1. THINK Family Leicester Operational Group 16 th January 2013

2. Background - National Government pledge to ‘turn around’ 120,000 troubled families by the end of this Parliament Need for greater co-ordination and targeted family intervention across services – Troubled Families Team established. Resources offered to local authorities to help develop new ways of working with families, which focus on lasting change – Troubled Families Co-ordinators Match fund / PBR scheme that aims to impact on troubled families and the way services are delivered to them DWP / ESF programme – employment related support

3. Background - Local Leicester is tasked with turning around lives of 1140* families by Mar 2015 TFC identified Partnership board & commitment established Local definition / criteria agreed Initial cohort of families identified Delivery model agreed Working Links – ESF provider

4. Governance Children’s Trust / Safer Leicester Partnership THINK Family Programme Board THINK Family Operational Board THINK Family Panel THINK Family Co-ordinator

5. Definition Troubled families’ are households who: Are involved in crime and anti-social behaviour Have children not in school Have an adult on out of work benefits Cause high costs to the public purse

6. Crime/anti-social behaviour Identify young people involved in crime and families involved in anti-social behaviour, defined as: Households with 1 or more under 18-year-old with a proven offence in the last 12 months AND/ OR Households where 1 or more member has an anti-social behaviour order, anti-social behaviour injunction, anti- social behaviour contract, or where the family has been subject to a housing-related anti-social behaviour intervention in the last 12 months

7. Education Identify households affected by truancy or exclusion from school, where a child: Has been subject to permanent exclusion; three or more fixed school exclusions across the last 3 consecutive terms; OR Is in a Pupil Referral Unit or alternative provision because they have previously been excluded; OR is not on a school roll; AND/OR A child has had 15% unauthorised absences or more from school across the last 3 consecutive terms.

8. Worklessness Families on Department for Work and Pensions out of work benefits (Employment and Support Allowance, Incapacity Benefit, Carer’s Allowance, Income Support and/or Jobseekers Allowance, Severe Disablement Allowance).

9. 2. CASE FILE PREPARED 3. WEEKLY ALLOCATIONS MEETING 4. LEAD AGENCY & KEYWORKER IDENTIFIED 5. NEIGBOURHOOD TEAM/S THINK Family Workers 6. OTHER SERVICES including MST, ESF, YOS, DV, Substance Misuse, Probation, Social Care, VCS…… 1a. LIVE REFERAL TO A SINGLE POINT OF CONTACT 1b. Families identified using DATA / LIST REFERAL PROCESS

10. Families may have complex needs/risks but if they don’t meet the strict criteria they cannot access the programme The current 627 list is the start not the end –live referrals are vital All partners encouraged to refer in Information Hubs will gather intelligence from Education, DWP, Police, YOS, Probation, Criminal Justice Drugs, Social Services Packages will contain- details of staff working with family members - details of the family’s problems

11. Weekly referral meeting- c.20 referrals Outcome might include MST, Think Family Worker, ESF Programme, CAF, YOS Once allocated referral packages go to the interventions The Hubs will provide regular updates to the interventions

12. 4. MANAGER & FAMILY KEYWORKER IS IDENTIFIED 7. INITIAL MEETING / CONTACT WITH THE FAMILY Multi-agency reward and/or sanction options 9. MULTI AGENCY TEAM AROUND THE FAMILY MEETING (TAF) 8. BEGIN WHOLE FAMILY ASSESSMENT 12. REVIEW & CLOSURE 11. FAMILY INTERVENTION WORK 10. ACTION PLAN IDENTIFY STRENGTHS, ISSUES & BARRIES RELEVANT TO TF CRITERI,SET SHORT TERM GOALS Behaviour contracts Toolbox / menu of interventions Workforce Development Quality Assurance INTERVENTION

13. Support will be given to services so they are able to adopt whole family working and perform keyworker / lead role – workforce planning linked to partnership plans Keyworker will use case file to identify services currently involved in family and identify ‘way in’ – not cold call Baseline / clear target for TF Begin whole family assessment with services/family – identify & prioritise initial goals/barriers/issues Team around family meeting with family & services relevant to the family to agree action in relation to goals

14. If family not engaged then proceed with team around the family to review engagement strategies – what has worked previously, what rewards and sanctions are appropriate Agree multi agency action plan – record on ONE System Work with family to meet goals / evidence based intervention – record on ONE system Agree review period with family and partners – reconvene TAF. Regularly to begin with 6 weekly thereafter. Review in neighbourhoods & citywide

15. Management information system used to track progress of families – Progress against targets RAG rated. Cases not making progress will be highlighted, managers asked to report reason for lack of progress Issues with progress can be raised through line management or if appropriate THINK Family panel

16. Over to you ANY QUESTIONS ??