1. © 2012 Cengage Learning. All Rights Reserved. Objective 2.04 Understand applications and issues of technology SLIDE 1 Objective 2.00 Understand the nature of business

2. © 2012 Cengage Learning. All Rights Reserved. How are the common applications of technology used by many businesses classified? How are the common concerns of businesses using technology classified? SLIDE 2 Objective 2.04 Essential Questions

3. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 3 11-1 11-1Computer Systems 11-2 11-2Business Applications of Technology 11-3 11-3Other Technology Issues 11 C H A P T E R Business and Technology

4. © 2012 Cengage Learning. All Rights Reserved. SLIDE 4 11-1Computer Systems Goal 1Identify the main elements of a computer system. Goal 2Describe input devices and processing activities. Goal 3Explain computer storage media and output types.

5. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 5 KEY TERMS ●computer system ●hardware ●software ●computer network ●central processing unit (CPU) ●program ●computer language ●operating system software ●application software

6. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 6 ELEMENTS OF A COMPUTER SYSTEM ●Input device ●Processing unit ●Memory and storage ●Output device

7. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 7 COMPUTER NETWORKS ●Organizations link computers together so users can share hardware, software, and data ●Global computer network (Internet) ●For accessing the World Wide Web ●For exchanging e-mail ●Local computer network (intranet) ●Functions like a typical website ●Used to share information within an organization

8. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 8 Checkpoint ●List the four main elements of a computer system. ●Input device(s) ●Processing unit ●Memory and storage ●Output device(s)

9. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 9 INPUT AND PROCESSING ●Input: getting started ●Processing: making things happen ●Word processing ●Desktop publishing ●Database software ●Spreadsheet software ●Presentation software

10. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 10 Checkpoint ●What are common input devices? Hint: pg. 264-265 ●Common input devices include keyboard, mouse, game controller, joystick, touch- sensitive screen, scanner, voice-activated system, microphone, and camera.

11. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 11 MEMORY AND OUTPUT ●Memory and storage ●Saving for later ●Output ●Obtaining results

12. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 12 MEMORY CAPACITY

13. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 13 Checkpoint ●How do internal and external memory differ? ●Internal memory is inside the computer and holds a fixed amount of data. External memory is not stored within the computer and it is highly portable.

14. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 14 Think Critically ●How have computers changed records management in business? pg.79 ●What do you think the next input device invented for use with a computer will be? pg. 79 ●What types of computer application software have you found most useful in your daily life? pg.80 ●What types of data output are used routinely in the workplace? pg. 80

15. © 2012 Cengage Learning. All Rights Reserved. SLIDE 15 11-2Business Applications of Technology Goal 1Describe the components of a management information system (MIS). Goal 2Identify computer applications in service industries. Goal 3Discuss e-commerce activities.

16. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 16 KEY TERMS ●management information system (MIS) ●computer-assisted instruction (CAI) ●e-commerce

17. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 17 MANAGEMENT INFORMATION SYSTEMS ●A management information system (MIS) is a coordinated system of processing and reporting information in an organization. ●Managers need information to make business decisions. ●Computer systems and software are essential parts of MIS.

18. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 18 COMPONENTS OF AN MIS

19. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 19 COMPONENTS OF AN MIS ●4 main components allow an organization to obtain needed information in 4 main categories: ●Financial ●Production and inventory ●Marketing and sales ●Human resources

20. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 20 DATA SOURCES ●External data sources ●outside ●Internal data sources ●inside

21. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 21 THE MIS IN ACTION 1. 1.Identify the information needs of the organization. 2. 2.Obtain facts, figures, and other data. 3. 3.Process, analyze, and organize data in a useful manner. 4. 4.Distribute information reports to those who make decisions. 5. 5.Update data files as needed.

22. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 22 Checkpoint ●What are the four components of a management information system? ●The four components are gathering data, analyzing data, storing data, and reporting results.

23. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 23 TECHNOLOGY IN SERVICE INDUSTRIES ●60% of workers in US ●Public service ●Government agencies ●Education ●Vital teaching devices ●Health care ●Telemedicine and now electronic medical records ●Financial services ●Online bill pay

24. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 24 Checkpoint ●What service industries make extensive use of computers? ●Service industries that make extensive use of computers include public service organizations such as government, military, and police agencies; educational institutions such as local school districts, community colleges, and universities; health care facilities, such as hospitals and doctors’ offices; and financial services industries, such as banks and insurance companies.

25. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 25 E-COMMERCE ●E-commerce refers to conducting business transactions using the Internet or other technology.

26. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 26 TYPES OF E-COMMERCE ●Four types of e-commerce ●Business-to-Consumer (B2C) ●Business-to-Business (B2B) ●Consumer-to-Business (C2B) ●Consumer-to-Consumer (C2C) ●E-commerce matrix

27. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 27 E-COMMERCE ACTIVITIES ●Providing product information ●Promoting a company ●Selling online ●Conducting market research ●Making payments ●Obtaining parts and supplies ●Tracking shipments

28. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 28 GLOBAL E-COMMERCE ●Importing and exporting ●Can take place using a computer system ●Videoconferencing ●Allows people in different geographic locations to meet “face-to-face” by satellite ●A way of bringing people together to do business

29. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 29 Checkpoint ●What do the notations B2C and B2B mean? ●The notation B2C refers to the Business-to- Consumer e-commerce model, while B2B means the Business-to-Business e- commerce model.

30. © 2012 Cengage Learning. All Rights Reserved. SLIDE 30 11-3Other Technology Issues Goal 1Explain workplace uses of technology. Goal 2Identify home and personal applications of technology. Goal 3Discuss social concerns related to technology.

31. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 31 KEY TERMS ●robotics ●artificial intelligence (AI) ●expert system ●computer-aided design (CAD) ●telecommuting ●piracy ●computer virus

32. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 32 WORKPLACE TECHNOLOGY ●Computers are present in almost every business situation ●Help improve efficiency and productivity ●Technology used in the workplace in a variety of those situations include: ●Robotics ●Expert systems ●Computer-aided design (CAD) ●Telecommuting

33. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 33 Checkpoint ●How is computer-aided design (CAD) used by businesses? ●Businesses use CAD to experiment with many variations of sizes, shapes, and materials before spending time and money on building prototypes or starting actual production.

34. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 34 HOME AND PERSONAL TECHNOLOGY ●School and homework ●Home robotics ●Household record keeping

35. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 35 Checkpoint ●What types of technology tools are available to students? ●Available tools include word processing software for preparing written assignments, Internet browsers for conducting research, online dictionaries and encyclopedias, and presentation software for creating slide shows.

36. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SOCIAL CONCERNS OF TECHNOLOGY Employment trends ●Displaced workers ●Computer literacy Health concerns ●Eyestrain and vision problems ●Muscle tension and nerve damage SLIDE 36

37. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SOCIAL CONCERNS OF TECHNOLOGY Computer crime ●White-collar crime ●Piracy ●Computer viruses Privacy concerns ●Identity theft ●9 million people have their identity stolen in the US every year SLIDE 37

38. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 SLIDE 38 Checkpoint ●How do companies suffer from software piracy? ●Software piracy robs the creators of software of their legal profits. ●It is very expensive to develop new software, often requiring teams of hundreds of workers for a single program. ●Because of software piracy, companies have fewer dollars available to spend on creating new software.

39. © 2012 Cengage Learning. All Rights Reserved. Principles of Business, 8e C H A P T E R 11 Homework 3/24/2015 ●11-1 ●Think Critically Questions (4) ●Assessment: Key Concepts Questions (3) ●11-2 ●Think Critically Questions (4) ●Assessment: Key Concepts Questions (3) ●11-3 ●Think Critically Questions (3) ●Assessment: Key Concepts Questions (3) ●Handouts ●Application of Technology by Businesses ●Very Important Business Terms ●Common Concerns of Technology Use ●Responding to Concerns of Using Technology ●Is It Time to Change the Application? Activity SLIDE 39