1. Training & Development Process In the Airline Industry By:- Aswin Cristie Bhavna Bhaswati Deepika Agrawal Diya Mazumdar

2. AGENDA  Overview  Importance of HRM in Airlines  About Emirates −Training and Orientation −Career Planning & Development  About Jet Airways −Training −Career Development

3. OVERVIEW Facilitates economic growth, world trade, international investment and tourism. Past decade, air travel grew by 7% per year. Most dynamic growth is centered on the Asia/Pacific region, growing by 9% Investing heavily in quality and HR, to meet growing demand. Going towards globalization and consolidation. Number of passengers to get double in few years.

4. IMPORTANCE Of HRM In AIRLINES Responsible for the employees’ satisfaction Increase effects efficiency of work Helps organization to meet its objectives and strategic goals by effectively managing employees and maintaining them Long working hours, frequent travelling demands for sound HR policies In the current scenario of mergers and acquisitions HR plays crucial role as two different organizational cultures have to work as one Training given in the right time and right manner guarantees productivity and contribution

5. EMIRATES

6. ABOUT EMIRATES Emirates airline is an international government owned airline of the UAE. Started in Dubai, with only two aircrafts in 1985 on 25th October. Flies to over 100 destinations in about 60 countries. Around 700 flights of emirates fly out of Dubai each week. 40% of the total movements of flights coming in and going out of Dubai is covered by Emirates

7. TRAINING & ORIENTATION Crew come from over 120 countries, and speaks over 80 languages Spends about 5%-6% of the revenues on training and development THREE STEPS TO SYSTEMATIC TRAINING APPROACH −ASSESSMENT It is basically a question as to what is needed, where when and by whom. −TRAINING ACTIVITY It helps attain the objectives of that would satisfy the airlines goals. −EVALUATION PROCESS It is measuring the outcome of the various training activities

8. Contd… It is further broken down into different types of training: CLASSROOM EDUCATION – Most economical form – Enables trainees’ to share their opinions and exchange ideas SIMULATION – Very important with respect to safety and emergency training of employees – One of the most expensive types – Uses simulation training in the form of machine simulation – It is the exact replicas of the equipment in the actual work environment – There are thirteen simulators that cover all types of aircrafts

9. Contd… ON JOB EXPERIENCE – Exclusive departure and arrivals terminal are used – This type extinguishes the issue of transferring the learning situation to the job ACTION LEARNING – Deals with learning by experience – Provides their cabin crew with ‘mock-ups’ and situational assessment – Enable the employees to receive hands on training – Helps to evaluate one’s strengths and weakness

10. Contd… IT TRAINING – Multimedia Training (combination of both Audio-Visual and Computer-Based training.) – Web-Based Training (Internet browser based) EVALUATION – Process to measure the training activities – To determine if the objective was attained and to what level

11. CAREER PLANNING & DEVELOPMENT EMPLOYEE CRITERIA – Experience in customer service – Extroverts and ready to face new challenges – Minimum education qualification of a high school diploma – To be companionable with colleagues and customers from various cultures 1.Career starts at grade two 2.Business or first class based on performance. After a few years of experience can go to next level. 3.SFS (Senior Flight Supervisor)

12. Contd… CAREER PLATEAUING – After Senior Flight Supervisor (SFS) this situation may arise To avoid career plateauing, career transition is done by – Changing careers from one country to another. – Going up and down the occupational ladder WORK-LIFE CONFLICT – This occurs due to erratic work timings and frequent traveling To negate the work life effect there are two options – Down Shifters : who give up their 9 to 5 for a less challenging job – Flame Out Track : work hard to make money and take time off soon

13. JET AIRWAYS

14. ABOUT JET AIRWAYS First flight in 1993 One of the fastest growing airlines 71 destinations - each connected every 5 minutes Connects 24 international destinations Operates flights to and from 47 destinations in India

15. TRAINING PILOT TRAINING PROGRAM One month technical training Training on the specific equipment that ones flies Course on flight safety and use of safety equipment’s Course on Crew resource management CRM Exam on aircraft performance and its technicalities Exam on aviation security after training

16. Contd… ADDED COURSES INCLUDE Extended Twin Operations ( flight over the sea without using the shoreline) Course on low visibility flying procedures Observational flying for 50 hours, learn the SOP’s of flying (Take-off to Landing) Virtual flying in a 6 axis flight simulator Learning to fly in various situations and handling emergency scenarios Live flight training on familiarization flights under a flight instructor and a safety first officer

17. CAREER DEVELOPMENT First officer : She/he is the co-pilot After 1000 hours of flying, eligible for change of equipment to wide body aircrafts After 3000 hours of flight time and above 25 years of age, eligible for Airline Transport Pilots License and for post of Captain Then Check pilot, Instructor and the examiner Management Pilots and chief pilots(the operational managers at locations) Topmost post - Chief of training and standards

18. THANK YOU