2. What are Account Payables Team Responsibilities? What is the Operating Model? What Is the End–to–End process? What is Customer Support Team responsible for? What is Query Resolution Team responsible for?

3. 3 Accounts Payables Responsibilities: To ensure detailed and transparent accounting and evidence of 3 rd party invoices and to permit their payment at due date. Important part of Accounts Payable function is also document handling and customer service for clients.

4. AP department consists of 6 Teams Invoice Processing team – focused on processing of compliant invoices without any further communication with the locals and vendors (non-public facing team) Scanning team – sourcing, scanning and archiving of received accounting documents (part of Invoice Processing Team, non-public facing team). 4 Accounts Payables Operating Model

5. Customer Service team – communication with internal and external stakeholders, handling of tickets in Online Customer Support Help Desk (Kayako), Green Lines service (public facing team). Query Resolution team – investigation and follow up of open items appearing in SAP system in communication with internal stakeholders only; no contact with vendors (non- public facing team). 5 Accounts Payables Operating Model

6. Financial Reporting and Payments team – financial reporting and execution of payments. Vendor Data Management team – creation and changes of Vendor master data in SAP system, vendor data maintenance. 6 Accounts Payables Operating Model

7. End-to-End Process Description Invoice is ready for payment Invoice is ready for payment Local Representatives Approvals (nonPO >2000 EUR) (PO – QTD, PRD, subsequent Dr/Cr, additional costs) Approvals (nonPO >2000 EUR) (PO – QTD, PRD, subsequent Dr/Cr, additional costs) Input invoice details, posting Workflow notification Mass archiving Vendor invoice Scanning Automatic release by SAP KTM entry Country-Specific EBSC Postbox Country-Specific EBSC Postbox Invoice Processing Agent (EBSC)

8. Customer Support Teams and Query resolution Teams responsibilities Customer Support Teams and Query resolution Teams responsibilities Invoice Processing Agent (EBSC).. Invoice is ready for payment Invoice is ready for payment Local Representatives Approvals Approvals Input invoice details, posting Workflow notification Mass archiving Vendor invoice Scanning Automatic release by SAP KTM entry Country-Specific EBSC Postbox Country-Specific EBSC Postbox

9. Customer Support and Invoice Query Resolution Team Intervention: Invoice Processing Agents can not book invoice, booking corrections Invoice is blocked for payment Urgent cases To get parked/blocked invoice ready for payment requires interaction with other deparments: Vendor Master Data Team: vendor account set up, bank account set up, extention of vendor to another cc, etc.. PST Team: IM&S Procurement area, EU03, not due non-free for payment invoices with reason codes: Wrong Invoice, Wrong Purchase Order, Missing Purchase Order, Credit Note pending to be received, Price variance pending for approval Cash and Banking Team: payments´s confirmation from the bank, wire transfers, etc Cash allocation Team: confirmation of return payments, refunds, etc. FR&P Team: creation of payment proposals, FOCAs, emergency payments, bi-weekly reports, etc. Local representatives: approvals of invoices, booking details, etc. Each time when communication with vendors is needed Customer Service Team (EBSC) is involved. Customer Support and Invoice Query Resolution Team Intervention: Invoice Processing Agents can not book invoice, booking corrections Invoice is blocked for payment Urgent cases To get parked/blocked invoice ready for payment requires interaction with other deparments: Vendor Master Data Team: vendor account set up, bank account set up, extention of vendor to another cc, etc.. PST Team: IM&S Procurement area, EU03, not due non-free for payment invoices with reason codes: Wrong Invoice, Wrong Purchase Order, Missing Purchase Order, Credit Note pending to be received, Price variance pending for approval Cash and Banking Team: payments´s confirmation from the bank, wire transfers, etc Cash allocation Team: confirmation of return payments, refunds, etc. FR&P Team: creation of payment proposals, FOCAs, emergency payments, bi-weekly reports, etc. Local representatives: approvals of invoices, booking details, etc. Each time when communication with vendors is needed Customer Service Team (EBSC) is involved. Customer Support Teams and Query resolution Teams responsibilities Customer Support Teams and Query resolution Teams responsibilities