1. IT Department Portada Information and Communication Technologies Service (STIC) University of Almeria Belén Giménez belen@ual.esbelen@ual.es Raúl Martínez raul@ual.esraul@ual.es

2. IT Department 2 Index Structure How we work: ITIL What we offer Services Current and Recent Projects What we have Servers Network Infrastructure Security Management Services Monitoring

3. IT Department 3 Structure (I)

4. IT Department 4 Structure (II) Systems and User Support Area –Servers –Operating Systems –Security Systems –Databases. –PC maintenance –Peripheral equipment purchases Teaching Support Area –Computer Labs –Free Access Computer Room –Audiovisual equipment Staff 14 people: 1 Head, 4 Section Chief, 9 Technicians) Staff 15 people: 1 Head, 1 Section Chief, 13 Technicians)

5. IT Department 5 Structure (III) Development Area –Software Applications –Institutional Website Networking Area –Communications (Data & Voice) Networks –Networking Services Staff 17 people: 1 Head, 5 Section Chief, 11 Technicians) Staff 7 people: 1 Head, 3 Section Chief, 3 Technicians)

6. IT Department How we work – ITIL (I) 6  ITIL (IT Infrastructure Library) is the most widely accepted and used best practice IT service management framework in the world.  It provide us a way to improve the quality and efficiency of our customer-focus service management.

7. IT Department How do we work - ITIL 7

8. IT Department How do we work - ITIL 8

9. IT Department How we work – ITIL (II) Evolution 9

10. IT Department How we work – ITIL (III) Improvement 10

11. IT Department How we work – ITIL (IV) 11 Software  OTRS: ticket management and Knowledge Database  Redmine: project planning and management  Alfresco: document repository

12. IT Department 12 Herramientas de apoyo

13. IT Department What we offer - Services  Administrative Management Support: Access to Management Software & Software development  e-Government  IT Consulting  Content Management System (CMS) & Institutional Website  Researching & Teaching support: Computer Labs, Software, Multimedia equipment  PC: Software Licenses Management, Repairing and Maintenance, Antivirus  Housing  Network connection: at University, at Home, Wi-Fi  e-Mail  File & Printer Servers  Telephony Services (analogical and IP) 13

14. IT Department  Improve WIFI network capabilities  Staff (PAS/PDI) Mail migration to the cloud (Google)  VIGIA Project (services and infrastructure monitoring)  Classrooms ICT equipment Renewal  Online Payments Development  e-Government Development  U Move development. Mobility Management Application  Institutional Web Redesign and Migration (CMS)  IT Service Continuity Management Implementation 14 What we offer – Current and recent Projects

15. IT Department Infrastructure & Equipment Central Servers  ≈ 150 Physical Servers  ≈ 20 Virtual Servers Computer Labs  19 Computer Labs (419 computers)  2 Open Access Computer Rooms (70 computers)  1 Virtual Open Access Lab (50 virtual connections) Network  29 Buildings connected to network  1 Remote Agricultural Research Center  ≈ 200 Network Devices  Wi-Fi in the whole Campus: ≈ 450 Access Points Telephony & Voice Network  1 Private Branch Exchange (PBX) Ibercom AASTRA MX-ONE (1300 extensions)  2 Telephony over IP (ToIP) Servers with Asterisk (280 extensions) 15

16. IT Department 16 Servers (I) Operating Systems  Linux Red Hat / CentOS  Windows Server 2003 / 2008 Manufacturers  HP Data Sheet  Intel/AMD processors  Blade architecture  Separate environments: Testing & Production/Preproduction  Clusters Virtual Servers  VMWare Backups  1 incremental copy daily  Full copy on weekends

17. IT Department 17 Servers (2010) Cluster Compaq ML530 2x PIII Xeon @800Mhz, 2GB RAM Sistema de almacenamiento HP EVA 3000 56x 300 GB discos FC 10K Librerías MSL5030 y MSL4080 4 drives, 60 slots Servidores de Gestión Universitaria IBM NetFinity 2x PII Xeon @266Mhz, 512MB RAM Compaq DS20 Alpha @800Mhz, 1GB RAM Servidores de Correo Electrónico y Servicios Web Cabina de almacenamiento Sun StorEdge 3510 5x 73GB discos FC 10K 10x Proliant BL 20p G2 2x PIII Xeon @3,06Ghz, 2- 8GB RAM 14x Proliant BL 20p G3 2x PIII Xeon @3,6Ghz, 2-8GB RAM Cluster HP Integrity rx4640 4x HP rx4660 Itanium 2 @1,6Ghz, 8GB RAM Cluster Sun Fire 280R – 2x Sun Fire V240 2x UltraSparcII @750Mhz, 2GB RAM 2x UltraSparcIII @1Ghz, 2GB RAM 2x UltraSparcIIIi @1,5Ghz, 2GB RAM DG Aviion 2300 2x PIII @300Mhz, 768MB RAM Compaq Proliant ML580 3x PIII Xeon @800Mhz, 2GB RAM Servidores de Biblioteca Compaq DS20 2x Alpha @800Mhz, 2GB RAM Servidores de Investigación y Docencia HP BL 460c 2x Xeon QuadCore, 8GB RAM 31x Proliant BL460c G1 2x Xeon QuadCore, 8GB RAM Cluster HP BL685c G1 4x AMD Opteron @2,6Ghz, 8GB RAM 2x Cluster HP BL685c G6 4x AMD Opteron @2,6Ghz, 16GB RAM

18. IT Department 18 Network Infrastructure (I) Network Infrastructure  Internet Connection: 10 Gbps  Backbone: 10 Gbps  Wireless Network: 802.11a/g/n/ac Manufacturers  CISCO  ENTERASYS/EXTREME NETWORKS Data Sheet  12, 24, 48 port switches  100m, 1Gb, 10Gb interfaces  Cupper or fiber 1Gb/10Gb links  Power over Ethernet (PoE)

19. IT Department 19

20. IT Department 20 Security (I) PERIMETRAL SECURITY  Firewall/IDS/Routers SWITCHES  Unified Security Access  Security Specific Configurations VLANs: NETWORK SEGMENTATION  Profile/VLAN/IP Network  Public and Private Addressing  DMZ SERVERS  IPTables

21. IT Department 21 OTHERS Enterasys S8 NOT MANAGED SERVERS Central192.168.148.0/24 192.168.149.0/24 192.168.150.0/24 Depart. ABD192.168.151.0/24 192.168.152.0/24 EPS192.168.153.0/24 Depart. C192.168.154.0/24 192.168.155.0/24 CAE192.168.157.0/24 CITEII192.168.158.0/24 192.168.159.0/24 192.168.160.0/24 CITEIV192.168.161.0/24 CIESOL192.168.162.0/24 Campo Practicas192.168.163.0/24 CC. Salud192.168.164.0/24 ServiciosTécnicos192.168.211.0/24 Química192.168.212.0/24 CITEIII192.168.118.0/24 192.168.119.0/24 Biblioteca192.168.120.0/24 Guardería192.168.15.0/24 Pabellón-Piscina192.168.25.0/24 WiFi Personal192.168.12.0/24 Firewal l

22. IT Department 22 Security (II) USERS  One Password  Strict Password Policy E-MAIL  Encrypted & Authenticated  Antivirus & Antispam Wi-Fi / VPN  Coded Communications  Profile Access COMPUTER LABS  MAC Assignment  Network Segments Isolation: Teacher Computer – Students Computers USERS COMPUTERS  Computer freezing (as request)  Antivirus

23. IT Department 23 Services & Infrastructure Monitoring (I) We realize monitoring tasks with network as well as with servers and services

24. IT Department 24 Services & Infrastructure Monitoring (II) VIGIA Project Integral Infrastructure & Services Monitoring System, based on Hyperic  Monitor network infrastructures, services y servers  Alert Management and Delivery System  Updated info about equipment use and performance

25. IT Department 25 Contraportada