1. “Celebrating 22 Years in 2003” Rosemary Sinclair Managing Director Australian Telecommunications Users Group Telecoms The User Scorecard Australia

2. “Celebrating 22 Years in 2003” Competition Gains Carriers - 81 Total Revenue, share by carrier, % (ABN AMRO data) 19962003Forecast Telstra8660 Optus1116 Vodafone 1 5 AAPT 3 Other 216

3. “Celebrating 22 Years in 2003” Competition fixed voice - revenue share, % (ABN AMRO data) 19972003F Telstra 8267 Optus1213 AAPT 2 6 Primus 2 3 Other 211

4. “Celebrating 22 Years in 2003” Access Access line share of new entrants, % (OECD T2.2) 1997 2001 Australia0.41 7.0 NZ0.06 3.7 Canada 0.5 3.2 UK19.8 US1.0610.2

5. “Celebrating 22 Years in 2003” Prices Residential composite basket, August 2002 (OECD T6.10) USD PPP Australia 625 NZ 676 Japan 524 Korea 646 Canada 471 OECD 644 Best (Iceland) 336 Australia 13/30 HL

6. “Celebrating 22 Years in 2003” Prices Business composite basket, August 2002 (OECD T6.12) USD PPP Australia1408 NZ1488 Japan1295 Korea1556 Canada1011 OECD1441 Best (Iceland) 701 Australia 11/30 HL

7. “Celebrating 22 Years in 2003” Mobile market share - revenue % (ABN AMRO data) Sept 2001Sept 2002 Telstra5352 Optus2830 Vodafone1816 Hutchison 1 2

8. “Celebrating 22 Years in 2003” Prices Higher user Mobile, August 2002 (OECD T6.17) USD PPP Australia1080 NZ1449 Japan 696 Korea 758 Canada 644**best price Australia 13/30 HL

9. “Celebrating 22 Years in 2003” Internet market shares - subs,% (ABN AMRO data) Sept 2001Sept 2002 Telstra2531 Optus1111 Ozemail1013 TPG Internet 4 5 IPrimus 5 7 AOL 4 5 Others 4128

10. “Celebrating 22 Years in 2003” Prices for Internet access, 20 hours, Changes between 2001-2002, % USD PPP ( OECD T6.6) DayEvening Australia 17.6519.03 NZ-20.83-7.82 Japan -2.54-2.54 Korea -5.21-0.34 Canada 3.44 3.44 OECD -5.36 1.80

11. “Celebrating 22 Years in 2003” Prices for Internet access, 20 hours, September 2002 USD PPP ( OECD T6.6) Day Evening Australia36.1736.17 NZ33.1038.54 Japan35.1535.15 Korea18.2415.54** Canada31.3531.35 OECD44.0134.97

12. “Celebrating 22 Years in 2003” Broadband competition - market share, sub % (ABN AMRO data) 20022003F Telstra7264 Primus 811 Optus 610 AAPT 3 5 Request 2 5 Other 9 5

13. “Celebrating 22 Years in 2003” Access Broadband per 100 inhabitants, June 2002 (OECD T5.3) Australia 1.3 NZ 1.1 Japan 3.9 Korea19.1** Canada10.2 OECD 3.8 Australia 18/30 HL