1. Presenter: Devika Sammy 15 th May 2016 Identifying Types of Conflict

3. At the end of the presentation, participants will be able to: 1. List the four (4) different types of conflicts outlined in the course material 2. Explain in your own words how interpersonal conflict differs from other types of conflict using at least two (2) differences. 3. Identify interpersonal conflict amongst various scenarios provided, while working in groups of two (2).

4.  Conflict is a struggle between or among parties who hold a perception that their goals are incompatible.  Key words:  Perceptions  Goals are incompatible:

5. 1. Interpersonal Conflict 2. Intrapersonal Conflict 3. Intergroup Conflict 4. Intragroup Conflict

6.  Interpersonal- between two persons  Intrapersonal- within oneself  Intergroup- between teams  Intragroup- amongst team members

7.  Inter between/ among  Intra within/ inside  Personal involve self  Group several people

8. 1. List the four (4) types of conflicts discussed.

9.  Conflict which occurs between two (2) individuals  Caused by differences in people (e.g. personality)  It is normal  Helps personal growth  Successful resolution makes relationships stronger

12. 1. Explain at least two (2) ways in which interpersonal conflict differs from the other types of conflict. 2. Working in groups of two(2) indicate if each of the following scenarios are interpersonal conflicts or not.