1. CLOUD COMPUTING FOR PUBLIC SAFETY Chris Gallahan - NICE May 2016

2. Defining Cloud Computing Cloud for Public Safety Cloud Technologies Available for Public Safety Working Your Way Into the Cloud Questions & Answers

3. DEFINING CLOUD COMPUTING

4. By Albert Barron, IBM

5. The Cloud Computing Spectrum Public Safety Cloud Source: Frost & Sullivan

6. Key Attributes to Cloud Computing  Services, not products  Scalable number of users  Provisioning of new services  Integrated security  Typically costs less than on-premise alternative  Enhancements, updates and backup are automatic  Multiple connectivity options  Sharing of computing resources

7. Public Cloud vs. Private Cloud Public CloudPrivate Cloud  Publically shared virtualized resources  Supports multiple customers  Connectivity over the internet  Suited for less confidential information  Designed for elasticity  Access through web browser, limited support  Consumer and Enterprise focused  Example: Gmail  Privately shared virtualized resources  Cluster of dedicated customers  Connectivity over internet, fiber and private network  Suited for secured confidential information and core systems  Designed for security, performance and maximum capacity  More personal support  Can be used for mission-critical apps.  Example: ESInet

8.  ‘Hybrid Cloud’ refers to combination between:  Public and private cloud  Also with dedicated on-premise IT  Hybrid Cloud approach is relevant for Public Safety:  Transitional environment for NG9-1-1  Archiving services + on-premise recording  Logging on different networks: ESInet, Radio, and on-premise Hybrid Cloud

9. CLOUD FOR PUBLIC SAFETY

10. What’s Driving Cloud Offering in Public Safety  System Availability Expectations  Next Gen Service Expectations  Increasing Integration Complexities  Growing Demand for Computing Capacity  Declining Budgets  Consolidations  Availability of Skilled Resources  Brick and Mortar Considerations Management Reality IT Support Requirements Leveraging Cloud Computing eases IT resources and financial restraints while providing access to dynamic computing capacity and capability

11. What a Cloud Service Provider Can Offer CategoryCapabilities/Offering Physical Security  CJIS Compliance; Biometric access-controls; 24x7 video surveillance; Seismic isolation equipment, etc. Information Security  Secure Application and Data Access including: encrypted end-user access, VPN tunnel for file transfers, network intrusion detection Infrastructure  Redundant network infrastructure, including firewalls to maintain high availability  Equipment made available "On-Demand“  System capacity adequately adjusted to accommodate changes  Network and infrastructure tuned for vendor’s application performance Admin & Maintenance  Trained system engineers perform monitoring, maintenance and troubleshooting tasks  Routine operational maintenance for all computer and networking components  Proactive monitoring, usage and capacity tracking Availability  24x7x365 operation  99.9% of application operational availability  Daily backups and offsite storage  Geographic diversity

12.  Cost Reduction and Efficiency  Central pool of shared resources – software and infrastructure  Consolidation of resources and is more cost effective  Reduced need / workload of IT staff allows focus on core areas of work  Ease of Managing Change  Significantly improve the time consuming purchase process  Provisioning of resources on the fly  Elimination of the need to procure, monitor, and maintain IT resources  Access to Most Updated Technology  Constantly have access to the most updated software and hardware  Upgrading technology is the service provider’s responsibility Value Proposition of Cloud Computing “Cloud is not a choice anymore, we have to do it and we’re planning to expand use of cloud to include mission-critical technology as well.” Director of IT of a Large U.S. Agency

13.  Over half of agencies use or are considering using cloud  Main drivers for moving into cloud:  Save money  No more software & hardware  Dynamic provisioning of resources  Access to new capabilities and features  Larger agencies are early adopters  Preference for physical segregation of cloud infrastructure  Clear preference for full control of data and encryption key GovSafe & IACP Survey Source: GovSafe & IACP Survey, Jan 2013

14. CLOUD TECHNOLOGIES AVAILABLE FOR PUBLIC SAFETY

15. Cloud Solutions for PSAPs  Stratus Technologies Survey, November 2013:  Over 900 PSAP surveyed on their technology and operational environment  28% are running or planning to run critical and non-critical apps in the cloud  PSAPs using cloud solutions:  Durham, NC – Hosted Call handling Durham, NC – Hosted Call handling  Addison, TX using cloud-based CAD and RMS Addison, TX using cloud-based CAD and RMS  Portland PD, IN – Hosted CAD and RMS Portland PD, IN – Hosted CAD and RMS  Newark PD and Newark FD, Hosted and Managed services for Audio Logging  Many vendors offer cloud and hosted solutions, including:  Call Handling vendors  CAD and RMS vendors  Radio systems/network vendors  NG9-1-1 technologies vendors  Other solutions vendors: e.g. Reporting

16.  Call Handling, CAD and Logging stays on-premise  Transition non-real time / non-mission critical technologies into cloud Transition into Cloud-based IT Environment Phase 1: Audio Archiving, RMS, Data Management RMSQA CAD Analytics PSAP Data Center RMS QA Analytics PSAP Audio Storage Data Center Logging Call Handling CAD Logging Call Handling Audio Storage

17.  Cloud Integration for QA Access Priority Dispatch – AQUA

18.  Transition Call Handling to ESInet or other private cloud along with logging  Radio logging done on shared radio network (can be part of phase 1) Transition into Cloud-based IT Environment Phase 2: Call Handling and Logging for Fully Hosted Operation Audio Storage QAAnalytics Data Center Completely hosted Call Handling, Logging and RMS Completely hosted Call Handling, Logging and RMS PSAP Shared Radio Network ESInet (or other private cloud) QAAnalytics Hybrid of private networks and on-premise solutions make transition in cloud-based environment gradual and controllable RMS Logging Call Handling CAD Logging

19. WORKING YOUR WAY INTO THE CLOUD

20. Your Next Steps  Identify IT challenges  E.g.: limited skilled personnel, system availability, etc.  What technologies are they relevant for?  Define your security needs and thresholds  Does your state/county or agency policy allows keeping data out of state?  What security certification/compliance do you require: CJIS, FedRAMP, other?  Shared public/private infrastructure or dedicated infrastructure?  Plan a gradual transition into cloud  From non-mission critical to mission-critical technologies  One infrastructure or system at a time  Take advantage of a change:  Transition into NG9-1-1  Move to a new system  Replacement of a system Discovery Questionnaire available upon request

21. QUESTIONS & ANSWERS

22. NICE in Public Safety

23. $1B in non-GAAP revenue ~25K CUSTOMERS >1000 SERVICE EXPERTS ~150 countries ~3,600 employees FOUNDED 1986 Tens of thousands of organizations globally rely on NICE solutions NASDAQ: NICE 80 % Fortune 100 customers Markets: Enterprise Contact Center Optimization, Financial Fraud Management, Public Safety >35 LOCAL OFFICES

24. MARKET LEADER  Over 3,000 NICE Inform deployments in worldwide  8/10 of the largest cities in the US, 7/10 in Canada use NICE Inform  1M+ VoIP channels deployed; 200K+ RoIP channels deployed INNOVATIVE SOLUTION  Multi-channel Capture and Reconstruction  Organization and Distribution  Public Safety- specific Performance Evaluation  Unique cloud- based, multi- agency capability INDUSTRY-LEADING SERVICE  100’s of years of collective experience in Public Safety  Best-in-class methods, procedures and processes  Largest service organization in the industry TECHNOLOGY LEADER  Active participant in defining industry standards – NENA, NG, VoIP  Invented, pioneered and patented VoIP recording NICE in Public Safety

25. Commitment to Partnerships Successfully Deployed in the Largest Cities in North America Strong Partnerships with Industry Leaders

26. Thank You.