2. 1 Dr. Ali Mistarihi Employee Training & Development

3. 2 The Forces Influencing WORK & LEARNING Employee Training & Development Globalization The Need for Leadership Increased Value Placed on Intangible Assets Focus on Link to Business Strategy Attracting & Retaining Talent Customer Service & quality Employees

4. 3 The Forces Influencing WORK & LEARNING Employee Training & Development Changing Demographics & Diversity of Work New Technology High Performance Models of Work Systems Economic Changes

5. 4 The Forces Influencing WORK & LEARNING Employee Training & Development Globalization  small / large orgs + info tech/ internet  outsourcing/ off-shoring / alliances  e-commerce / e-gvt  competition  cross-cultural trg  immigration issues

6. 5 The Forces Influencing WORK & LEARNING Employee Training & Development The Need for Leadership  to compete globally  leadership vs Mgt  skills related to:  communication  collaborative mgrs  internationalization  culturally oriented mgrs

7. 6 The Forces Influencing WORK & LEARNING Employee Training & Development Increased Value placed on Intangible Assets  for competitiveness  3 types of assets  financial  physical  intangible

8. 7 The Forces Influencing WORK & LEARNING Employee Training & Development Increased Value placed on Intangible Assets  Intangible assets are:  human capital (experiences, knowledge, energy..)  customer capital (external relationships, customer loyalty..)  social capital (internal relations, org culture, mgt philosophy, practices..)  intellectual capital (codified knowledge, patents, trade secrets, intellectual property..)

9. 8 The Forces Influencing WORK & LEARNING Employee Training & Development Increased Value placed on Intangible Assets  Ways to increase intangible assets are:  attracting & retaining knowledge workers  empowering employees  opportunities for change & creativity  learning orgs (life-long learning / applying knowledge)

10. 9 The Forces Influencing WORK & LEARNING Employee Training & Development Focus on Link to Business Strategy  to support org’s business goals (profitability / growth / market share / Quality)  to think across the org

11. 10 The Forces Influencing WORK & LEARNING Employee Training & Development Attracting & Retaining Talent  demand on certain skills  economy shifts – different skill requirements  increased need for:  cognitive skills  inter-personal skills  creators & problem solvers

12. 11 The Forces Influencing WORK & LEARNING Employee Training & Development Customer Service & Quality Employees  who judges org’s quality?  approaches to improve quality:  customer-driven excellence  total quality mgt (TQM) – an org’s-wide effort to contentiously improve: product people/work process /systems)  prevention of errors  all employees trained on quality

13. 12 The Forces Influencing WORK & LEARNING Employee Training & Development Customer Service & Quality Employees  ISO (International Org for Standardization)  Malcolm Bridge Award (pg. 19)  GE & reducing errors (from 35’000 to 6 / mil) using the 6-Sigma  ISO for training (ISO 10’015): ROI & ISD

14. 13 The Forces Influencing WORK & LEARNING Employee Training & Development Changing Demographics & Diversity of the Workplace  orgs face challenges: - size & composition of labour-force - cultural diversity - the aging labour-force - people with disabilities  employees have to accept working with others

15. 14 The Forces Influencing WORK & LEARNING Employee Training & Development New Technology  has changed the way work is done - e-commerce / e-gvt - the internet- reducing costs  has changed the way training is delivered - virtual class-rooms/ artificial intelligence/ virtual reality/ virtual sensations - blended learning approach - use of contingent workforce - change in skill requirement

16. 15 The Forces Influencing WORK & LEARNING Employee Training & Development High Performance Models of Work Systems  new tech re-design work  use of work-teams  use of cross-training  use of virtual teams (different in culture/ location/etc..  need for ‘soft skills’

17. 16 The Forces Influencing WORK & LEARNING Employee Training & Development Economic Changes  uncertain economic future  economic recession  impact on training is unclear

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19. 18 Question Time ? Thank You