1. 2015 BQF ACHIEVEMENT AWARDS LEADERSHIP Karen Biggs & Bea Wheeler

2. PHOENIX LEADERSHIP CHALLENGE Who we are  Substance misuse Charity  Group Structure (2 mergers in last 3yrs)  Operate across England & Scotland  Largest provider of residential rehab  Only specialist substance misuse Housing Association Our Environment & Context Financial Pressure Sector facing significant cuts Price reduction Financial Pressure Sector facing significant cuts Price reduction Insecurity for staff Contracts retendered every 3yrs Huge TUPE levels 25% of staff employed through TUPE Insecurity for staff Contracts retendered every 3yrs Huge TUPE levels 25% of staff employed through TUPE £27m turnover £13m assets £6.5m Cash reserves Significant Change Restructures to absorb cuts Contracts in and out Mergers Significant Change Restructures to absorb cuts Contracts in and out Mergers

3. *DEFINITION OF VALUES-BASED LEADERSHIP MOTIVATING EMPLOYEES BY CONNECTING ORGANISATIONAL GOALS TO EMPLOYEES’ PERSONAL VALUES .. Values-based leaders communicate organisational values that tell members how to behave in order to fulfil the organisation’s mission. They talk about these values in a way that connects with employees’ personal values, so that employees come to identify strongly with both the organisation and its mission. Such leaders focus on core values - the enduring guiding principles that capture the organisation’s strengths and character. Because the core values represent the soul of the organisation, they are likely to remain steadfast in the face of changing market trends and fads. *Definition taken from the ft.com/lexicon

4. OUR APPROACH In order for employees to believe in the sincerity and depth of the organisation’s values, the leadership team must lead by example and communicate the values on an ongoing basis to the entire workforce. The values’ effectiveness lies in how well they are embodied by the organisation as a whole  Devolved leadership across the Group  Leadership training, recruitment and selection, appraisal and development  Role modelling of values and beliefs  Partnership approach  Growth  Visits to services  Blog and Twitter  Formal and informal recognition processes  Managing TUPE processes in and out  Demonstrate we can learn from experiences – The change in external environment has required a change of approach

5. We are passionate about recovery Our relentless optimism and energy for overcoming dependency motivates those we help to realise their own recovery. Families, friends and carers need hope, care and guidance just as much as their loved ones. Our Purpose Phoenix Futures is dedicated to helping individuals, families and communities recover from drug and alcohol problems We believe in being the best That is why we constantly strive to learn and innovate, to challenge ourselves, to adapt and to work together with others who can bring valuable expertise. Striving to be the best doesn’t mean wanting to be the biggest, it means giving the very best of ourselves to achieve our purpose We value our history and use it to inform our future We believe you can only really know who you are if you understand and respect where you have come from. We have learnt much as an organisation over the last 40 years and use that wealth of knowledge to create a bright and brilliant new future for those in need of hope today. Our Values and Beliefs NEW GUIDING PRINCIPLES

6. EMPLOYEE ENGAGEMENT Establishing the Guiding Principles Achieving ownership

7. IMPACT £6.5m 2015 We have got better at what we do We have helped more people £5.5m 2013 20,000 2013 27,000 2014 Cash Reserves Increased financial strength in challenging economic environment More people achieve recovery through our rehabs 2013 2014 71% 78%

8. Maintained our innovative approach and our history of 1 st ’s Maintained our innovative approach and our history of 1 st ’s IMPACT 1983199420052015 1 st supported housing service for people in recovery 1st Therapeutic Community in a prison for people with drug problems 1 st Programme to use the natural environment as a therapeutic tool to aid recovery 1st Women only rehab for complex and multiple needs 1 st Rehab to have kennels

9. CULTURE OF LEADERSHIP? ‘’Phoenix Futures provided an impressive range of interventions. A case management team assessed and prioritised prisoners, and an interventions team delivered prompt group or one-to-one sessions, according to need. At the time of the inspection, 506 prisoners were actively engaging with the service. The designated stabilisation unit on F wing provided a safe environment. Interventions ranged from daily groups co-delivered with nurses on the stabilisation unit, to four-day group work packages and innovative creative writing, drama and movement workshops. Mutual aid was well developed and included an active group of peer supporters, Alcoholics Anonymous, Narcotics Anonymous, and self-management and recovery training (SMART) groups, as well as regular service user meetings and a newsletter.’’ HMIP Report - HMP Pentonville 2015

10. BEA’S LEADERSHIP JOURNEY I could grow… I was inspired…D I was able to be innovative… I was given opportunities… We were making an impact…