1. Directive 123 / 2006 / CE on Services in the Internal Market Point of Single Contact Directive 123 / 2006 / CE on Services in the Internal Market Point of Single Contact Patrocinio Nieto Moreno Division of eGovernment Projects Directorate General for Electronic Administration Ministry of Presidence SPAIN SPAIN. PSC Service Directive

2.  Contextual Framework  Models & Solutions  eDocs & Services  Portal Web. Prototype SPAIN. Point of Single Contact - SD

3. SPAIN- Contextual Framework AUTONOMOUS COMMUNITIES (REGIONAL LEVEL) LOCAL GOVERNMENT  8.108 municipalities  41 County councils  10 Chapters and insular Councils  17 Autonomous Communities  2 Autonomous cities GENERAL ADMINSTRATION  16 Departments  139 Autonomous organisms PROFESSIONAL INSTITUTIONS  44 Professional Associations  Associations for Recipients SERVICE ACTIVITIES  Over 284 service activities  Requirements depending on activity, location & legal profile

4. SPAIN - Point of Single Contact - SD  Contextual Framework  Models & Solutions  PSC eDocs & Services  Portal Web. Prototype

5. PSC Models & Solutions Service Activities Catalog (CNAE09 ) 284 subclasses or services in a hierarchical estructure: Sections, Divisions, Groups of activity, Classes, Subclasses or Services Systematic analysis, collection & information treatment  51 Groups of activities  51 Groups of activities Grouping Subclasses How to deal with?

6. PSC Models & Solutions  Base Guide  51 Specifics Guides CONTENT Ways to provide services in Spain. Common requirements for access and perform activities. Specifics requirements for services and activities groups. Associations and organizations to practical assistance. Ways to protect consumer rights Available ways to claim to providers and recipients of services. Glossary of terms

7. Service Provider Location Assistance Guide Information System Establishment Xml template Activity PSC Models & Solutions

8. Sistema de Información Sistema de Tramitación SD- SPC Portal Other Authorities LOCAL ENTITIES Autonomous Comunities General Administration Service Providers Services Recipients PSC Models & Solutions Authorities

9. PSC Models & Solutions

11. Business Process (flow chart) Process Execution Check Process Status Smart Linking Processes eDocs eData SARA network eDocs

12.  Contextual Framework  Models & Solutions  PSC eDocs & Services  Portal Web. Prototype SPAIN. SD - Point of Single Contact

13. PSC eDOCS & SERVICES Any electronic information on electronic format according to a determined format and susceptible to identification and differentiated treatment Law 11/2007 on Citizen’s Electronic Access to Public Services ( LCEAPS)  Electronic Files + eSignature through Electronic Registries  Digitalized paper documents + eSignature    Administrative exchage of electronic data in a closed network ( SARA network )  Electronic Notifications Types of eDocs eDocs

14. PSC BACKOFFICE eDOCS & SERVICES Electronic Signature ( electronic stamp) of Public Administration, Organism, or Public Entity based on an electronic certificate that accomplishes eSignature law requirments. Secure Code of Verification linked to Public Administration, Organism, or Public Entity. The integrity of the eDoc eSignature can be checked through the proper website. Administrative eDocs must be electronically signed (LCEAPS art. 18 & 19 ) eSignature Systems Services  @Firma  Validation authority for certificates & eSignatures  Electronic Notifications System    Intermediary Data Platform SARA network  Infraestructure & SupportServices Administrative network with high Availability, Fault Tolerance, Performance, 24X7

15. eDocs Practical guidance PSC eDOCS & SERVICES  All eDocs must be properly identified and must have associated context information (metadata).  The model definition of metadata is a key to good eDocs management.  Each authority should have a metadata schema for managing eDocs. Document contextualization

16. PSC BACKOFFICE eDOCS & SERVICES eDocs Practical guidance There are many initiatives for metadata schemes standardization such as:  UNE-ISO 23081 (2008) metadata for eDocs management.  METS metadata encoding and transmission standard.  DUBLIN CORE(UNE-ISO 15836) used to describe web pages Initiatives

17. PSC BACKOFFICE eDOCS & SERVICES Best practices can significantly help a good eDocs management. The existence of established structures are useful for eDocs classification. Main objectives of eDocs classification are:  Establishing links to eDocs  Search eDocs related to specific activities  Defining security and user access levels  Defining conservation measures One of the most useful established structures are “classification boards” which show organization roles and activities eDocs Practical guidance Best Practices

18. PSC BACKOFFICE eDOCS & SERVICES Each organization must define the metadata they need and the way of capturing them (automating it as much as possible). There are several Metadata Types: Document metadata Document management metadata Workflow metadata Agents metadata Legal metadata Implementation examples: eDocs are linked to a database where metadata is stored eDocs are associated to a procedure and a file which contain predefined metadata Metadata Taxonomy eDocs Practical guidance

19. PSC BACKOFFICE eDOCS & SERVICES Traditional files are stored in folders, grouped and ordered by common criteria. Metadata are useful to group and order electronic files like folders do that in traditional files eDoc association to an electronic file in creation decrease the time to capture manual metadata Electronic Files - Entry eDocs Practical guidance

20. PSC BACKOFFICE eDOCS & SERVICES Electronic Files – on Process eDocs Practical guidance Electronic file processing has 2 levels: Procedure management Procedure documents management When a procedure is electronic we need to store extra data to help tasks and activities management. Some of these data will be in the final document.

21. PSC BACKOFFICE eDOCS & SERVICES Closing Electronic Files eDocs Practical guidance Integrity through an eSigned Index generated from the list of documents Add new data or modify documents involves new electronic file and relationships Index document is also a document. Document description linked to a specific document ( open & review )

22. PSC BACKOFFICE eDOCS & SERVICES Framework eDocs Practical guidance National Interoperability Framework Security Normalization & Conservation Criteria Concerns eSignatures protection Long- term Formats Conversions & migrations Risk Mangement Trends for eDocs : PDFA or XML

23.  Contextual Framework  Models & Solutions  PSC eDocs & Services  Portal Web. Prototype SPAIN. Point of Single Contact - SD

24. PSC Portal Web prototype

26. PSC Tools &Team THE TEAM. COLLABORATIVE ENVIRONMENT Documents Schedule Task Contacts Discussions News Sharing knwoledge & experiences

27. SPAIN. PSC Tools & Team Manager: Miguel Pelayo Plaza Consulting Project Leader: Loreto Corrochano Gaviño Technology Project Leader: Pedro Burgueño González Manager: Manuel Galilea Fernández-Luna Project Leader: Diego Pascual García Manager: Montaña Merchán Arribas Project Leader: Patrocinio Nieto Moreno

28. SPAIN. PSC Tools & Team patrocinio.nieto@map.es pedro.burgueno-gonzalez@capgemini.com Diego.Pascual.Garcia@everis.com Thanks for your atention