1. Inspiring Members to Leadership Kathleen Douglass

2. Goals of workshop Overview of member engagement cycle Understand volunteer motivation Matching the right volunteers to the right positions Encouraging members to step up to leadership

3. Today’s members Volunteers come in all shapes, sizes, skills and talents, time availability Let’s value diversity!

4. MEMBER ENGAGEMENT CYCLE PLANNING position designs, resource materials, program planning RECRUITING / SELECTING –marketing (branding) Interviewing, process, forms RETAINING orientation, recognition, development

5. Affiliation Sense of belonging and companionship, to be liked Working in groups Need for lots of contact with other volunteers and staff Listen to them, describe the team, personal satisfaction and social benefits Group members - caretakers

6. Achievement Enjoy challenges, personal best, completing a task Give specific tasks with parameters, job- related information (budget/timelines) Assignments that offer responsibilities and advancement with possibilities of participation in decision-making Give entire responsibility away, needs minimal monitoring

7. Power Enjoy impact and influence Like to gain recognition within community, self-starter, status, reputation Present job assignments that allow responsibility and authority Critical for public recognition, impressive job-title

8. SELECTION Do we recognize differences, value diversity? Do we use skills we recruit for? Does this member REALLY know what is expected? Do we ‘assign’ tasks to meet our needs or the needs of the member?

9. Retention Regular communications Do we acknowledge how the project or program is succeeding? Listen to member suggestions - implement when possible Effective evaluation – why or why not was project successful?

10. Formal recognition Formal program may involve: Length of service awards Club merit awards Community or provincial awards Venues can include: Club meetings or special events Area workshops, conferences Presentations at volunteer’s place of employment

11. Informal recognition Celebrating National Volunteer week or December 5 th E-mails or letters of thanks/appreciation Letters to employers or spouses Small gifts Saying thank you Article/biography in newsletter (focus on …..) Offering opportunities for advancement

12. Offering opportunities How do you offer ‘advancement’? Who is the right person to offer these opportunities? What is the benefit to this person (WIIFM)? What do they need to know? What skills must they have? How do we make it easy for them to say yes? 12

13. What are the barriers to leadership? What would prevent someone from saying yes? How to mitigate this? I can’t afford it The job is too big I don’t have the skills I don’t deserve it I don’t have the time I don’t like speaking in public I don’t know enough about Zonta I have not been a member long enough I am a good worker not a leader 13

14. How to encourage leadership Give members ‘smaller’ responsibilities Give up on ‘the way we used to do it” Encourage them Give feedback 14

15. Committee Development Clarity of mandate / terms of reference Give committee members an opportunity to interact with board members Often a ‘grooming’ role for board members Raise profile of committee or member 15

16. Development of current and future leaders Can you develop from within through professional development sessions? Specific skills, general leadership, on-going learning, Zonta programs Do you need ‘outside’ help to develop? Share leadership opportunities whenever possible 16

17. Conclusion Plan! Plan! Plan! You inspire through your own behaviour Build strong mentorship program Offer development opportunities Talk about leadership – put it on the agenda! Leadership and learning are indispensable to each other.” John F. Kennedy 17