2. Step 1 - Defining the Problem  Identify and clearly state what the problem is and what can be done to solve the problem.  Determine which problems are the most important to solve at a given time.

3. Step 2 - Obtaining Data  Collect and examine information related to the problem being studied.  Primary data may be used; or  Secondary data may be used.

4.  Secondary data may be obtained by a number of agencies.  Primary data may be obtained by: ◦ the survey method ◦ the observation method ◦ the experimental method

5. Step 3 - Analyzing the Data  Compiling, analyzing, and interpreting the results of primary and secondary data.  The results of each question should be clearly read and interpreted.

6. Step 4 - Recommending Solutions to the Problem.  Solutions are usually presented in a well-written report.  Recommendations must be clear and supported by the research data.

7.  Step 5 - Applying the Results