1. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Company background ----- Oracle Confidential – Internal/Restricted/Highly Restricted1 Insert your logo here Insert clipart or picture if desired

2. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | How we use Oracle Service Cloud ----- Oracle Confidential – Internal/Restricted/Highly Restricted2 Insert your logo here Insert clipart or picture if desired

3. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Benefits derived from solution ----- Oracle Confidential – Internal/Restricted/Highly Restricted3 Insert your logo here Insert clipart or picture if desired

4. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Challenges we faced ----- Oracle Confidential – Internal/Restricted/Highly Restricted4 Insert your logo here

5. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Knowing what we know now ……….. ----- Oracle Confidential – Internal/Restricted/Highly Restricted5 Insert your logo here Insert clipart or picture if desired

6. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Roadmap of functionality rollout based on our priorities ----- Oracle Confidential – Internal/Restricted/Highly Restricted6 Insert your logo here Insert clipart or picture if desired

7. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. |Oracle Confidential – Internal/Restricted/Highly Restricted7 Appendix

8. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | User Group Overview User Groups are free, customer-organized regional groups. Meetings are held at customer or Oracle facilities. User group members drive the agenda. User groups are not sales events. They about customers connecting with each other and where appropriate, Oracle experts. No experience is required. Refreshments and lunch are provided. Oracle Confidential – Internal/Restricted/Highly Restricted8

9. Copyright © 2014, Oracle and/or its affiliates. All rights reserved. | Customer Benefits of Participating in User Group Network with their peers Learn how other companies are successfully utilizing Oracle Service Cloud Share their ideas and experiences around using Oracle Service Cloud Stay updated on industry trends, best practices, product functionality, resources and events Collaborate on actionable ideas, tips, and tricks for improving their customer experience Oracle Confidential – Internal/Restricted/Highly Restricted9