1. Engage Volunteers with Yammer October 9, 2014

2. Using ReadyTalk Chat to ask questions All lines are muted If you lose your Internet connection, reconnect using the link emailed to you. If you lose your phone connection, re-dial the phone number and re-join. ReadyTalk support: 800-843-9166 Your audio will play through your computer’s speakers.

3. This seminar will be available on the TechSoup website along with past webinars: www.techsoup.org/community/events-webinars You will receive a link to this presentation, recording, and links. Twitter hashtag: #techsoup You are being recorded…

4. Engage Volunteers with Yammer With Marina Hogan, Microsoft Gary Brunskill, UK Youth October 9, 2014

5. Presenters Becky Wiegand Webinar Program Manager TechSoup Assisting with chat: Ale Bezdikian, TechSoup Gary Brunskill National Projects Officer UK Youth Marina Hogan Senior International Project Manager Microsoft

6. Introduction to TechSoup Participant Polls – Have you used Yammer before? What Is Yammer? Connect Volunteers & Staff for Events Private Social Networks for Enabling Youth How to Get Yammer Q&A Today’s Agenda:

7. TechSoup is a 501(c)(3) nonprofit with a clear focus: connecting fellow nonprofits, charities, public libraries, and foundations with tech products and services, plus learning resources to make informed decisions about technology. Who Is TechSoup?

8. Since 1987, TechSoup donation programs have served more than 210,000 charitable organizations. We’ve distributed more than 11 million software and hardware donations and enabled recipients to save more than US$3.75 billion in IT expenses in 60+ countries around the world. We reach more than 400,000 nonprofit, library, and philanthropy subscribers in the United States with our newsletters each year.

9. Yammer 101 Event Planning with Yammer Marina Hogan, Yammer Champ, Microsoft

10. What is Yammer ? Yammer is Microsoft’s Enterprise Social Networking tool that allows users to Collaborate, Connect & Coordinate. Yammer can also help plan and host events. This presentation will give you a brief Yammer 101 and some tips on how you can use Yammer at all stages of the Event: prior to, during, and post.

11. Four Key Yammer Pages: 1. Home Feed

12. 2. Inbox

13. 3. Groups

14. 4. Your Profile Page

15. Yammer Group Creation Steps 1. Create the Event Planning group 1a. Find Groups in left navigation and click on the “+” to the right 1b. OR, Find and click on the ellipsis in upper right corner Select Groups 2.Click on Create New Group button 3.Fill out the form and select Public or Private

16. To kick off planning phase Add all stakeholders (organizing team, speakers) as members of the Event Planning Yammer group. Click in the text box to post a comment (initiate a new conversation) in the group. This is the “real-time” element of Yammer where general conversation occurs. Upload relevant event planning Files to the Files Tab. Files can then be accessed by all group members. This could be useful for budget spreadsheets, communication calendars, presentations etc… The files can be viewed and edited in the Files Tab. Create a Note in the Notes Tab. Up to 12 people can collaborate in a Note at one time. Useful for meeting minutes, brain-storming/decision making/list creation. When Event plans are finalized, Files and Notes can be Marked as Official by the Group Admin.

17. Yammer: Prior to the Event Create Event Yammer Group some weeks prior to the Event. Your Yammer group will be more successful if people are in the habit of using it, have a compelling reason to contribute and want to share with other group members. To help, design some pre-event experiences that help people engage with the group. Upload a photo of what you are packing/Ask questions of each other, share stories, successes and challenges If people coming from out of town, arrange fitness groups, events post event using Notes and Files. Share Event information in the Group in the weeks prior to the Event. Define a comms calendar to keep people up-to-date with event logistics, Event speakers/presenters Select Event Group Community Managers as Yammer Group Admins. Identify Key Influencers to help promote the Event and encourage engagement in the Event Yammer Group. Ask the influencers to post during the event, to encourage people to discuss the event.

18. Yammer: Prior to the Event Presenters/Speakers: It can really encourage engagement if they participate in the Yammer group, introducing themselves, answering questions that may arise during the day. Ask them to promote Yammer during their talks, to encourage people to discuss topics during the event. Yammer training amy be required. Decide on Event competitions- essential for Group Engagement during the Event. Examples of competitions : photo of the day, most liked post, questions on event content. Yammer Mobile App : Share information on the Yammer Mobile Apps. The mobile app is essential for Yammer communications at Events, for posting conversations, adding photos etc… Also great for competitions !! The Apps are simple to install and use. Windows Phone 8 Android iOS

19. Yammer: During the Event Have Yammer Group Admins on-site to do the following: Assist attendees with Yammer queries Use the Yammer Group to announce all Event logistics and the agenda during the day. Run the competitions, announcing winners during the event. Use Feedfall.com (Yammer display tool) displayed in common areas. Encourage conversations in the Yammer Event group. Ask key members to yam during the day into the Event group. This is really valuable because it 1) helps create a common consciousness about the content 2) helps stimulate discussion during and after 3) helps preserve content for posterity and for those who may not be able to attend. Remind speakers to mention the Yammer group at the beginning of their sessions; asking attendees to go to the group, share their reaction to the presentation, add notes to the group, ask questions if needed.

20. Yammer : After the Event As mentioned earlier, ensure you have a clear plan of how long the community (Network/Group) will stay open and what happens next. Transition members to your permanent communities, figure out how to help people retain content from the event community. Use the community to communicate post-event recaps, deliver attendee surveys, etc. Encourage people to post photos and videos to help people relive their experience together after they leave the event. Encourage the building of relationships post-event.

21. MICROSOFT YOUTH HUBS: UK Youth and Microsoft are empowering and supporting young people to develop skills to succeed in the digital world.

22. MICROSOFT YOUTH HUB AIMS 1.Empower and train young people to become peer educators 2.Offer opportunities for young people to develop their skills in digital literacy 3.Inform young people of the continuing changes in technology 4.Inspire young people to seek a career in technology.

24. EACH MICROSOFT YOUTH HUB RECEIVED: A Microsoft mentor who provides guidance and support to the Hub throughout the duration of the project Funding to cover costs of staff time supporting the Hub and IT Champions Funding for hardware which needs to be purchased by the Hub Free software for organisations registered as a charity Travel bursary for IT Champions to attend training High quality peer education and IT training for youth worker & 3 young people (IT Champions) delivered by UK Youth and Microsoft UK Youth support for the duration of the project

25. EACH MICROSOFT YOUTH HUB WILL: Create a space (The Hub) - a small but dedicated space in their centre, which is available to young people for at least 6 hours per week. Recruit and support 3 IT Champions (16+), who each peer educate 20 other young people and help facilitate workshops Promote the Hub and recruit young people to the project - aiming to attract those who currently have limited access to IT

26. IT CHAMPIONS Each HUB recruits 3 Youth IT Champions to deliver a peer education project. Each IT Champion works with 20 other young people to develop their skills / knowledge / experience of IT and Digital Literacy UK Youth developed a unique Digital Resource for the IT Champions to use, taking elements of Microsoft's Digital Literacy Curriculum – making sure its relevant and responsive to young peoples needs *UK Youth Voice (our Youth Steering group) worked together with us to develop the resource.

29. YAMMER NETWORK

30. GROWING A NETWORK

31. PROFESSIONAL SPACE Personal / Private life Professional / Work Business

32. GROUPS Share successes Upload useful material for the network to share Ask questions and get advice Each club has their own private group

33. SHARING OPPORTUNITIES

34. USE FOR YOUR WORK Polls, Questions and Evaluations Congratulate or share and achievement Make an announcement or share an event

35. SAFEGUARDING

36. CONTACT Gary Brunskill - UK Youth National Project Officer for Microsoft Youth Hubs Twitter: @Msyouthhubs Short Video of the Microsoft Youth Hubs Yammer Network http://vimeo.com/74153572

37. Q & A Please type your questions in the chat window. Follow-up questions can be posted in the community forum: www.techsoup.org/community

38. Yammer is available FREE for eligible nonprofits with the donation of Office 365!donation of Office 365 Request Office 365 and try it out. Request Office 365 Learn more about Yammer. Learn more about Yammer Resources

39. 10/16: Online Safety for Nonprofits & Libraries: Paranoid or Are They Really Out to Get You?Online Safety for Nonprofits & Libraries: Paranoid or Are They Really Out to Get You? 10/22: Making Cents of Financial Literacy: Tech Tools & Innovative ProgramsMaking Cents of Financial Literacy: Tech Tools & Innovative Programs 10/24: Choose Your QuickBooks AdventureChoose Your QuickBooks Adventure Find upcoming and archived events at www.techsoup.org/community/events-webinarswww.techsoup.org/community/events-webinars Upcoming Webinars

40. Thank You to Our Webinar Sponsor! ReadyTalk offers dedicated product demos for TechSoup organizations 4 times per week. TechSoup webinars use ReadyTalk 500, available in our catalog!ReadyTalk 500 For more information: www.techsoup.org/readytalk Please take a moment to complete the post-event survey to help us improve our webinar program.