1. Information Technology & Management Lecture #21

2. MIS & IT Management Information Systems Information Technology

3. MIS & IT Deliver the right information to the right people at the right time.

4. Sheer Quantity of Information Small chain of stores Revenues of $15 million / year ~300 employees >1 million items of information

5. Tip of the Iceberg The CHANGES in information is the real problem

6. Mrs. Fields’ Cookies

7. Software programs help store managers with scheduling and administrative tasks – what time certain types of cookies should be baked.

8. Mrs. Fields’ Cookies When to bake each batch Size of batch to bake

9. Mrs. Fields’ Cookies Program on store’s computers asks a set of questions each day. Past sales data is analyzed and detailed An hour by hour sales goal schedule is created for that day.

10. Mrs. Fields’ Cookies Store manager enters hourly data on sales.

11. Mrs. Fields’ Cookies Minimizes stock outs Always have warm (aromatic!) cookies on hand