tidote.A ntidotess houldb em emorizedf
theya utomaticallcyo met o mind whenn eeded
or eacho f the hazardouast titudess o that
Presented by Mohd Amirul for AMC

16. Presented by Mohd Amirul for AMC
Hazardous Attitudes
Invulnerability - It won’t happen to me
Found in people that feel accidents happen to others, but never to them.
Never really feel that they will be involved.
Aircrew who think this way a more likely to take chances and increase risk.
Macho - I can do it!
Always trying to prove that they are better than anyone else.
Also like to take risks in order to impress others.
Presented by Mohd Amirul for AMC

17. Presented by Mohd Amirul for AMC
Hazardous Attitudes
Resignation - What’s the use
Found in people that do not see themselves able to make a great deal of difference in what happens to the situation.
When things go well, they consider as good-luck.
When things go-bad, they consider as bad-luck.
Also they will leave the action to others, for better or worse.
Presented by Mohd Amirul for AMC

18. Antidote to Hazardous attitude
Presented by Mohd Amirul for AMC

19. Presented by Mohd Amirul for AMC
Conclusion
Hazardous attitude might lead to bad or impulsive decisions. We all should objectively assess our own characters and recognize the situations where these hazardous attitudes occur in our own personalities.
Presented by Mohd Amirul for AMC

20. Presented by Mohd Amirul for AMC
Key Points
Definition of Personality
Importance of Crew Personality
Aircrew Personality
Definition of Attitude
Hazardous Attitude
Antidote to Hazardous Attitude
Presented by Mohd Amirul for AMC

21. End of Presentation #8 Q/A session
Presented by Mohd Amirul for AMC