1. Vangel Ajanovski Institute of Informaticsajan@ii.edu.mk Faculty of Natural Sciences and Mathematics Saints Cyril and Methodius University Skopje, Macedonia

2. Organization of resources

3. Current situation Organizational structure  Head of computing centre  1 system administrator Responsibilities  Network in 2 buildings (1km apart)  120 computers in labs for students, many laptops  50 workstations for staff, many laptops  20 servers  All services The sitiation is not going to change

4. What we use Self-built agent for monitoring labs  Computer activity monitoring  Screen viewing MRTG for monitoring network activity  Links between buildings, labs and servers ICmyNet.Flow (with help from our colleages) Munin

5. What we need An integrated tool to monitor everything  People, computing and network  All at the same time Usual problems we have  Frequent power outage  Some link is down or is congested  Clients do not receive DHCP response  People always report this as we don't have internet or we can't send email

6. Ideal ? tool Both administrative and general user interface  End users should be able to see what is going on and if something is broken Administrator should not get into position to be surprised if something is not working  Automated ticketing of incidents  Instant sms reporting of critical incidents  Recognition of repeating incidents and automatic offer of accepted solution  Notification about fixes to critical incidents

7. Ideal ? tool... Again imagine the single system/network admin  Rushing arround and between buildings helping users When he is away or he is back in office, what is critical?  Intelligent incident reporting  Overview level operational dashboard(s)  Reports on which incidents were not solved  Reporting and monitoring of consequences Not reasons!