1. Dynamics CRM Online New Pricing and Support Options Trish Syverson – Sr. Business Planner Denis Ford – Sr. Business Planner

2. @CRMUG Agenda CRM Online Support Offerings

3. @CRMUG Microsoft Dynamics CRM 2013 licensing

4. @CRMUG What’s new in licensing for Microsoft Dynamics CRM Online

5. @CRMUG Microsoft Dynamics CRM Online Professional 65 /user/month $

6. @CRMUG Microsoft Dynamics CRM Online *One non-production instance is included with 25 or more Professional USLs. **For every 20 Professional USLs, the storage capacity increases by 2.5 GB, up to 50 GB at no additional charge. U.S. list prices through Microsoft Online Services Program Professional $65 / u./mo. Basic $30 / u./mo. Essential $15 / u./mo. Create workflows, bulk data import and customizations across any entity Run workflows* Opportunities, goals, contracts, quotes, orders, invoices, competitors Marketing campaigns, quick campaigns, marketing lists, price lists, product lists Services, resources, work hours, facility, equipment, articles System reports, system charts, system dashboards, CRM application data User reports, dashboards and charts Accounts, contacts, cases and leads Custom entities ** Activities, notes

7. @CRMUG Microsoft Dynamics CRM Online Support

8. @CRMUG Microsoft Dynamics CRM Online Support Offerings

9. @CRMUG Professional Direct

10. @CRMUG Access via mobile and desktop apps included with all Client Access Licenses Improved use rights External user rights included in Server license Favorable license transition terms from on- premises to online (Enterprise Agreement) Dynamics Planning Services included with Software Assurance for Volume Licensing What’s new with Microsoft Dynamics CRM 2013 licensing (on-premises)

11. @CRMUG EA updates: licensing flexibility integrates cloud services Transition to cloud services at your own pace Move users back and forth between on-premises and cloud services Match and adjust cloud service plans to meet user needs Easily add and adjust new cloud users above your EA commitment No incremental cloud service costs in the year a user transitions Integrating cloud services within the EA EA fundamentals

12. @CRMUG Updated EA license transition mapping

13. @CRMUG Coming Soon this Spring!  CRM Online Professional gets even better  CRM Online Enterprise launches  Netbreeze is now Microsoft Social Listening – Social Analytics: Volume and sentiment analysis across social channels – Available in both CRM Online Professional and CRM Online Enterprise  Marketing Pilot is now Dynamics Marketing – Data segmentation, Behavioral tracking, Digital asset mgmt., Brand mgmt. – Available in CRM Online Enterprise  Unified Service Desk – Available in CRM Online Enterprise

14. @CRMUG Thank you! Trish – tsyver@microsoft.comtsyver@microsoft.com Denis – dford@microsoft.comdford@microsoft.com

15. @CRMUG

17. Process for using planning services days