1. ISO 9001:2015 Subject: Quality Management System Clause 5 - Leadership 1 1

2. The best way to predict future is to create it.
Peter Drucker (NYU Professor, )

3. Quotes
Simon Sinek 3

4. Quotes
Elon Musk 4

5. Quotes
Richard Branson 5

6. Quotes
Jack Ma 6

7. Quotes
Jeff Bezos 7

8. Quotes
Clay Christensen 8

9. Quotes
Warren Buffet 9

10. Quotes
Marshall Goldsmith 10

11. Quotes
Thinkers 11

12. Quotes
Change. 12

13. Where...
Alice in wonderland - 13

14. The Golden Circle
Simon Sinek

15. TEAM WORK INTEGRITY RESPECT INNOVATION RESPONSIBILITY Values Examples15

16. Leaders vs. Managers Difference Leader Manager Out of the box
By the book
Inspire vision
Define tasks
Risk taking
Status quo
Pull approach
Push approach
Asking people
Telling people
Says „Let’s go“
Says „Go“
Thinks ideas
Thinks execution

17. Five Levels of Leadership
By John Maxwell
THE POSITION LEVEL
THE PERMISSION LEVEL
THE PRODUCTION LEVEL
THE PEOPLE DEVELOPMENT LEVEL
THE PINNACLE LEVEL
I: People follow us because they have to.
II: People give as more energy because we conect to them. People follow us because they want to.
III: Leader bring results. People follow us because what we did for organization. They lead by example and create momentum.
IV: People follow us because what we done for them.
V: Respect. People follow you because of who you are and what you represent.

18. Leadership chalenge The Five Practices of Exemplary Leadership
Personal credibility.
Clear image of possibility.
Seek and accept the chalenge.
Fostering collaboration and strengthening others.
Recognizing contributions and celebrating values and victories.

19. ISO 9001:2015
Quality management systems - Requirements 19 19

20. Contents Clause 5 Clause 4 Clause 7 Clause 6 Clause 8 Clause 9
ISO 9001:2015
ISO 9001:2015 clauses
Clause 4
Context of the organization
Clause 7
Support
Clause 8
Operation
Clause 9
Performance evaluation
Clause 6
Planning
Clause 5
Leadership
Clause 10
Improvement

21. CLAUSE 5 - Leadership
Requirements
5.1
5.2
5.3
Leadership and commitment to the quality management system
Quality policy
Organizational roles, responsibilities and authorities

22. Leadership and commitment for the quality management system
Clause 5.1.1
taking accountability of the effectiveness of the quality management
system;
ensuring that the quality policy and quality objectives are established for the quality management system and are compatible with the strategic direction and the context of the organization ;
ensuring that the quality policy is communicated, understood and applied within the organization
ensuring the integration of the quality management system requirements into the organization’s business processes
promoting awareness of the process approach

23. Leadership and commitment for the quality management system
Clause 5.1.1
ensuring that the resources needed for the quality management system are available;
communicating the importance of effective quality management and of conforming to the quality management system requirements
ensuring that the quality management system achieves its intended results
engaging, directing and supporting persons to contribute to the effectiveness of the quality management system
promoting continual improvement
supporting other relevant management roles to demonstrate their leadership as it applies to their areas of responsibility

24. Customer focus
Top management shall demonstrate leadership and commitment with respect to customer focus by ensuring that:
customer and applicable statutory and regulatory requirements are determined, understood and consistently met;
the risks and opportunities that can affect conformity of products and services and the ability to enhance customer satisfaction are determined and addressed ;
the focus on enhancing customer satisfaction is maintained.
Clause 5.1.2 24

25. 5.2.1 Establishing the quality policy
What we want to do.
5.2.1 Establishing the quality policy
is appropriate to the purpose and context of the organization and supports its strategic direction;
provides a framework for setting quality objectives
includes a commitment to satisfy applicable requirements
includes a commitment to continual improvement of the quality management system

26. 5.2.2 Communicating the quality policy
What we want to do.
5.2.2 Communicating the quality policy
The quality policy shall:
be available and be maintained as documented information
be communicated, understood and applied within the organization
be available to relevant interested parties, as appropriate.

27. 5. 3 Organizational roles, responsibilities and authorities
Top management shall ensure that the responsibilities and authorities for relevant roles are assigned, communicated and understood within the organization.
ensuring that the quality management system conforms to the requirements of this International Standard;
ensuring that the processes are delivering their intended outputs;
reporting on the performance of the quality management system and on opportunities for improvement (see 10.1), in particular to top management;
ensuring the promotion of customer focus throughout the organization
ensuring that the integrity of the quality management system is maintained when changes to the quality management system are planned and implemented.

28. More Leadership...
Develop yourself 28

29. More Leadership... Movies https://www.youtube.com/watch?v=16hxCB1Dvd4 29

30. Change before you have to.
Jack Welch (Former CEO, General Elecrtic)