1. Workshop - setting up the system - SO SR Mária Dologová, SO SR Strategic Management Seminar, Split, November 23, 2007

2. SO SR Problem statement improve the value of your NSI focusing on knowledge products You intend to improve the value of your NSI through enhancing the statistical product portfolio – by focusing on knowledge products (i.e. value-added products). How can you realise this intention (using process approach)? (What impact will this intention have on the processes (on the QMS) of your NSI? Is the process approach advantageous? If yes / not - why?)

3. SO SR Procedure 1. Briefly identify processes in your NSI 2. Among them identify processes that add value to your stakeholders (for simplicity reasons – to your main stakeholder – user / customer) Value-adding processes Supporting managerial processes Supporting resource processes

4. SO SR managerial 3. Identify links to supporting managerial processes Strategic management Tactical management... set up processes (system) Operational management Will you have to alter your strateg. objectives? What is the corresponding measurement, target, controlling mechanism? (link to the NSI value), How can you check your achievements with your customers? Will you have to modify your existing value-adding process? Other processes? Will you have to introduce a new process?.. KM? What, who, when, with what targets will do it? What controlling mechanism can be set up on the operational level?.. linked with the controlling on the strategic level?

5. SO SR resource 4. Identify links to supporting resource processes Managing HR Managing ICT Infrastructure, work environment Will it influence the system of personal work (recruitment, selection; developing/learning; involving/empowering; motivation)? What culture will have to be encouraged?... K sharing culture? Will it influence the ICT in NSI? ICT for = production of K products – hw, sw – visualisation = for communication/sharing of K (in time & space) Will it influence the set up of work environment? (premises, discussions “at water cooler” – sharing knowledge)

6. SO SR 4. cont´d Financial management Need for introducing a new management? Will it influence the financial management? Allocation of resources Managing knowledge KM process: set up the KM process according to the needs: acquisition, organisation, development, use, re-use of K Ensuring access to information on external environment needed for analytical work

7. SO SR 5. Conclusion ?

8. SO SR Thank you for your attention

9. SO SR Communication with customer; definition of way of obtaining data Preparation & realisation of stat. survey. & data processing Creation of prod. & publ. DB & other working DB Creation of product & dissemination Strategic -, tactical -, operational mgnt Customer & his requirements Customer & his satisfaction Value-adding process Managerial processes Info sources mgnt HRM ICT-M M-Infrastr. FM Resource processes..6..5..4..3 *) number of subprocesses SO SR example